General Statement of Duties:

The incumbent will participate with the agency’s efforts to maximize managed care reimbursements by providing support to the Access Benefits Coordinator position with the duties of pre-audit activities related to the authorization process and proactively obtaining new and continued authorizations. As well as tracking and assisting in the reauthorization process, and maintaining up-to-date information on payer requirements. Incumbent will develop and maintain a knowledge base of various insurance and  managed care contracts and related credentialing requirements and will foster positive communications with managed care representatives.

The incumbent may interact with consumers and/or their families related to the managed care authorization process. The incumbent will work collaboratively with administrative, reimbursement, and clinical staff on the overall goal of maximizing agency revenue.

The incumbent will provide support and technical assistance with the electronic health record forms and templates and other data driven tasks. Incumbent may work closely with Clinical, IT and Compliance Supervisors to ensure the functionality of the electronic health record forms and templates provides the structure for the  desired clinical documentation results, and assist with other agency information and presentation distribution.

This position is supervised by the Compliance Supervisor.

This position is classified as non-exempt under the Fair Labor Standard Act.

Distinguishing Features of Work:

The incumbent performs under minimal day-to-day supervision a range of technical responsibilities requiring independent judgment, the application of information management techniques, and the ability to organize and prioritize time sensitive tasks. The incumbent must have excellent verbal communication skills and also be able to communicate effectively in writing. The incumbent will  positively contribute to the agency’s culture of excellence, respect, and good humor. The incumbent will actively strive for effective working relationships with co-workers, consumers, family members and other stakeholders and embraces the agency’s mission and makes positive contributions toward its success.

Major Duties And Requirements:

Supports the ACCESS Benefits Coordinator position in reviewing Credible Notifications to identify individuals with a payer source requiring pre-authorization or other special management/documentation/etc.;

Support the ACCESS Benefits Coordinator position in pre-audit activities related to assuring clients’ medical  records have the minimum clinical documentation to support the authorization request;

Assists with obtaining managed care authorizations within required time frames and communicate necessary information to reimbursement and clinical staff;

Assists with tracking and/or obtaining ongoing authorizations for specific staff members or program areas.

Tracks Client Medicaid insurance eligibility status on a monthly basis and provides clinical and reimbursement staff of any changes.

Maintains current knowledge of insurance companies and other payers to ensure up-to-date information regarding requirements for maximum reimbursement for CSB services provided;

Maintains current knowledge of CSB clinical staff, their respective credentials, and their status as approved providers with each payer source.

Conveys information for accurate tracking of authorizations through use of the electronic health record notifications and reports

Maintains open and positive communication with managed care representatives and with clinical and reimbursement staff involved in managed care;

Assists with monitoring managed care re-authorization process;

Provide assistance with the development and maintenance of electronic health record forms and templates;

Provide assistance with other data and information tasks as assigned;

Participate as interest and need is relevant in limited off-hour coverage for required regulatory reporting and                   authorization;

Maintains and assures effective relationships with coworkers and customers based on courtesy, compassion and respect;

Performs duties in accordance with CSB policies and procedures, and performs other duties as assigned.

Required Knowledge, Skills and Abilities:

The incumbent possesses some knowledge of the principles and practices of managed care.  Possesses knowledge of behavioral health services, medical necessity, levels of care, and requisite record keeping and documentation. Ability to collect information on third-party payer(s) regarding benefits, reimbursement requirements and authorization procedures. Strong computer and data management skills, plus excellent attention to detail(s). Ability to organize and manage multiple tasks simultaneously and the ability to coordinate responsibilities with the work of others. Excellent communication skills and the ability to articulate technical details in an understandable manner to others within both written and verbal modalities; excellent judgment; dependability; efficiency; and confidentiality.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor degree in human services, business, public administration or a related area; some experience working with managed care and/or behavioral healthcare, or, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, computer, fax, copier.

Work Environment: Behavioral healthcare setting with routine office lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location: 1241 North Main Street, Harrisonburg, Virginia.

Work Hazards: Minimal hazards associated with general day-to-day behavioral healthcare operations; occasional hazards associated with problem behaviors.

Work Schedule: Full-time, Monday through Friday, regular office hours. Schedule is set and may be adjusted by the Compliance Supervisor in consideration of factors that will maximize the effectiveness of this position. If scheduled, some evening, weekend, or additional hours may be required on occasion to perform job requirements. Regular attendance is required.