To provide home and community-based services to at-risk emotionally disturbed children and their families. An emphasis is on securing and coordinating services to meet multiple needs of clients, and providing support to families, through targeted case management activities. The Children’s Mental Health Case Manager is directly responsible to the Supervisor of Child Outreach Services. Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, and commitment to working with individuals whose needs may be challenging to meet.
This position is classified non-exempt under the Fair Labor Standards Act.
Major Duties and Responsibilities:
Provides face-to-face in-home services including securing and monitoring other treatment services to children, adolescents and their families who are referred by the CSB staff, the Director, or through the Family Assessment & Planning Team (FAPT).
Provides targeted case management through linking the individual directly to services, advocating on behalf of the client, coordinating services, enhancing community integration, and making collateral contacts as appropriate;
Assesses, secures, monitors, and coordinates multiple services according to client’s needs;
Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;
Provides educational or training activities as appropriate to parents of assigned cases;
Serves as resource service to agency staff as to community services available to children and their families;
Work closely with FAPT team and CSA office staff and provide case management services being referred to them, providing IFSPs and other necessary paperwork;
Assures compliance with agency policy, confidentiality, clients rights, licensure regulations and Medicaid regulations as applicable;
Meets agency standards for staff productivity and same-day documentation standards;
Participates in team meetings;
Maintains effective relationships with coworkers and customers based on courtesy, compassion and respect; insures that staff protect carefully the confidentiality of clients;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;
Is responsible for other duties as assigned, consistent with Board policies and procedures and with program and client needs.
Required Knowledge, Skills and Abilities:
This position requires a thorough knowledge of principles, practices and methods of mental health counseling and case management; ability to work effectively with clients, co-workers and service providers from the community; knowledge of crisis intervention and emergency techniques; thorough knowledge of child development and knowledge of child-serving community agencies such as school systems, social services, and public health; ability to teach parenting skills; knowledge of and adherence to basic ethics appropriate for the helping relationship; the ability to communicate effectively, both verbally and in writing; and demonstrated good judgment and creativity is a must.
Possession of a current, valid Virginia driver’s license and acceptable driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelor’s degree in human services. Direct treatment and/or case management experience in which the primary populations served were children, adolescents and families is preferred, or any equivalent combination of education and experience which provides the required knowledge, skills and abilities.
Equipment: Telephone, copy machine, vehicle, PC, word processing software, cell phone
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
Work Location: 1241 North Main Street, Harrisonburg; individuals’ homes, facilities, and/or community settings.
Work Hazards: Minimal hazards associated with rehabilitation programs.
Work Schedule: Monday through Friday, regular office hours; some evening hours required as scheduled. Additional hours as needed to perform job requirements.