General Statement of Duties:

The Clinical Advocate provides assistance with multi program needs and assumes responsibility for direct client services to members involved in the Summit House program. The Clinical Advocate will assist with transitioning new members into the Summit House PSR program.  In addition, this position will assist with managing annual documentation through Medicaid and Agency requirements.  This position may work closely with Case Coordinators assigned to work with Summit House members and other within or outside agency staff from the time of referral until treatment is successfully completed. The Advocate functions as a part of a team of staff that operates Summit House, a psychosocial rehabilitation (PSR) program serving individuals with serious and persistent mental illnesses.

Distinguishing Features of the Work:

This position’s primary responsibility is to assist Supervisor with new member intake and assessment so that members can receive psychosocial rehabilitative services through the clubhouse program. The position does not involve supervisory responsibilities, except in the sense of supervising the work of clients. The Clinical Advocate will work with an assigned caseload of members to help develop their rehabilitation goals and to monitor their progress throughout the year, in addition to assisting with Medicaid authorizations throughout the year.  Particular emphasis is placed on the clinical assessment of all clubhouse members. Supervision is provided by the Summit House Supervisor via weekly staff meetings as well as individual supervision. The work requires that confidentiality be maintained in accordance with Board policy. The individual filling this position reports to the Supervisor of Summit House.

Persons in this class are classified non-exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

  • Takes a lead role in completion bi-annual Authorizations for service of existing members in the psychosocial rehabilitation program;
  • Assist with timely completion of Medicaid Assessments (ie, CNA) as needed;
  • Works with all consumers to promote peer support and advocacy;
  • Facilitates educational programs and/or groups as assigned or needed;
  • Fills in any unit during the regular advocate’s absence as assigned;
  • Completes all required documentation including daily progress notes, treatment plans and quarterly reviews as appropriate;
  • Maintains caseload of members equivalent to team members and as program needs require;
  • May assist with review of ISPs to ensure standardization and continuity of plans between assessment, DLA-20 and ISPs.
  • Intervenes to de-escalate members during psychiatric crisis or to address disruptive behaviors;
  • Intervenes to assist members during medical emergencies;
  • Provides supportive counseling and problem solving with members;
  • Provides individual skills training to members in all units;
  • Trains members to properly and efficiently access Medicaid transportation and provides or refers individual to MH-CM assistance as needed;
  • Participates in individual supervision with the Summit House Supervisor;
  • Participates in weekly staff meetings to discuss both administrative and client related information;
  • Serves, as requested, on Board committees or works with groups to accomplish objectives related to Board-wide needs;
  • Oversees assigned student interns from local colleges, prn;
  • Participates in staff rotation to provide evening and weekend coverage for social programs;
  • Participates in training that fosters professional growth;
  • Participates in daily community meetings with members and other staff;
  • Uses own vehicle as necessary to perform job duties; costs are reimbursed;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Assumes other duties as assigned, consistent with established organizational policies and procedures;
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.

Required Knowledge, Skills and Abilities:

Good interpersonal skills, including the ability to empathize, demonstrate respect, communicate warmly and honestly; ability to work effectively with clients, service providers and employers in the community; ability to confront constructively and allow a client to assume responsibility for self; ability to intervene effectively during client psychiatric crises or medical emergencies; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to devise and conduct educational and training programs for clients and service providers; ability to write concisely and clearly; demonstrate good judgment; ability to function independently as well as work as part of a team. Working knowledge of mental illness. Basic computer literacy and word processing skills required.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or related specialty, plus two years of experience in a mental health and/or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.  Must meet licensed eligible requirements in the State of Virginia for either LPC or LCSW.

Additional Requirement:

Possession of a valid, current driver’s license and acceptable driving record. Mandt training, CPR, and First Aid certification.

Other Information:

Equipment: Telephone, vehicle, PC, word processing program.

Work Environment: Community settings and offices with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided in each setting.

Work Location: Primarily Summit House; also members’ job sites.

Work Hazards: Minimal hazards associated with general day-to-day activities; occasional hazards associated with problem behaviors.

Work Schedule: Monday through Friday, regular office hours. The schedule will include some evening or weekend hours for social programs and dinners and/or to meet client needs.