General Statement of Duties:
To plan, implement, and supervise the day-to-day delivery of Crisis Stabilization Services
for the Harrisonburg-Rockingham Community Services Board. Under the supervision of the Director of Behavioral Health Services, the Supervisor is responsible for the supervision of the CSB’s Crisis Stabilization program that provides 24/7 mental health crisis services. The position requires the highest level of confidentiality, outstanding skills in problem solving and conflict resolution, and the ability to work effectively with other CSB service supervisors/coordinators and community providers in planning and implementing services. The incumbent has the responsibility for the daily operations of this facility to include planning and coordinating programming; hiring, training, and scheduling staff; ensuring compliance with all documentation, licensure, and regulatory standards; and facility management.
Persons in the position are classified exempt under the Fair Labor Standards Act.
Major Duties and Responsibilities:
Assures the accessible and effective 24-hour delivery of residential crisis stabilization services to all those deemed appropriate for such services;
Supervises and schedules the work of crisis stabilization staff members, including shift coverage, and the coordination of adjunct staff with other CSB departments;
Provides programmatic leadership to all staff, including planning, scheduling, supervising, and evaluating the active treatment and supports delivered daily to residents;
Provides program-specific and ongoing training to staff regarding recovery, clinical care, medical management, and risk management issues related to crisis stabilization services;
Makes admission and discharge decisions in conjunction with the Emergency Services Supervisor and the Director of Behavioral Health Services as needed, as well as in conjunction with CSU Nursing and CSU Case Coordinator;
In coordination with the Director of Behavioral Health Services, assists in developing and revising program policies and procedures for daily operations to reflect current practices and to meet current standards including licensing, Medicaid, and all DBHDS requirements;
Meets, as needed, with other CSB coordinators/supervisors and with the Directors to plan for the effective utilization of the crisis stabilization program;
Represents the program with other stakeholders, including other CSBs who refer individuals to the program, and hospital personnel (e.g., SRMH, WSH, etc.);
Provides data as required for performance contract, reimbursement, and program planning/evaluation purposes, by assuring the collection of data is carried out as prescribed;
Assures maintenance of records and documentation in compliance with Board policy and procedures, and licensing and other regulatory requirements;
Manages the facility by initiating and coordinating services/repairs to maintain the facility in a safe and attractive manner to meet welfare, fire and building codes. Modifies environment, program, and materials to meet physical disability needs of residents;
Participates in the annual budget preparation and monitors budget throughout the fiscal year;
Maintains and assures that staff maintain effective relationships with co-workers and customers based on courtesy, compassion, and respect;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Is responsible for other duties as assigned, consistent with established policy and procedure.
Required Knowledge, Skills and Abilities:
Astute diagnostic, evaluative, and crisis intervention skills; strong interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress; thorough knowledge of the principles and methods of administration and supervision; advanced skills in providing administrative and clinical supervision; ability to plan, organize, develop, implement and evaluate a program of direct client services operating 24/7; ability to work as a member of a team and lead a team is essential; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to speak and write concisely and effectively; demonstrated good judgment and conflict resolution skills; computer literacy and word processing skills required.
Minimum Education and Experience:
Graduation from an accredited college or university with a master’s degree in Human Services plus four years experience in a behavioral health setting, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Supervision and crisis intervention experience is required. Professional licensure required, with ability to provide clinical supervision towards licensure for CSU staff as appropriate. Staff member is responsible for submitting proof of license renewal to the Human Resources office.
Mandt training, CPR Certification, and First Aid Certification, Trauma Informed Care training
Work Equipment: Telephone, PC, word processing software, copier, fax machine;
Work Environment: General office environment with normal lighting levels, temperature, air quality, and ventilation and noise levels.
Work Location: 1353 N. Main St. Work requires some local and regional travel.
Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical first aid procedures. Use of universal precautions required. Use of protective equipment recommended.
Work Schedule: Monday through Friday, regular program hours; additional hours as needed to perform job requirements. Supervision of 24/7 services may require after hours contacts. On Call responsibilities every other week.