This position provides a variety of clinical responsibilities to assist individuals in accessing crisis and outpatient services, with a focus on individuals who are consider high risk due to previous psychiatric hospitalization. The position provides clinical support to the Same Day Access team through providing individual evaluation, assessment, treatment planning, for persons with mental health substance use, and co-occurring disorder, as well as, provides support to the Emergency Services team by providing crisis intervention and prescreening assessments for acute hospitalizations. Additionally, this position will provide individual therapy appointments as needed to help bridge any gaps from the time of the individual’s intake into services until they are able to be fully engaged in outpatient treatment services. This position will be cross-trained to provide back up and support to each of the position responsibilities within Same Day Access, including but not limited to intake clinician, emergency services clinician, client navigator and client engagement specialist. This position reports directly to the Director of Adult Behavioral Health Services and is part of the Same Day Access team. He or she is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of behavioral healthcare and to carry out those services on a daily basis with a minimum of supervision. The position requires expertise in the area of person- centered evidenced-based treatment of substance use and mental health disorders, crisis intervention and is able to work effectively with other service providers both within the Board system and within the community. Good judgment and the ability to maintain a high level of confidentiality are also required.

Persons in this class are classified exempt under the Fair Labor Standards Act

Major Essential Functions:

Provides intakes, treatment planning, and crisis counseling to consumers with mental health and/or substance use disorders, individuals with multiple challenges that interfere with functioning , and family members;

Provides clinical assessments known as a prescreen, for individuals needing acute hospitalizations.

Provides crisis intervention for individuals on site.

Provides individual therapy appointments to assist individuals in accessing and engaging in

treatment services.

As needed, provides coverage for client engagement specialist responsibilities, including but not limited to, providing outreach to clients who have missed therapy and/or medical appointments.

As needed, provides coverage for client navigator, helping individuals be initially screened for appropriateness for agency services, administratively opening the individual to the agency and directing the flow of same day access assessments.

Assures compliance with agency policy, client rights, confidentiality, professional ethics, licensure regulations, and Medicaid regulations as applicable;

Participates in consultation and coordination meetings to assure effective and efficient delivery of services to consumers;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Completes case recording and documentation promptly that meets external and internal standards, utilizing an Electronic Health Record;

Complies with human rights regulations, agency licensure requirements, confidentiality statutes, third party regulations, and professional code of ethics;

Participates in workshops and staff development;

Makes effective use of available technology, including word processing, electronic health records, e-mail, and voice mail in order to enhance customer service;

Performs other duties as assigned consistent with established operational policies and procedures

Required Knowledge, Skills and Abilities:

Thorough knowledge of principles, practices and methods of mental health and substance abuse interventions; Knowledge of community resources pertinent to referring for additional or alternate services; individual and group therapeutic techniques; crisis intervention/emergency techniques; demonstrated ability to work effectively with clients, co-workers, and service providers from the community; knowledge of and adherence to ethical standards appropriate for a therapeutic relationship; ability to devise and conduct education and training programs for clients and service providers; ability to write concisely and effectively; demonstrated good judgment; good interpersonal skills. Computer literacy and word processing skills required.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or related specialty, plus two years of experience in a mental health and/or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.  Must be professionally licensed (LPC or LCSW).  Licensed staff member is responsible submitting an active license at time of hire and annual proof of license renewal to the Human Resources office.

 Other Information:

Equipment: Telephone, copy machine, PC, word processing, EHR, training software

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 North Main Street, Harrisonburg; and other sites as determined

by program needs.

Work Hazards: Standard hazards associated with treatment programs.

Work Schedule: Monday through Friday, regular office hours; some evening hours required as scheduled. Additional hours as needed to perform job requirements.  Regular attendance is required.