General Statement of Duties:
Provides direct services to individuals with intellectual disability. Activities include linking and service coordination as well as monitoring of service provision. The position requires maximum responsiveness to client and family concerns, so may require flexible work hours as needed.
General supervision is provided regularly by the Supervisor of Intellectual Disability Case Management. Considerable coordination and planning must occur independently, with supervisory consultation; therefore, decision-making skills and the ability to act independently are necessary.
This position is classified non-exempt under the Fair Labor Standards Act.
Major Essential Functions:
Conducts or coordinates assessment to determine eligibility for ID/DD Case Management;
Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others;
Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system;
Assists individual clients directly for the purpose of locating, developing or obtaining needed services and resources. This may include crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance;
Coordinates services with other agencies and providers involved with the individual;
Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family;
Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amending consumer service plans; As applicable, monitor service delivery in accordance with Enhanced Case Management guidelines
Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination. For Medicaid clients, maintains records in compliance with State Plan Option (SPO) or Waiver regulations and guidelines;
Meets agency standards for staff productivity;
Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy;
Performs other duties as assigned consistent with established operational policies and procedures.
Required Knowledge, Skills and Abilities:
Knowledge of intellectual disability; its causes and current forms of service provision; assessment procedures, including person-centered approaches; client rights; local service delivery systems; principles of record-keeping and documentation; consumer service planning processes and formats; basic ethics appropriate to a helping relationship. Skills in working with clients, families, and other service providers; identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs. Ability to form helping relationships with clients and families; communicate effectively orally and in writing; be assertive in assisting clients; work independently and benefit from supervision. Basic computer literacy and word processing skills preferred.
Possession of a current, valid driver’s license and good driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelors degree in human services, special education or a related specialty, plus one years experience in a mental health, intellectual disability, or rehabilitation setting;
Equipment: Telephone, copy machine, vehicle, PC.
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
Work Hazards: Minimal hazards associated with rehabilitation programs.
Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.