General Statement of Duties:

To provide by telephone or face-to-face, crisis intervention, information, referral and prescreening for hospitalization.   This position works primarily on-site at the Crisis Intervention Team Assessment Center (CITAC) located at Sentara RMH.

Distinguishing Features of Work: 

The Emergency Services Clinician is directly responsible to the Senior Manager of Emergency Services. S/he is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of emergency services and to carry out those services on a daily basis. The position requires expertise in the area of emergency interventions and the ability to work effectively with other agencies, referral sources and inpatient facilities. Good judgment and the ability to maintain a high level of confidentiality are also required.

Persons in this position are classified example under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Provide crisis intervention to individuals by telephone or face-to-face who are experiencing a mental health or substance abuse emergency.

Provide consultation, information, and support to individuals, families and to other community emergency service providers (e.g. Rockingham County Sheriff’s Department, Harrisonburg Police Department, Sentara Rockingham Memorial Hospital, Local Rescue Squads, ECC, Social Services Departments, etc.)

Perform pre-admission screenings for emergency hospitalizations, to include all admissions to private and state hospitals, both voluntary and involuntary.  In addition to screening the individual, this will encompass overseeing the petitioning process, advising the magistrate’s office regarding Emergency Custody Orders and Temporary Detention Orders, and coordinating/ensuring appropriate disposition/admission issues with respect to the most appropriate treatment in the least restrictive environment.

Perform assessments as requested regarding mental health and substance abuse issues. May include exploring and making dispositional arrangements for the individual in question.

Complete all agency required documentation in Credible per agency policy and procedures;

Participate in on-going coordination and consultation with other emergency service providers and with Community Services Board staff.

Participate in in-service training and supervision as required by the Senior Manager of Emergency Services.

Perform other related functions as judged professionally necessary to ensure availability, response and continuity in the delivery of emergency services.

Makes effective use of available technology, including computers, e-mail and voice mail in order to enhance customer service.

Assures compliance with agency policy, confidentiality, clients’ rights, licensure regulations and Medicaid regulations as applicable.

Maintains effective relationships with co-workers and customers based on courtesy, compassion  and respect.

Completes other duties as assigned consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies, as well as, with people who are experiencing a high level of stress. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. Ability to communicate effectively both verbally and in writing. The ability to work as a member of a team is essential.

Minimum Education and Experience:

Requires a Master’s degree in a relevant human services field, with eligibility for LCSW or LPC in Virginia. Will receive on the job, specialized training to qualify as Certified Prescreener. If licensed, staff member is responsible for submitting proof of license and renewal to Human Resources.

Other Information:

Equipment: Telephone, Laptop, Fax machine, copier

Work Environment: General office environment

Work Location: CITAC Office, onsite at Sentara RMH and HRCSB 1241 N Main St

Work Hazards: Standard hazards associated with rehabilitation programs.

Work Schedule: Monday – Friday, 5pm-1am; additional hours as duties require.