General Statement of Duties:

The Family Care Coordinator provides assessment, treatment planning, direct monitoring, proactive utilization management, and transition planning for Comprehensive Services Act (CSA) funded children with or at risk of serious emotional disturbance, and their families.
The Family Care Coordinator insures that assigned CSA funded children achieve and maintain optimal functioning in the least restrictive and least intensive level of care that meet their identified needs. He/she is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of treatment services and to carry out those services on a daily basis with a minimum of supervision. The position requires expertise in mental health treatment, diagnosis, crisis intervention, and assessment with children, adolescents, and families. The position also requires training and implementation in the High Fidelity Wrap system. Also required is the ability to work effectively with others who provide services to children, both within the CSA system and within the community. Good judgment, the ability to work as a member of a team, and the ability to develop creative approaches to services delivery are also required.

Supervision is provided regularly by the Supervisor of Child Outreach Services. The work requires that confidentiality be maintained in strict accordance with Board and HIPAA policy. Discretion and good judgment are required.

This position is classified non-exempt under the Fair Labor Standards Act.


Major Essential Functions:

Performs a thorough and comprehensive assessment of each referred child based on direct observation and analysis of current and historical behavioral, medical and social histories, and mental status data and forms accurate diagnostic impressions based on the DSM 5.

Provides leadership in promoting the meaningful participation of family members, community supports, and stakeholder agencies in developing innovative service plans.

Provides utilization management by monitoring service provider’s attainment of treatment specific goals and initiating level of care and/or provider changes when indicated.

Assesses, plans and coordinates the treatment needs of the child by maintaining direct and continuous contact with consumers and their families, referral sources, treatment programs, and other professionals.

Facilitates achieving consensus regarding treatment strategies among diverse groups with divergent interests.

Understands and stays up-to-date on the Comprehensive Service Act including CSA financial objectives, and other agency and regulatory standards that impact service delivery.

Identifies best practices in the service delivery system and provider strengths and weaknesses.

Facilitates timely and responsive decision making when circumstances necessitate treatment changes and/or in times of crisis.

Applies and interprets diagnostic norms and therapeutic standards to children with a wide range of emotional and behavioral issues.

Provides crisis intervention as needed and in conjunction with other service providers

Maintains effective relationships with co-workers, the FAPT team, and the community.

Demonstrates desire and willingness to continue professional growth and learning, as evidenced by participation in workshops, seminars, or conferences;

Makes effective use of available technology, including computers, email, and voice mail in order to enhance customer service;

Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills, and Abilities:

  • Excellent interpersonal and facilitation skills
  • Ability to form accurate diagnostic impressions based on the DSM 5.
  • Ability to perform a thorough needs assessment based on sound clinical and functional evaluation and review of information.
  • Excellent knowledge of community resources and services, and the CSA system.
  • Ability to keep accurate and up-to-date clinical records and follow applicable regulatory standards related to documentation.
  • Excellent oral and written communication skills
  • Good knowledge of crisis intervention principles and practices
  • Thorough knowledge of diagnostic assessment, and therapeutic counseling theories and principles
  • Knowledge of basic ethics appropriate to a helping relationship including HIPAA confidentiality issues
  • Demonstrated skills in management and an ability to instruct/provide direction to others
  • Strong organizational skills
  • Demonstrated ability to work effectively with clients, co-workers, and service providers from the community
  • Basic computer literacy and work processing skills preferred.

Additional Requirements:

Possession of a valid driver’s license and acceptable driving record. Mandt training, CPR training, and First Aid Training.

Minimum Education and Experience:

Graduation from an accredited college or university with a Master’s Degree in Human Services or related specialty plus two years of direct treatment experience in which the primary population served were children, adolescents, and families; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure is desirable, but not required.  If licensed, staff member is responsible for submitting proof of license renewal to the Human Resources office.

Other Information:

Equipment: Telephone, copy machine, PC, word processing software, and vehicle,

Work Environment: Community settings and offices with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided each setting.

Work Location: Office and community settings.

Work Hazards: Occasional hazards associated with challenging behaviors; occasional hazards associated with community activities.

Work Schedule: Regular daytime hours with occasional work outside of regular work hours in the event of crisis involving caseload.  Regular attendance is required.