General Statement of Duties:
Delivers medications and/or provides phone call reminders to individuals in the community enrolled in the Mobile Meds program. Coordinates services with other Mobile Meds staff to insure that clients are receiving the lowest level of care necessary for appropriate and safe medication compliance. Persons in this position work closely with the Senior Manager of Community Recovery Services for program planning and monitoring purposes. Administrative supervision and support is provided by the Community Recovery Services Senior Manager.
This position is classified non-exempt under the provisions of the Fair Labor Standards Act.
Delivers medications per Mobile Meds protocol to individuals in the community as scheduled;
Provides phone call reminders to clients who are more independent in their medication compliance;
Provides education about medications, what symptoms the medication treats, possible side effects and make recommendations for alleviating side effects;
Submits documentation of medication deliveries and phone calls daily;
Assist Mobile Meds Nurse with packaging medications for delivery, if needed;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
Performs duties as assigned consistent with established operational policies and procedures.
Required Knowledge, Skills, and Abilities:
Knowledge of medications used to treat mental illness, purpose of medications, potential side effects and treatment of these side effects. Knowledge of safe practices for medication delivery. Knowledge of various mental illness and substance abuse diagnoses; symptoms of mental illness and substance abuse; related needs for support; principles of record keeping and documentation; basic ethics appropriate to a helping relationship; confidentiality requirements. Good interpersonal communication skills. Ability to demonstrate respect, communicate warmly and honestly, respond quickly and effectively to crisis situations, show good judgment; allow an individual with mental illness to assume appropriate degree of responsibility for herself/himself with regards to medication compliance.
Minimum Education and Experience:
Completion of an Associate degree in Pharmacy Practice from an accredited program; or completion of high school/accredited pharmacy technician certification program and two years of experience working with individuals with mental illness; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Current Virginia Department of Health Professionals (DHP) certification as a Pharmacy Technician, valid Virginia driver’s license and certifications in CPR, First Aid and Mandt.
Equipment: Telephone, vehicle, computer.
Work Environment: Community settings, clients’ homes, and offices, with lighting levels, temperature ranges, air quality, ventilation, and noise levels as provided in each setting.
Work Location: Clients’ homes, community settings, and/or CSB facilities.
Work Hazards: Minimal hazards associated with general day-to-day community activities and entering and exiting clients’ homes (some with stairs). Variable hazards unique to each client, including but not limited to size, weight, activity level, behaviors, symptoms, or characteristics.
Work Schedule: Evenings, Weekends and Holidays; varies according to the needs of the client and program.