Permanent Supportive Housing Case Manager

Major Essential Functions:

  • Provides face-to-face services, both community and office based, including securing and monitoring other treatment services to adults with SMI who are participants of the PSH program.
  • Manages an assigned caseload of up to 25 individuals with serious mental illness and housing instability, some of whom have multiple disabilities.
  • Assesses, secures, monitors, and coordinates multiple services according to client’s needs.
  • Actively communicates and coordinates with the PSH team, including both formal team meetings and informal collaboration with other staff.
  • Provides supportive counseling to persons with serious mental illness, and their family members as appropriate.
  • Provides pre-crisis intervention and linkage to emergency services.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Ensures that staff protect carefully the confidentiality of clients.
  • Participates in team meetings.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
  • Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.

Required Knowledge, Skills and Abilities:

  • Knowledge of client service approaches and resources for individuals with serious and persistent mental illness and housing instability.
  • Skills in delivering services and crisis interventions.
  • Ability to work cooperatively and effectively with clients, co-workers, and service providers from the community with an emphasis on homelessness and affordable housing.
  • Ability to make use of local community resources to meet client’s needs.
  • Knowledge of and adherence to basic ethics appropriate for helping professions.
  • Ability to write and document services concisely and effectively.
  • Demonstrated good judgment.
  • Good interpersonal skills.
  • Basic computer literacy and word processing skills preferred.

Additional Requirements:

  • Possession of a current, valid driver’s license and acceptable driving record.
  • Background check with favorable results.
  • Mandt
  • First Aid

Minimum Education and Experience:

  • Graduation from an accredited college or university with a bachelor’s degree required.
  • Additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance abuse setting preferred.
  • Candidates must have a combination of education and experience that provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation, and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.

Work Hazards:  Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.

Work Schedule: Monday through Friday, regular office hours; occasional evening and weekend hours are possible for trainings or conferences; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact