General Statement of Duties:

Residential Overnight Hourly Staff provide direct client services to the residents of Community Services Board operated residential services. Residents are individuals with serious mental illness who are residing in community-based residences. Residential Overnight Hourly Staff work assigned hours in order to ensure staffing coverage to meet the needs of the residents. The typical shifts are Thursday, Friday and Saturday overnights 9:45 PM – 7:15 AM at Market Street House. The position is awake. This position may also provide overnight relief coverage for other MSH overnight staff. Typical routine would be to conduct a shift report with outgoing staff, check email and EHR, complete shift checklist duties, and conduct and document resident bed checks.

Services include on-site support and emergency interventions, along with occasional training and support in: medication monitoring, daily living skills, household management skills, supportive and/or educational counseling, client goal-setting and progress evaluation, and activities to promote community integration. The Supervisor of Residential and Community Supports supervises the work of the Residential Overnight Hourly Staff. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

Major Essential Functions:

Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.

Works assigned overnight hours to provide oversight for residents, including some scheduled hours when other agencies are closed.

Provides supervision and guidance to residents, helping establish and maintain daily living routines.

Provides direct training and support to residents based on their needs and interests in order to maintain or improve their community living skills.

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.

Provides supportive and/or educational counseling, in keeping with each resident’s individual services plan.

Provides crisis intervention as needed, accessing emergency services as appropriate.

Summarizes clients’ activities and makes written reports.

Handles any physical plant emergencies.

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.

Reliably reports to work as scheduled.

Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself/herself; show good judgment and ability to communicate effectively, both verbally and in writing.

Additional Requirement:

Possession of a valid driver’s license, ability to drive safely and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with an Associate of Arts or Bachelor’s degree in human services, psychology, social work, counseling or a related specialty. (Experience in a mental health, intellectual disability, or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities is preferred).

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