General Statement of Duties:
Responsible for program planning and delivery of services to consumers seeking substance abuse, mental health and co-occurring treatment services. Provides administrative and clinical supervision for clinicians providing substance abuse, mental health and co-occurring services to the adult population. Oversees community-based criminal justice involved programs including, drug court program, specialty funded programs through DBHDS, and supervision of case management services provided in the jail. Monitors contract with United States Probation and coordinates delivery of services. Oversees and assures compliance with professional standards, laws, rules and regulations for outpatient therapy, same day access and criminal justice involved programs. Senior Manager works under the supervision of the Director of Behavioral Health Services. Work is assigned through consultation with the Director of Behavioral Health Services and is performed under minimal supervision.
Persons in this class are classified exempt under the Fair Labor Standards Act.
Major Essential Functions:
In consultation with the Director of Behavioral Health Services plans, develops, and implements adult outpatient mental health, substance abuse, and co-occurring disorders treatment programs;
Supervision, both clinical and administrative, of active clinical staff, jail case management staff, and graduate student interns serving adult consumers. Supervision includes regular individual sessions with staff as needed and facilitation of weekly staff meetings addressing clinical and administrative issues;
Supervises the Community Outreach Supervisor; assisting in providing leadership and guidance to the agency’s work with our local Drug Court Program, SA Case Management, and Peer Services.
Oversees agency’s United States federal probation contract and ensures agency and staff are meeting the contract agreements, submits reports as outlined in the contract.
Submits timely, detailed reports to referring parties in the community regarding consumer status;
Assures that programs are efficiently operated and meets agency standards for program and staff productivity;
Actively monitors and creatively responds to the service demands in our community by shifting resources as needed, creating new service delivery options and staying current with evidenced-based practices;
Oversees adult outpatient services’ budget including outpatient therapy, mental health law reform outpatient funding, residential substance abuse treatment services, substance abuse case management and grant funded projects.
Provides some level of face-to-face treatment services in individual, group and family modalities to adult consumers;
Maintains a current level of knowledge regarding substance abuse and mental health treatment issues;
Assures program compliance with agency policy, consumer rights, confidentiality, licensure regulations and all payer regulations;
Monitors and evaluates program services;
Provides coordination, consultation, education, and training to/with staff and community agencies;
Regular and reliable attendance is required;
Assures that staff of the program maintains effective relationships with coworkers;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
Performs duties as assigned in conformance with established operational policies and procedures
Required Knowledge, Skills and Abilities:
Thorough knowledge of the principles, practices and methods of substance abuse and mental health treatment; proven supervisory skills; good interpersonal skills; the ability to work effectively with service providers from other disciplines and disabilities, particularly those in the criminal justice system; the ability to work with persons from many socioeconomic and educational levels who are experiencing a wide variety of behavioral problems; knowledge of and adherence to basic ethics appropriate for helping relationships; the ability to communicate clearly and effectively, both verbally and in writing; ability to teach, educate and provide consultation to individuals and groups; demonstrated good judgment and conflict resolution skills; ability to identify community needs and design and evaluate service programs to meet those needs.
Minimum Education and Experience:
Graduation from an accredited college or university with a master’s degree in human services plus five years of experience in a behavioral health treatment setting with at least 2 years of supervisory experience, or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure required. Staff member is responsible for submitting proof of license renewal to the Human Resources office.
Other Information:
Work Equipment: Telephone, copy machine, PC, word processing software, TV/VCR, overhead projector, audio cassette player, video camera.
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.
Work Location: 1241 North Main Street office, and other sites as determined by program needs.
Work Hazards: Standard hazards associated with a general office environment and rehabilitation programs; occasional hazards associated with problem behaviors.
Work Schedule: Monday through Friday, daytime hours, evenings as needed to accommodate scheduling and group coverage. Regular attendance is required.