General Statement of Duties:
Provides administrative and clinical supervision, planning, and supervision of programs supporting adults with serious mental illness. This position requires leadership of an integrated array of rehabilitative services to support individuals in recovery, including case management, mental health skills building, psychosocial rehabilitation (Summit House), residential services and peer support.
The incumbent assures compliance with professional standards, laws, rules, and regulations; because most of the services are defined and funded by Virginia’s Medicaid State Plan Option, strong knowledge of and compliance with those regulations are particularly important. The position is responsible for implementing and monitoring Board policies and procedures including personnel and fiscal policies, staff supervision, and day-to-day operations; and assumes responsibility for Board-wide tasks, as assigned. The position involves some contact with associates in human service organizations, state and local government, professional organizations, and community advocacy groups.
The Senior Manager is directly accountable to the Director of Adult Behavioral Health Services. Work is assigned through consultation with the Director of Adult Behavioral Health Services and is performed under minimal supervision.
Persons in this class are classified exempt under the Fair Labor Standards Act.
Major Essential Functions:
Provides supervision to adult community-based mental health recovery services, evaluates performance and ethical standards, and promotes services and supports of high quality;
Organizes and coordinates services to achieve a collaborative and integrated system of services and supports for individuals with serious mental illness;
Insures integrity and quality of day-to-day operations through supervision of subordinate program supervisors;
Provides oversight and coordination of CSB participation in Regional Discharge Assistance Program;
Oversees maintenance of remote site facilities to insure that facilities are attractive, well maintained, welcoming, and appropriate for the services housed therein; recommends, plans, and executes improvements and modifications as appropriate;
Understands and oversees Medicaid SPO regulations and particular regulations uniquely applicable to particular programs.
Assures compliance with applicable federal and state laws and regulations;
Provides leadership in orientating staff;
Provides administrative and clinical supervision to staff;
Ensures optimal use of staff;
Serves as Physical Security Officer for CSB site(s) as assigned:
- Maintains staff awareness of physical security issues and procedures and monitors physical security at each site occupied by recovery services programs/staff.
- Serves as a technical resource for staff and the agency around physical security issues at their respective location(s).
- Assumes leadership responsibility in the event of a major disaster to secure (as feasible) any sites with recovery services to limit the loss or exposure of protected health information.
- Investigates any security breach at site(s) and coordinates any required corrective action(s).
Makes effective use of available technology, including computers, e-mail, voice mail, and electronic health record;
Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
May provide direct services.
Required Knowledge, Skills, and Abilities:
Extensive knowledge of mental health, intellectual disability, and substance abuse concepts, especially services and supports for adults with serious and persistent mental illness; strong skills in planning, administration, and supervision; ability to establish goals and direct staff toward accomplishment of such goals; ability to work cooperatively and effectively with other individuals and organizations; demonstrated effective communication skills; demonstrated good judgment and conflict resolution skills; ability to assume appropriate initiative. Computer literacy and word processing skills required. Licensure or license eligibility is required.
Minimum Education and Experience:
Master’s degree in human services with extensive related experience including progressively responsible experience in administration and supervision OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Licensed in Virginia or eligibility for license required. Staff member is responsible for submitting proof of license renewal to the Human Resources office.