General Statement of Duties:

The Community Outreach Supervisor provides leadership to a team of case managers and peer(s) that work directly with individuals involved in the criminal justice system or have substance use related issues.  The individual acts as the liaison between our agency and our community partners including but not limited to local law enforcement, Rockingham Harrisonburg Regional Jail, District 39 Probation and Parole, Federal Probation, and Court Services and Pretrial Services.  Develops, implements, and oversees an array of services to a population of individuals with mental health, substance use and co-occurring disorders using Motivational Interviewing, Cognitive Behavioral Therapy, and other evidenced-based treatment as appropriate.

Supervisor is responsible for providing some direct services to this population including individual and group therapy and service coordination. Services are delivered through an array of modalities including psychotherapy and skill-building processes. Emphasis is on emotional self-management, skill-building training, securing and coordinating services to meet the needs of clients, support to families, and direct interaction with staff.  

 Community Outreach Supervisor is under the direct supervision of the Senior Manager of Adult Outpatient Services.  The Supervisor is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of coordinated treatment services and to carry out or coordinate services with a minimum of supervision. The position requires expertise and leadership abilities in coordinating various services, mental health and substance abuse treatment, diagnosis, crisis intervention and assessment with adults with complex needs.  Also required is the ability to work with others teams and service providers, both within the Board system and within the community, good judgment, the ability to develop creative approaches to services delivery, and the ability to maintain a high level of confidentiality.

This position is classified exempt under the Fair Labor Standards Act.

 Major Essential Functions:

Provides direct supervision and service development and delivery oversight to the Substance Use Case Manager, Drug Court Case Manager and Drug Court Program, Jail Services Case Manager and the Peer Coach at Commerce Village transitional housing for chronically homeless individuals;

Supervises day-to-day staff activities, including assigning of client caseloads and distribution of work assignments;

Attends meetings and serves as a bridge to facilitate communications between various agency staff and community partners to coordinate services provided;

Schedules and conducts regular meetings of staff, addressing administrative, programmatic and/or in-service training topics;

Provides assessments and individual and group therapy to consumers with mental health, substance use and co-occurring disorders and their family members, utilizing motivational interviewing and a recovery-based treatment approach;

Meets established agency standards for same-day documentation and staff productivity;

Implements and maintains current standard operation procedures as required;

Provides services to the agency through consultation with and coordination of services with other teams within the agency, including Access/Emergency Services, Case Management, Mental Health Skills building, Residential Services, and Arbor House Crisis Stabilization Unit;

Assists in the development of individual supports and access to community resources to the target population, establishes and maintains a team approach to meeting the needs of individuals served;

Assures that the program is efficiently operated and meets agency standards for program and staff productivity; monitors individual staff productivity; uses Credible and the Agency Performance Report to maximize efficiency

Provides crisis intervention as needed;

Participates in our local Crisis Intervention Team (CIT) training as a trainer.

Receives/participates in administrative and team supervision under the direction of the Senior Manager of Adult Outpatient Services;

Oversees specialty projects as assigned by Director or Senior Manager.

Promotes compliance with licensure and human rights regulations;

Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable;

Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect;

Participates in training and staff development opportunities needed to enhance job-related skills and maintain licensure;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Performs other related functions as needed, consistent with organizational objectives, policies and procedures.

 Required Knowledge, Skills and Abilities:

Thorough knowledge of principles, practices and methods of mental health and substance abuse interventions; demonstrated leadership skills needed to supervise a team to produce a desired outcomes, evidenced-based individual and group therapeutic techniques; crisis intervention/emergency services skills; demonstrated ability to work effectively as a team with consumers, supervised staff, co-workers, and service providers from the community; ability to work effectively as part of a therapeutic team; knowledge of and adherence to ethical standards appropriate for a therapeutic relationship; ability to devise and conduct education and training programs for consumers and service providers; ability to write concisely and effectively using recognized best practices for all documentation; ability to meet timelines for documentation and administrative/supervisory directives; demonstrated good judgment; good interpersonal skills.  Computer literacy and work processing skills are required.

Additional Requirement: Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or a related specialty plus four years of experience in a mental health or substance abuse setting; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure required.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.