Supervisor of Emergency Services

General Statement of Duties:

To provide supervision and leadership to the day-to-day delivery of emergency services and adult and children’s crisis services in collaboration as appropriate with the Senior Manager of Emergency Services. The Supervisor of Emergency Services/Mobile Crisis is directly responsible to the Senior Manager of Emergency Services. To assist and provide crisis intervention, pre-screening for hospitalization and other direct emergency services as required. S/he will see clients across all disabilities, and will be able to help create and implement a crisis plan for the parents/guardians and other appropriate people and situations involved. S/he is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of services and to carry out those services on a daily basis. S/he will work with clients and their families with a goal of finding community supports and provide quality intervention in the least restrictive setting.  The position requires expertise in the area of emergency interventions and the ability to work effectively with other providers both in the immediate community and in the hospitals. Good judgment and the ability to maintain a high level of confidentiality are also required.

This position is classified exempt under the Fair Labor Standards Act.

Major Essential Functions:

1. Provides clinical and administrative supervision to the daytime emergency services and mobile crisis teams.

• Meet regularly with ES and Adult and Children’s Mobile Crisis staff for supervision and consultation
• Orient and train new daytime staff
• Address any personnel issues in consultation with Senior Manager and Director as appropriate
• Will dispatch Crisis Response team or respond as necessary
• Function as the primary point person for Mobile Crisis

2. Provides crisis intervention either by phone or face-to-face to individuals experiencing emotional distress.

• Provides direct supervision and delivery oversight to the Adult and Children’s Mobile Crisis clinicians
• Effectively prioritizes crisis situations and triages as necessary
• Provides prompt responses for requests for services, information, referral, and consultation
• Effectively deals with adults and juveniles in crisis who are MH, SA, ID or dually diagnosed
• Effectively deals with suicidal clients
• Provide immediate crisis intervention as appropriate
• Ensure CEPP, assessment contact notes and necessary documentation is completed when a child/adolescent is provided crisis services
• Create individualized service plans to help stabilize a family/child in crisis

3. Involvement in all areas of the civil commitment process as needed
   • Provides accurate consultation and assistance as needed regarding the petitioning process, ECOs and TDOs
   • Maintains up-to-date knowledge of the Statutes of Virginia relating to DBHDS
   • Actively explores the least restrictive alternative

4. Provides supervision in collaboration with team members for all Mandatory Outpatient Treatment (MOT) clients

• Monitors and provides consultation with the MOT program
• Assists in facilitating the monthly agency MOT meeting
• Assists in hearings as appropriate

5. In consultation with supervisor, provides back up to After Hour emergency services staff

• Provides and is available for consult to after services staff
• As needed, will help provide coverage for after hour shifts

6. Will participate in community meetings on behalf the agency, such as Crisis Intervention Team (CIT) meetings when Senior Manager is unavailable

7. Fulfills agency and Medicaid requirement for documentation

• Follows agency procedures for accurate record keeping

8. Makes effective use of available technology, including computers, e-mail and voice mail in order to enhance customer service

9. Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect

10. Completes other duties as assigned consistent with established CSB policies and procedures with program and client needs

• Implements projects consistent with established CSB policies and procedures

Required Knowledge, Skills and Abilities:

Position requires the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress.  Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including a reassuring telephone demeanor are essential. Knowledge of, and adherence to, basic ethics appropriate for a helping relationship. Good interpersonal skills with demonstrated good judgment and flexibility in highly stressful and unstructured situations with a wide range of mental health disabilities. The ability to work as a member of a team is essential, as well as, skills in oral and written communication and basic computer literacy.

Minimum Education and Experience:

Graduation from an accredited college or university with a Master’s Degree in Human Services

or a related specialty, plus two years of experience in a mental health or substance abuse setting; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Must become a certified prescreener and hold an active professional licensure or be licensed eligible.  Staff member is responsible for submitting proof of certification renewal to the Human Resources office.

Other Information:

Equipment:  Telephone, copier, fax, vehicle, laptop

Work Environment:  General office environment with normal lighting levels, temperature, air quality, and ventilation and noise levels.

Work Location:  1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards:  Standard hazards associated with rehabilitation programs.

Work Schedule:  Monday through Friday, regular office hours as scheduled by supervisor; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.