General Statement of Duties:
The Summit House Supervisor provides leadership and supervision for Summit House, a psychosocial program serving adult individuals with serious mental illness. This position is responsible for the day-to-day operations of Summit House, including supervision of subordinate staff. The position involves both direct work with members (clients) and responsibilities for leadership and supervision. The position provides clinical and administrative supervision for professional staff positions and monitors quality of client services to ensure that services are in conformity with State Licensure and Medicaid regulations. The position is supervised by the Director of Community Mental Health Services. Regularly scheduled supervision is both provided and received, as well as ongoing consultation and assistance necessary to accomplish the goals of Psychosocial Rehabilitation services. Incumbents in this position should have demonstrated capabilities and initiative in serving individual clients and program design and implementation. Job duties require the ability to act independently, make decisions, interpret policies and procedures, consult and collaborate with other staff members, maintain client and personnel confidentiality, and provide leadership in the delivery of services to clients of the Board.
This position is classified exempt under the Fair Labor Standards Act.
Major Duties and Responsibilities:
Supervises Summit House advocates, providing scheduled individual supervision at least twice monthly and group staff meetings weekly;
In conjunction with Director designs, implements, and oversees services that reflect fidelity to both conceptual program models and requirements of payer sources;
Fosters a program culture characterized by respect, clear communication, and teamwork.
Ensures that Summit House operations conform to external regulatory requirements (DBHDS licensing, human rights, Medicaid, fire safety, and USDA) with particular attention to compliance with documentation requirements;
Collaborates effectively with other CSB staff as needed for both administrative and member-specific matters;
Schedules staff coverage to adequately carry out Summit House services;
Supervises student placements and volunteers in compliance with Board policy; delegates this responsibility as appropriate;
Reviews and approves staff time sheets, leave requests, work schedules, travel expense vouchers, and other documents as necessary;
Writes purchase requisitions within authorized limits in conformity with Board policy;
Conducts or secures training necessary to ensure that staff members are able to perform their job
duties;
Serves as advocate for a caseload of Summit House members; provides backup assistance to Clinical Advocate to complete CNA’s, authorizations and admissions.
Troubleshoots and solves problems in day-to-day operations;
Designs and implements methods for tracking service and billing units and evaluating effectiveness of Summit House services;
Ensures Summit House Policy and Procedures are up to date and accurate
Takes charge in emergencies involving police, fire department, or rescue personnel or dangerous or disruptive behaviors;
Establishes and monitors procedures to protect member (client) confidentiality;
Establishes procedures and monitors operations to ensure adequate control of any activity that involves handling or accounting for money;
Works cooperatively with peer supervisors/coordinators to integrate services;
Develops and schedules special activities, classes, and social events as appropriate;
Participates in training that fosters professional growth;
Makes effective use of available technology, including Electronic Health Record (EHR), e-mail, and voice mail;
Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
Responsible for other duties as assigned consistent with established operational policies and procedures.
Requires Knowledge, Skills and Abilities:
Extensive knowledge of a wide range of psychosocial rehabilitation and clubhouse approaches and modalities; advanced skills in delivering services and crisis management; thorough knowledge of the principles and methods of administration and supervision; advanced skills in providing administrative and clinical supervision; ability to plan, organize, develop, and implement a program of direct services; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to provide effective consultation, education, and training services; ability to work cooperatively and effectively with others; ability to speak and write concisely and effectively; demonstrated good judgment and conflict resolution skills; ability to identify community needs and design and evaluate service programs to meet those needs.
Additional Requirement:
Possession of a valid driver’s license and acceptable driving record. If not current, Mandt training, CPR and First Aid certification will be supplied. Must be able to
Minimum Education and Experience:
Graduation from an accredited college or university with a master’s degree in human services plus experience in a mental health, developmental services, or substance use disorder setting, or a related human services field. License or licensed eligible required.
Other Information:
Equipment: Telephone, vehicle, computer, Electronic Health Record. Kitchen appliances. Multifunction printer/copier/scanner.
Work Environment: Psychosocial rehabilitation program separate from other CSB services, with lighting levels, temperature ranges, air quality, ventilation, activity levels, and noise levels characteristic of such a setting.
Work Location: Primarily Summit House, but also other CSB sites; occasional community settings such as other agencies and member (client) work sites.
Work Hazards: Minimal hazards associated with general day-to-day activities; occasional hazards associated with problem behaviors. Some hazards are associated with moving and lifting kitchen equipment and large or bulky items up to 25 lbs., including pushing individuals in wheelchairs up and down ramps in community settings. Essential abilities to perform job duties including bending, crouching, stooping, reaching, sitting, standing, and walking.
Work Schedule: Monday through Friday, regular office hours, plus flexible scheduling to accommodate possible occasional evening or weekend rotation for meetings, social programs, meals and/or to meet member (client) needs. Regular and reliable attendance is required.