ACT Program Assistant

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Major Essential Functions:

  • Provides administrative support to the entire ACT Team, with intensive support to the Team Leader, and Psychiatric Care Provider.
  • Schedules appointments for Care Provider and nursing staff.
  • Utilizes a multi-line phone system to answer incoming ACT calls in a prompt, helpful, and professional manner; appropriately directs calls and assists with ensuring urgent needs; develops knowledge of consumers in order to best meet their needs and route their calls.
  • Maintains client records and follows established guidelines for:  filing and retrieving documents, transferring medical records within the HRCSB, ensuring current documents are stocked and available for staff utilization, and protecting the confidentiality/security of client records.
  • Orients new employees to office protocol and procedures.
  • Assists staff in problem solving issues with office equipment, including computers, software, printers, etc.
  • Distributes program, courier, and US mail, bulletins, memos, and notices in a timely fashion.
  • Reviews expenditures for accuracy and conformance with established guidelines/standards (a high degree of accuracy and attention to detail is required).
  • Researches concerns and reports discrepancies to supervisor.
  • Prepares payment vouchers and processes invoices for payment.
  • Implements and maintains new tracking mechanisms upon request and prepares daily, weekly, monthly, and quarterly reports for Team Leader on multiple data elements, e.g. pharmacy, monthly breakdown of expenditures by funding type, etc.  Tracks ACT data using a DBHDS database and submits reports by deadlines.
  • Assists with maintaining resource information, updating Consumer List, and keeping information current and available to staff in the ACT folder.
  • Serves as the program’s liaison by partnering with other departments and outside vendors to a) provide program-related information/reports, b) keep equipment functional and available, and c) resolve issues that may ACT program performance and collaborate with client payees regarding mailing arrangements for transient clients.
  • Undertakes responsibility for special projects and assists with organizing team events.
  • Organizes, maintains, and adjusts complex file system in order to provide ready access to information and to produce unscheduled reports when needed.
  • Assists with service authorizations via faxing and following up.
  • Maintains the ACT database.
  • Performs other related duties as requested or assigned. Makes effective use of available technology, including computers, e-mail, voicemail and electronic health record.
  • Performs other duties as agency needs require.

Required Knowledge, Skills, and Abilities:

  • Strong organizational skills and attention to detail, ability to assume appropriate initiative and set and meet goals.
  • Ability to work cooperatively and effectively with other individuals and organizations.
  • Demonstrated effective communication skills, good judgement and conflict resolution skills.
  • Computer literacy and word processing skills required,
  • The ability to create spreadsheets and previous experience with data collection platforms a plus.
  • Knowledge of mental health, substance abuse, intellectual disability concepts, and basic understanding of practices such as Housing First, Motivational Interviewing, Harm Reduction and Trauma Informed Care is a plus.

Other Requirements:

  • Valid Drivers’ License with acceptable record.
  • Background check with favorable results.

Work Equipment: Smart Phone, calculator, computer and related software, multi fax/copier/printer/scanner machine, vehicle.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. office and other community sites as necessary.

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors. Use of universal precautions required.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

HIPAA Access Level 2:  Complete access to protected health information (PHI), limited to the minimum necessary, to fulfill agency management responsibilities (e.g., management of risk, quality, accountability, compliance, programs/services, etc.). Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

 

Behavioral Health Wellness Coordinator

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Major Essential Job Functions:

  • Works collaboratively with internal and external partners/stakeholders to plan, implement, and evaluate programming related to state priority areas including substance use prevention, suicide prevention, trauma education, mental health education and promotion, and problem gaming and gambling prevention.
  • Both independently, and in collaboration with others, plans and designs evidence-based and culturally relevant projects, programs, and initiatives to meet community needs related to program priority areas.
  • Engages in the implementation of all program trainings, events, and projects, as needed, which includes participation in training-for-trainers of all required program training courses.
  • Collaboratively administrates program grants including reviewing and upholding all aspects of performance contracts, developing and managing budgets, and conducting evaluation processes
  • Maintains effective and regular communication with relevant agency staff – including Executive Director and Finance Department – on issues, updates, or changes to performance contracts and or grant funding.
  • Collaboratively manages program spending in compliance with agency’s policies, including retaining program expense documentation, completing purchase orders, and preparing expense reports for grantors.
  • Provides direct supervision to Behavioral Health Wellness Specialists, including overseeing program-specific training, managing task lists, monitoring performance development, and managing team morale.
  • Collaboratively manages program data entry responsibilities including entering data into state-wide database(s), monitoring program staff’s entries into state-wide database(s), and ensuring upkeep of any internal program databases (such as program inventory)

 

Required Knowledge, Skills, and Abilities:

  • Knowledge of at least 2 of the 3 major priority areas of the program (with a willingness to continue learning in all) – 1) Mental Health; 2) Trauma; 3) Substance Use [Disorders];
  • Knowledge of post-award grant administrations skills including preparing budgets, grant compliance and reporting.
  • With agency support, ability to successfully complete training-for-trainers courses in Mental Health First Aid, ACE Interface, and REVIVE: Opioid Overdose & Naloxone Education, and other courses, as needed, and then effectively implement and maintain active certification in training curriculums.
  • Ability to design and plan innovative and culturally relevant prevention and wellness promotion projects, events, and activities.
  • Knowledge of instructional design theories, experiential education pedagogy, or training course development practices.
  • Skills in public speaking, training facilitation, or leading educations experiences.
  • Ability to engage with diverse populations effectively on subjects matter relevant to the program.
  • Ability to engage in outreach events – such as community resource or health fairs.
  • Ability to plan and monitor short- and long-term programmatic goals.
  • Ability to develop and maintain effective and collaborative partnerships with a variety of community stakeholders.
  • Skills and experience in supervising staff and managing collaborative teams.
  • Ability to assess and address gaps in program offerings or community needs.
  • Ability to manage program compliance with program-related performance contracts or funding guidelines.
  • Skills in computer literacy skills including experience using Microsoft Office and Teams programs with an emphasis on Excel and PowerPoint

Preferred Knowledge, Skills, and Abilities:

  • Knowledge of prevention theories and practices or public health frameworks strongly preferred.
  • Knowledge of, or experience assisting, with grant writing.
  • Knowledge of logic models and/or theory of change models.
  • Skills in research and basic data analysis.
  • Ability to develop and execute effective print and digital media assets for the program.
  • Knowledge of social media and marketing strategies.
  • Knowledge of the principles of evaluations processes

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in psychology, public health, or other health and human services program, plus two years of experience in mental health promotion, suicide prevention, substance use field, or related area of mental and behavioral health service delivery; or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

 

Other Information:

Equipment: Telephone, copy/fax machine, vehicle, PC, word processing software, typical devices for presentation of media.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N Main St Harrisonburg; various community settings including, but not limited to, work sites, schools, public events, etc.

Work Hazards: Minimal hazards associated with general office environment and community-based services

Work Schedule: Monday through Friday, regular office hours; some evenings and weekend hours required; additional hours as needed to perform job requirements.

HIPAA Access Level 4:   No access to protested health information (PHI except through incidental exposure that may occur.  Staff at Level 4 are not allowed to seek out client PHI and are expected to exercise due precautions to avoid exposure to PHI. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

 

ACT Clinician

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Major Essential Functions:

  • Assists in the development, implementation, and maintenance of ACT team services.
  • Collaborates with other members of ACT Team to provide comprehensive mental health and supportive services to clients.
  • Participates in daily ACT treatment team meetings to discuss client treatment goal and needs.
  • Provides treatment planning, direct counseling, individual and group therapy, and case management to consumers with mental health and/or substance use disorders, individuals with multiple challenges that interfere with functioning; and their family members or identified supports.
  • Provides goal directed interventions that provide skill development to individuals who have serious and persistent mental illness so that they can reside independently in their communities in the least restrictive environment. Interventions may include: helping consumers acquire basic skills in symptom management and adherence to psychiatric treatment plans; assisting consumers in developing medication adherence skills; helping consumers acquire basic functional skills and appropriate behavior related to the individual’s health and safety; helping consumers with individualized training in development and appropriate use of social skills and personal support system; and assisting consumers with skill development for improved personal hygiene, food preparation, and money management.
  • Performs assessments, determines client service needs, and develops treatment/service in coordination with ACT team.
  • Provides client-centered treatment utilizing various modalities including basic principles of motivational interviewing, harm reduction, and integrated dual-disorder treatment to encourage harm reduction and sustained recovery. Support may include linking clients to appropriate substance use recovery services in the community as appropriate (i.e. AA, NA) and other natural supports.
  • Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services.
  • Coordinates assessment of clients in need of crisis stabilization, inpatient residential/detox treatment in cooperation with ACT team supervisor.
  • Assists in coordination of admission and discharge from inpatient treatment.
  • Collaborates and liaisons with law enforcement officers, local hospitals, medical providers, and others in the planning, provision, and evaluation of these services.
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations.
  • Receives regular individual guidance and supervision from ACT Supervisor.
  • Collaborates fully with psychiatric care provider to dispense, administer and monitor client medications. Delivers medications to clients in their natural environment, as appropriate.
  • Makes effective use of available technology, including, but not limited to, voice mail, e-mail, electronic medical record system, and other computer resources.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Assures compliance with agency policy, client rights, confidentiality, professional ethics, licensure regulations, and Medicaid regulations as applicable.
  • Completes documentation same day as per agency and third payer requirements.
  • Complies with human rights regulations, agency licensure requirements, confidentiality statutes, third party regulations, and professional code of ethics.
  • Participates in workshops and staff development.
  • Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.

Required Knowledge, Skills and Abilities:

  • Thorough knowledge of principles, practices and methods of mental health and substance use interventions; individual and group therapeutic techniques; crisis intervention/emergency techniques.
  • Demonstrates ability to work effectively with clients, co-workers, and service providers in community settings; knowledge of, and adherence to, ethical standards appropriate for therapeutic relationships.
  • Ability to devise and conduct education and training programs for clients and service providers; ability to write concisely and effectively; demonstrates good judgment; good interpersonal skills.
  • Computer literacy and word processing skills required.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or related specialty. Must be licensed (LPC or LCSW) or licensed eligible in the State of Virginia (LPC-R or LCSW-Supervisee). Staff member is responsible for submitting documentation of license or status of residency/supervisee at time of hire (if applicable) and annual proof of license renewal to the compliance office. A minimum of two years of experience with SMI/SUD population is preferred.

Additional Requirements:

  • Valid Driver’s license with acceptable driving record.
  • Background check with favorable results.
  • Medication Administration Certification
  • Mandt Training
  • CPR/First Aid

Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software.

Work Environment: Community settings (homes, workplaces, shelters, streets) with highly variable work environments. General office environment with normal lighting, temperature, air quality, ventilation and noise levels. Vehicle.

Work Location: 1241 North Main Street, Harrisonburg VA 22802; variety of community settings, mostly within Harrisonburg and Rockingham County.

 Work Hazards: Hazards associated with working in variety of community situations, the characteristics of which may be difficult to predict. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program.  Full-time employees are required to work 40 hours each week.  Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

 

 

ACT Nurse

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General Statement of Duties:

Assertive Community Treatment (ACT) Nurse (Registered Nurse or Licensed Professional Nurse) will provide in-home services to clients with severe and persistent mental illness. Position is responsible for meeting the nursing service needs of agency consumers by providing competent standards of care in direct and indirect care roles. The Nurse will assist clients with medical aspects of their care through administering and delivering medications, assessing for medication side effects, educating about medications taken to ensure patient’s informed consent, and providing education about symptoms management. The Nurse will work in conjunction with others on the ACT Team to provide comprehensive services for clients in their homes and community settings. This position involves a rotation of day, evening and weekend shift coverage including overnight and weekend rotation of on-call coverage. This position includes assessing service needs, developing treatment plans and providing assistance with access to community resources. Incumbent assists in obtaining medication and monitors response to prescribed medications and ensures that the medical staff has accurate information about the consumer’s response and/or difficulties related to the medication. The incumbent is expected to exercise a high level of confidentiality regarding clients and services. Receives regular direct supervision from ACT Supervisor, however, direct oversight of medical duties is performed by ACT Psychiatric Care Provider. Assures compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations as applicable.

Major Essential Functions:

  • Assist in obtaining, safe storage, handling, and administration of IM and oral medications in compliance with state and federal law, department guidelines, and Community Service Board policy and procedure, as well as safe storage and handling of necessary medical supplies.
  • Prepares medication for regular delivery to client, checking medication orders for accuracy. As well as filling out proper documentation as per written protocol.
  • Practices good venipuncture techniques and administers intramuscular injections under the direction of the medical prescriber.
  • Provides basic medical assessment to consumers, including monitoring vital signs.
  • Monitors clients for development of side effects of medications, reporting this to the prescriber and documenting as such in the client case record.
  • Assists with calling in medications ordered by the prescriber to pharmacies as authorized by psychiatric care provider.
  • Assists psychiatric care provider with managing indigent programs and use of sample medications, as needed for clients.
  • Assists with arranging and coordinating laboratory testing as ordered by the psychiatric care provider.
  • Assists with obtaining prior authorizations from insurance companies for client medications as ordered by the psychiatric care provider.
  • Assists with therapeutic interventions in both individual and group settings to persons who are in crisis due to their mental health status.
  • Assists with admission process for individuals being admitted to the program.
  • Responsible for the cleaning and upkeep of the medication room and other program areas on a routine basis.
  • Provides medication, health, and wellness education on an individual and group basis to clients.
  • Provides training and support with activities of daily living, performs crisis intervention, and facilitates prescreening/hospitalizations when necessary. Assists and participates in all hospital diversion, hospital care coordination, and hospital discharge/re-integration services.
  • Documents client contacts and maintains client records in accordance with established board policy and procedure.
  • Assists with discharge planning and process, which includes ensuring clients are discharged with adequate supply of medications and the resources to obtain continued needed supplies.
  • Makes effective use of technology available to use.
  • Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.
  • Participates in team meetings, clinical staffing and supervision.
  • Participates in professional development training, seminars, and conferences.
  • Is responsible for the duties as assigned that are consistent with established Board policy.

Required Knowledge, Skills and Abilities:

  • Thorough knowledge of the principles and practices of nursing;
  • Adherence to the code of ethics of the nursing profession;
  • Knowledge of principles, practices, and techniques involved in the diagnosis and treatment of individuals with mental health, and co-occurring disorders both individually and in a group setting.
  • Knowledge of mental health, substance abuse and co-occurring, treatment interventions both individually and in a group setting.
  • Ability to problem-solve and respond quickly to crisis situations. Ability to function calmly in stressful situations.
  • Basic knowledge about mental illness and the use of psychotropic medication in its treatment.
  • The ability to assess both general health problems and medication side effects.
  • Ability to organize and attend to detail in the delivery of medication.
  • Good interpersonal skills
  • Ability to deal positively and constructively with changes and new challenges.
  • Demonstrated good judgment, and the ability to work with considerable autonomy. The ability to work comfortably with a wide diversity of both professional staff and clients is required.

Physical Requirements:

  • May be exposed to allergenic environments in client’s homes, including extreme heat, humidity, dust, smoke, pet contamination, cleaning supplies, etc.
  • May be exposed to clients with infectious diseases.
  • Must be able to drive for long periods of time to visit clients in and out of the catchment area as needed.
  • Must be able to walk distances, climb and descend stairs, maneuver in and out of agency vehicles.
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift/push/pull up to 25 pounds at times.

Minimum Education and Experience:

Graduation from an accredited college or nursing school with a degree or diploma in practical nursing, current licensure as a Registered Nurse (RN) or Licensed Professional Nurse (LPN) in the Commonwealth of Virginia, plus three years of nursing experience which includes experience working with mental health and/or substance use disorder clients. Must be eligible to register as a Qualified Mental Health Professional (QMHP) or QMHP-trainee with the State of Virginia. Staff member is responsible for submitting proof of license renewal to the Human Resources office. Possession of a valid driver’s license and acceptable driving record as reported by the Department of Motor Vehicles are required for persons using a personal or agency vehicle in the performance of their duties.

Additional Requirements:

  • Mandt Training
  • CPR Certification and First Aid Certification
  • AED Training

Other Information:

Equipment: Standard nursing equipment, telephone; computer hardware and software as required, misc. household appliances (i.e. washer/dryer, stove, dishwasher)

Work Environment: Office setting with normal lighting levels, temperature, air quality, ventilation, and noise levels. Community settings including medical offices, client homes, stores, outdoor settings, etc.

Work Location: 1241 N. Main St., Harrisonburg, VA 22802

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of universal precautions required. Use of protective equipment recommended.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program. Full-time employees are required to work 40 Hours each week. Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Job Types: Full-time, Permanent

Benefits:

  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States..

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.

 

Adult Outpatient Clinician I/ II

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The Harrisonburg-Rockingham Community Services Board is pleased to offer a new opportunity to join a team of therapists dedicated to serving their community. This full-time therapy position will provide individual and group therapy to individuals struggling with mental health, substance use, and co-occurring issues. Benefits that come with this position include health care, enrollment in the Virginia Retirement System, and 13 holidays built into the schedule on top of other banks of leave time made available to all HRCSB employees. Ideal candidates will be passionate about working with a diverse group of clients with a variety of treatment needs and will approach this work from a person centered and trauma informed perspective. License (LCSW, LPC) or License Eligible Status is required for this position. For license eligible candidates the HRCSB will provide all needed supervision for licensure at no cost to you.  

 

General Statement of Duties:

To provide individual and group counseling, education, individual evaluation, assessment, treatment planning, for persons with mental health, substance use, and co-occurring disorders. The Adult Outpatient Clinician is directly responsible to the Senior Manager of Adult Outpatient Services. The position requires expertise in the area of person-centered, evidenced-based treatment of substance use and mental health disorders, as well as the ability to work effectively with other service providers both within the Board system and in the community. Good professional judgment and the ability to maintain a high level of confidentiality are also required.

Persons in this class are classified exempt under the Fair Labor Standards Act.

Major Essential Functions:

  • Provides treatment planning, direct counseling, individual and group therapy, and case management to consumers with mental health and/or substance use disorders, individuals with multiple challenges that interfere with functioning, and family members.
  • Meets agency standards for staff productivity.
  • Assures compliance with agency policy, client rights, confidentiality, professional ethics, licensure regulations, and Medicaid regulations as applicable.
  • Participates in consultation and coordination meetings to assure effective and efficient delivery of services to consumers.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Completes documentation same day as per agency and third payer requirements.
  • Complies with human rights regulations, agency licensure requirements, confidentiality statutes, third party regulations, and professional code of ethics.
  • Provides crisis intervention/emergency services as needed and appropriate.
  • Participates in workshops and staff development.
  • Attends and actively engages in supervision with clinical supervisor to meet requirements of licensed eligible status.
  • Makes effective use of available technology, including word processing, electronic health records, e-mail, and voice mail in order to enhance customer service.
  • Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

  • Thorough knowledge of principles, practices and methods of mental health and substance use interventions; individual and group therapeutic techniques; crisis intervention/emergency techniques.
  • Demonstrates ability to work effectively with clients, co-workers, and service providers from the community.
  • Knowledge of, and adherence to, ethical standards appropriate for therapeutic relationships.
  • Ability to devise and conduct education and training programs for clients and service providers.
  • Ability to write concisely and effectively.
  • demonstrates good judgment.
  • Effective interpersonal skills.
  • Computer literacy and work processing skills required.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or related specialty, OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Must be licensed eligible in the State of Virginia. (LPC-R or LCSW-Supervisee). Staff member is responsible for submitting documentation of status of residency/supervisee at time of hire and annual proof of license renewal to the Human Resources office.

Other Information:

Equipment: Telephone, copy machine, PC, word processing, EHR, training software

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 North Main Street, Harrisonburg; and other sites as determined by program needs.

Work Hazards: Standard hazards associated with treatment programs.

Work Schedule: Monday through Friday, regular office hours; some evening hours required as scheduled. Additional hours as needed to perform job requirements. Regular and prompt attendance is required.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Developmental Disabilities Case Manager

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General Statement of Duties:

Provides direct services to individuals with developmental disabilities. Activities include linking and service coordination as well as monitoring of service provision. The position requires maximum responsiveness to client and family concerns, so may require flexible work hours as needed.

General supervision is provided regularly by the Supervisor of Developmental Disability Case Management. Considerable coordination and planning must occur independently, with supervisory consultation; therefore, decision-making skills and the ability to act independently are necessary.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

  • Conducts or coordinates assessment to determine eligibility for ID/DD Case Management.
  • Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others.
  • Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system.
  • Assists individual clients directly for the purpose of locating, developing or obtaining needed services and resources. This may include crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance.
  • Coordinates services with other agencies and providers involved with the individual.
  • Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family.
  • Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amending consumer service plans; As applicable, monitor service delivery in accordance with Enhanced Case Management guidelines.
  • Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination. For Medicaid clients, maintains records in compliance with State Plan Option (SPO) or Waiver regulations and guidelines.
  • Meets agency standards for staff productivity.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy.
  • Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

Knowledge of intellectual disability; its causes and current forms of service provision; assessment procedures, including person-centered approaches; client rights; local service delivery systems; principles of record-keeping and documentation; consumer service planning processes and formats; basic ethics appropriate to a helping relationship. Skills in working with clients, families, and other service providers; identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs. Ability to form helping relationships with clients and families; communicate effectively orally and in writing; be assertive in assisting clients; work independently and benefit from supervision. Basic computer literacy and word processing skills preferred.

Additional Requirement:

  • Possession of a current, valid driver’s license and good driving record.
  • Ability to pass a background check.
  • E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

Other Information:

Equipment:  Telephone, copy machine, vehicle, PC.

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation, and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location:  1241 N. Main St., Harrisonburg; individuals’ homes, individuals’ workplaces, other human services agencies, facilities, and/or community settings. 

Work Hazards:  Minimal hazards associated with rehabilitation programs.

Work Schedule:  Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required. 

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States..

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.

Network Administrator

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Distinguishing Features of Work:

A primary goal is to assist the IT Manager with efforts to maximize agency efficiency and performance as a behavioral health care provider. Plans, implements, documents, secures, monitors, and maintains a complex network of firewalls, switches, access points and virtualized systems in accordance with best practices, and in compliance with Federal HIPAA security regulations. The incumbent will have expertise for best practices to ensure the upmost availability of the agency’s information systems infrastructure. The incumbent works under the supervision of the IT Manager.

This position is exempt under the provisions of the Fair Labor Standards Act.

 

Major Essential Functions and Responsibilities:

  • Deploys and/or coordinates with third party vendors to deploy network infrastructure and components, including virtual infrastructure, routers, switches, modems, cabling, etc.
  • Monitors performance and proper operation of infrastructure components to ensure proper operation and high availability. Quickly corrects problems as they arise.
  • Works closely with the IT Manager to coordinate rotating evening and weekend on-call schedule, respond to critical events as appropriate
  • Monitors systems security in compliance with HIPAA regulations and best practices. Documents and quickly corrects issues and incidents.
  • Maintains written backup procedures, and performs regular backups of all critical systems in accordance with those procedures.
  • Deploys firmware as needed and on regular schedule
  • Creates, tests, deploys, and documents infrastructure design, network topologies, and network administration procedures.
  • Works closely with the IT Manager to plan enhancements and modifications.
  • Communicates and coordinates with other IT staff to increase efficiency and effectiveness.
  • Provides cross training to other IT staff to allow limited coverage of critical tasks during periods of absence.
  • Assists clerical staff in the maintenance and operation of telephone systems.
  • Maintains VOIP infrastructure including VLANS and phone system

Provides backup coverage for other Information Systems staff:

  • Provides direct technical assistance with variety of computer hardware and software, including desktop workstations, office automation software, and mobile devices
  • Installs desktop hardware and software
  • Moves computer equipment
  • Assists with production and maintenance of Internet and Intranet content
  • Assists with data management and reporting needs
  • Backup IT Manager technical responsibilities

Maintains effective relationships with co-workers and customers based on courtesy, professionalism, and respect.

Assures compliance with agency policies and regulatory requirements.

Coordinates work activities and assignments with other IT, administrative and/or management staff.

Responsible for special projects and other duties, as assigned, consistent with established policies and procedures.

 

Required Knowledge, Skill, and Abilities:

In general, this position requires a thorough working knowledge of VLANS, routing and switching. Experience in Linux administration is preferred. Knowledge of the design, implementation, and maintenance of local area and wide area networks is required. Knowledge and experience in database management and end-user desktop support is preferred.  The incumbent must have excellent troubleshooting skills and the ability to learn new technologies quickly, good communication and writing skills, and attention to detail. Commitment to internal service, good interpersonal and excellent teamwork skills, good judgment, dependability, and efficiency is required.

Thorough knowledge of the following is required:

  • Administration and management of Vlans, Routing and switching
  • SMB, HTTP, DNS, SMTP and LDAP protocols
  • Microsoft 365 protocols
  • Active Directory/LDAP authentication services
  • TCP/IP routing and packet filtering
  • Security vulnerabilities and techniques for defending against them
  • Network intrusion detection techniques
  • Encryption technologies, including PKI, Digital Certificates, and PGP
  • Building and managing local-area, wide-area networks, and wireless networks

Some knowledge of the following is preferred:

  • Windows and Linux server administration with DHCP, DNS and routing
  • SNMP standards and the ability to work with SNMP for notifications and monitoring
  • Any scripting languages such as Perl, PHP, Python, Ruby, and awk.

 

Minimum Experience and Education:

A degree in computer information systems or related area is preferred; two years of comprehensive experience in VLANS, routing, switching administration and security in a complex multi-platform environment; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Some level of certification in switches, and firewall administration is preferred.

 

Other Information:

Equipment: Desktop and server computers, network components, network cabling, telephones, general office equipment.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels. Occasional exposure to confined or dusty spaces such as wiring closets, attics, and basements.

Work Location: Various CSB facilities located in Harrisonburg and Rockingham County, Virginia.

Work Hazards: Occasional close proximity to exposed live electrical current. Occasional lifting of computer equipment weighing over 20 pounds.

Work Schedule: Flexible work schedule characterized by responsiveness to unique needs for server and network administration and maintenance, including non-traditional evening and weekend hours as appropriate.

HIPAA Access Level 3:  Read-only access to protected health information (PHI),
limited to minimum necessary, and full read/write access to demographic and financial information, limited to the minimum necessary, for all clients as part of staff provision of support services in agency health care operations. Staff at Level 3 are allowed to seek out client PHI as necessary to perform assigned duties, but are expected to exercise due precautions to avoid exposure to PHI which is not necessary to perform these assigned duties. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Infant Toddler Service Coordinator

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Major Duties and Responsibilities:

  • Screen children of a variety of developmental domains, using screening tools approved by the ITC Coordinator.
  • Participates in multidisciplinary assessments and team meetings for individual children.
  • Provides developmental services to assigned ITC clients.
  • Provides service coordination (case management) to assigned ITC families, coordinating multiple resources to accomplish family goals.
  • Consults with a wide array of professionals to provide and receive information regarding medical, developmental, and/or human services issues.
  • Participates in staff development activities required by the programs coordinator.
  • Participates in staff meetings and team development.
  • Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, confidentiality statutes, third party payor rules, professional code of ethics, Part C policies.
  • Exhibits excellent customer service, including promptly returning phone calls and answering emails.
  • Completes clinical and/or administrative documentation as specified by or within CSB standard, payor regulations, Medicaid regulations, professional standards.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills, and Abilities:

  • Excellent knowledge and analytical skills in all areas of development of infants and toddlers.
  • Thorough knowledge on the principles of child development and intellectual disabilities.
  • Good interpersonal skills with the ability to teach and communicate effectively, both verbally and written.
  • Ability to work and relate effectively to persons from a wide variety of educational and socioeconomic backgrounds.
  • Good Judgement and a high level of independence and initiative.
  • Ability to work effectively as a team member and with a variety of community agencies.
  • Basic computer literacy and word processing skills is preferred.

Additional requirement:

  • Possession of a current, valid driver’s license and acceptable driving record.
  • Background check with favorable results.

Minimum Education and Experience:

  • Graduation from an accredited college or university with a Bachelor’s Degree in child development, special education, early childhood education or related discipline.
  • Early Childhood Education/Special Education Certification.
  • Experience with infants and toddlers, particularly those who have disabilities, is very desirable.

Other Information:

Equipment: Telephone, vehicle, PC, word processing program

Work Environment: Individual’s homes, facilities, and office with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided in each setting.

Work Location: Individuals homes, facilities, and community settings.

Work Hazards: Minimal hazards associated with general day-to-day community activities.

Work Schedule: Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Community Outreach/Intake Specialist

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Full time, salaried position to serve as the primary intake person for Intellectual and Developmental Disability services. Activities include meeting with individuals and families to complete functional assessments, adding individuals to the statewide Developmental Disability Waiting list, planning and/or attending community outreach events, and supporting the ID/DD program’s management of the DD Waiver slot allocation process. Candidates need the ability to track and organize numerous concurrent requests for services, an ability to clearly communicate and explain complex systems and procedures, and a willingness to speak to community groups in various public settings. Requires knowledge of developmental disabilities and documentation procedures; and a working knowledge of client rights and local service systems.
Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level he possesses the knowledge, skills, and abilities indicated above.

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Jail Services Clinician

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The Harrisonburg-Rockingham Community Services Board is pleased to offer a new opportunity for providing behavioral health services to clients with a high level of need during a period of incarceration. This full-time clinical position will provide assessment, supportive counseling, weekly psychoeducational groups, and re-entry planning to individuals at the Rockingham County Regional Jail. Benefits that come with this position include health care, enrollment in the Virginia Retirement System, and 13 holidays built into the schedule on top of other banks of leave time made available to all HRCSB employees. Ideal candidates will be passionate about working a diverse group of clients who are coping with incarceration and will approach this work from a person centered and trauma informed perspective. Candidate must be licensed (LPC or LCSW) or licensed eligible in the Commonwealth of Virginia.

Major Essential Functions:

  • Provides screenings and referrals to CSB Nurse Psychiatric Practitioner within Rockingham-Harrisonburg Regional Jail.
  • Provides safety assessments and recommendations for inmates indicated by jail staff.
  • Provides crisis intervention and makes referrals to emergency services when appropriate.
  • Collaborates with jail staff to provide segregation evaluations on inmates that are placed, or have requested to be placed, in segregation within the jail.
  • Assists inmates in accessing mental health and/or substance abuse services upon release from jail.
  • Provides short-term supportive counseling to persons with serious mental illness within RHRJ.
  • Facilitates a psychoeducational group on the mental health pod in RHRJ.
  • Facilitates weekly behavioral health focused groups offered, as appropriate, to all general population RHRJ inmates.
  • In collaboration with the Senior Manager of Adult Outpatient Services serves as a liaison between HRCSB and RHRJ as appropriate.
  • In collaboration with the Senior Manager of Adult Outpatient Services, will maintain required reporting data elements to be utilized for internal and external outcome measurements.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable;
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
  • Participates in team meetings and individual supervision;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Performs other related functions as assigned, consistent with organizational objectives, policies, and procedures.

Required Knowledge, Skills and Abilities:

  • Thorough knowledge of principles, practices, and methods of mental health interventions.
  • Thorough knowledge of crisis intervention/emergency techniques.
  • Ability to work effectively with clients, co-workers, and service providers from the community; ability to make use of local community resources to meet client’s needs.
  • Knowledge of andadherence to basic ethics appropriate for helping professions; ability to write concisely and effectively; demonstrated good judgment.
  • Good interpersonal skills.
  • Basic computer literacy and word processing skills preferred.

Additional Requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or a related specialty plus two years of experience in a behavioral health treatment setting; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Must be professionally licensed (LPC or LCSW) or license eligible. If licensed, staff member is responsible submitting an active license at time of hire and annual proof of license renewal to the Human Resources office

Other Information:

Equipment: Telephone, copy/fax machine, computer, word processing and email software, HRCSB and jail EHR software.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location: Rockingham County Jail, 25 South Liberty St., Harrisonburg, 1241 North Main Street office.

Work Hazards: Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.

Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.