Receptionist – First Floor

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Start a career today helping individuals and families of our community be successful on their road to recovery. The Harrisonburg Rockingham Community Services Board is hiring:

Full-time, front desk receptionist – salaried position to perform a variety of moderately complex clerical and receptionist tasks. Position requires exceptional customer service and interpersonal skills, ability to operate multi-line telephone system, thorough knowledge of office procedures and equipment, and excellent computer/EHR skills. Duties include greeting consumers, general public and telephone callers, directing them to the proper person or area, and generally managing flow of front desk traffic; scheduling appointments in electronic health record; checking in/out clients; collecting fees; and handling a variety of other clerical duties in support of agency clinical staff. Applicant must be able to interact positively with consumers and staff and be a team member, as well as be detailed-oriented, organized, and dependable. Two years progressively responsible experience in relevant administrative/clerical support work. General knowledge of behavioral health field and electronic health records is preferred.

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CSU Nurse Practitioner

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Harrisonburg-Rockingham Community Services Board (HRCSB) is seeking a part time, hourly nurse practitioner to work 10-15 hours per week Monday through Friday with on-call coverage for after-hours crisis coverage in order to provide a range of specialized diagnostic and treatment services within our Crisis Stabilization Program. This crisis stabilization program is a short term, 7-bed intensive residential program staffed 24 hours a day to provide crisis services to individual with mental health and co-occurring disorders. Participates with the CSU Team in planning and implementing the delivery of psychiatric care for residents of the CSU and in providing education and consultation to CSU residents, families and staff regarding medication and health issues. Qualified candidates must have a Masters degree in Nursing, with a current Virginia license and be licensed as a Psychiatric Nurse Practitioner with prescriptive authority in Virginia.

HRCSB is a publicly funded agency providing recovery-oriented community-based services to individuals with mental health, intellectual disability, or substance use disorders in the Rockingham County and Harrisonburg area of Virginia. Located in the heart of the Shenandoah Valley, along interstate I-81 approximately 2 hours from Washington, D.C. and Richmond, VA. The Harrisonburg area provides an abundance of community resources while maintaining a reasonable cost of living (Harrisonburg Rockingham Chamber of Commerce). Harrisonburg is home to both James Madison University and Eastern Mennonite University, with two other colleges nearby.

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Senior Manager of Adult Outpatient Services

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HRCSB is seeking an experienced clinical supervisor to serve as our Senior Manager of Adult Outpatient Services. Candidates should possess extensive knowledge of mental health, substance abuse and co-occurring treatment. This position provides leadership and supervision to the adult therapy services, same day access and substance use related services. Qualified applicants must have at least five years of experience working in the field of mental health and substance abuse treatment and at least two years of supervisory experience. Professional license required.

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Mental Health Skills-Building Worker

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An exciting opportunity for a full time individual at Harrisonburg-Rockingham CSB. We are currently seeking a full time, energetic mental health skill builder to work individually with consumers diagnosed with a serious and persistent mental illness in community based settings. This position works to coach individuals in skills needed to live meaningful lives in the community and work toward recovery. Services may include budgeting, community integration, coaching on ADL’s, monitoring and accessing health and wellness resources, medication monitoring and management. We are looking for someone with knowledge of serious mental illness, ability to work effectively on a team, skill in providing recovery-oriented supports, and skills in documentation and time management. Current valid Virginia driver’s license required. Degree in human services and at least one-year work experience with individuals with mental illness is necessary. Must meet qualifications for QMHP-A certification. This is a full-time, salaried position with benefits.

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Physical Therapist

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General Statement of Duties:

To provide direct client services through the Early Intervention program. Services are provided to infants and toddlers with developmental delays or disabilities and their families. The ITC Physical Therapist works under the supervision of the ITC Supervisor. Requires considerable independence and autonomy in day-to-day decision-making about service delivery. Requires expertise in gross motor and fine motor development, special education, early childhood development, developmental delay, and/or intellectual disability. Ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team are essential.

Major Duties and Responsibilities:

Evaluates and assesses infants and toddlers for gross motor and fine motor delays:

Evaluates and assesses infants and toddlers for adaptive equipment/assistive technology needs;

Provides direct physical therapy services to ITC clients;

Participates in multidisciplinary assessments and team meetings for individual children;

Maintains effective relationships with co-workers, children, and families based on courtesy, compassion, and respect;

Participates in staff development activities as required;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, Part C requirements for early intervention services, confidentiality statutes, third party payor rules, professional code of ethics, etc.;

Exhibits excellent customer service, including promptly returning phone calls, use of Credible, voice mail, e-mail, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Meets agency standards for staff productivity;

Adjusts work hours to meet agency needs;

May provide clinical supervision to students or volunteers;

Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills, and Abilities

Excellent diagnostic and evaluative skills in the areas of infant and toddler gross motor and fine motor development and adaptive equipment needs. Thorough knowledge of the principles of child development, developmental delay, and disabilities. Good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing. Ability to work effectively with persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their understanding of infant development. Exhibits consistently good judgment and a high level of independence and initiative. Ability to work effectively as a team member and with other community agencies. Basic computer literacy and word processing skills required.

Additional Requirement

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience

Graduation from an accredited college or university with a Master’s degree in physical therapy and current licensure to practice physical therapy in Virginia.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.  Experience with infants and toddlers is very desirable.

Other Information:

Equipment:  Telephone, vehicle, PC, word processing program.

Work Environment:  Facilities, community settings, and individuals’ homes.

Work Hazards:  Standard hazards associated with general day-to-day community activities.

Work Schedule:  Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.  Regular attendance is required.

Compliance Manager

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General Statement of Duties:

Responsible for management of the agency’s Compliance Department which encompasses oversight of payer and government entity regulations towards the goal of maximizing documentation quality, compliance, and revenue potential. Manages critical incident reporting systems and CSB planning processes related to regulatory compliance. Provides supervision to the agency Quality Improvement Specialist, Access Benefits Coordinator, Access Benefits and Compliance Technical Specialist, Credentialing Specialist, and Risk Management Specialist. Works closely with agency management, administrative, and clinical staff, and represents the agency in regional and state initiatives directed at regulatory compliance. This position is supervised by the Administrative Services Director.

Persons in this position are classified exempt under the Fair Labor Standards Act.

Distinguishing Features of Work:

Thorough understanding of payer regulations, compliance and quality improvement requirements that regulate, pay for/fund the public behavioral health and developmental services system including Medicaid and Managed Care Organizations (MCOs), the Department of Behavioral Health and Developmental Services (DBHSD) Licensing and Human Rights regulations and State Performance Contract.  Direct understanding of clients and clinical services provided in the CSB system.  Ability to identify, implement and monitor agency processes  to meet  requirements and identify issues and areas of noncompliance, recommending corrective action to Management. Effectively communicates with a variety of system stakeholders.

Major Duties and Responsibilities:

Supervises the systematic review of CSB electronic health records to assure compliance with licensure, Medicaid and other payers, CSB policy  and other requirements

Ensures that agency policies and procedures conform to current  Human Rights regulations and            acts as the agency’s primary contact point for human rights complaints/issues

Oversees agency process for incident investigations and root cause analysis process

Supervises consumer critical incident reporting system (CHRIS) consistent with State licensing requirements

Supervises the  training of new and existing staff in all areas of CSB operation overseen by Compliance Department

Oversees staff credentialing efforts to ensure compliance with State Board of Counseling and other entities that may impact licensing and payment for services

Monitors payer contracting and updates

Supervises the process for obtaining managed care authorizations in compliance with payer requirements

Serves as HIPAA Co-Privacy Officer for the CSB, focusing on confidentiality protections as relates to consumers, privacy notices, policies, complaints, etc.

Actively  participates in regional, and state workgroups that address compliance and regulatory issues and changes, representing the agency’s needs and keeping staff apprised

Oversees the creation of forms and processes in the EHR to ensure regulatory compliance

Assists with developing and implementing Agency Quality Improvement Plan as required by the Performance Contract.

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.

Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge Skills and Abilities:

Thorough knowledge of regulatory compliance requirements and quality assurance associated with public behavioral healthcare services and ability to design processes to monitor these requirements; knowledge and understanding of clinical services related to behavioral healthcare and associated payer sources; ability to engage in independent action and to take appropriate initiative based on agency policies, procedures and practices; excellent communication and interpersonal skills; ability to provide leadership in effective training, problem solving, and corrective actions to achieve compliance goals; ability to develop and maintain effective working relationships with a variety of professionals; ability to work as a part of a team; excellent attention to details and ability to meet necessary deadlines; project management skills and excellent computer skills.

Minimum Education and Experience: Minimum of a Bachelor’s degree in human services, public administration or related areas. Minimum of four years of experience that includes quality improvement, utilization review, OR any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Other Information:

Equipment: Telephone, copy machine, computer hardware, designated software, adding machine.

 Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

 Work Location: CSB offices located at North Main Street, Harrisonburg

Work Hazards: Minimal hazards associated with a human services environment.

 Work Schedule: Regular office hours Monday through Friday; additional hours as needed to perform job requirements.

Substance Abuse Case Manager

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HRCSB is looking for a motivated and energetic community based case manager to work with adults with substance use related issues. The position is responsible for assessing, monitoring and linking individuals to needed resources within the agency and in the community. The position requires extensive knowledge of a wide range of individual service approaches and resources for individuals with substance use related disorders; skills in delivering services and crisis interventions and ability to work cooperatively and effectively with individuals. Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty plus two years of experience in a mental health, developmental disabilities, or substance abuse setting is required.

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Controller

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The Harrisonburg-Rockingham Community Services Board (HRCSB) has an immediate need for a Controller. Established in 1972, HRCSB is quasi-governmental agency that specializes in the treatment of behavioral health and developmental disabilities. The ideal candidate will have thorough knowledge of accounting, budget, fiscal and management theories; thorough knowledge of internal and external auditing practices, tax laws and regulations; considerable knowledge of operations of agency programs and financial practices, ability to plan the work of , supervise, and evaluate the work of professional staff; ability to communicate effectively orally and in writing; exceptional interpersonal skills to obtain and clarify complex information; obtain the cooperation of others within and outside of the agency; makes presentations and conducts training; ability to collect, complete and evaluate statistical and financial data and to prepare financial reports. This position reports to the Chief Financial Officer.
• The Controller provides oversight and day-to-day management of Board fiscal operations.
• The Controller oversees and designs implementation of internal control functions with Department of Behavioral Health and Developmental Services (DBHDS) performance contract requirement.
• The Controller oversees the accounting system in accordance with generally accepted principles, and in compliance with agency policies and procedures, professional practices, public/governmental accounting, state and federal tax laws and regulations.
• The Controller generates financial reports, monitors grants, and oversees fiscal management of the CSB and its services.
• The Controller supervises accounts payable, payroll processing, payee program assistant, financial and facilities management specialist, and accounts receivable functions of the Board and provides technical assistance to other administrative support areas.

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Adult Outpatient Clinician II

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General Statement of Duties:

To provide individual and group counseling, education, individual evaluation, assessment, treatment planning, for persons with mental health substance use, and co-occurring disorders. The Adult Outpatient Clinician is directly responsible to the Senior Manager of Adult Outpatient Services. He or she is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of behavioral healthcare and to carry out those services on a daily basis with a minimum of supervision. The position requires expertise in the area of person- centered, evidenced-based treatment of substance use and mental health disorders, and the ability to work effectively with other service providers both within the Board system and within the community. Good judgment and the ability to maintain a high level of confidentiality are also required.

Persons in this class are classified exempt under the Fair Labor Standards Act.

Major Essential Functions:

Provides intakes, treatment planning, direct counseling, individual and group therapy, and case management to consumers with mental health and/or substance use disorders, individuals with multiple challenges that interfere with functioning , and family members;

Meets agency standards for staff productivity

Assures compliance with agency policy, client rights, confidentiality, professional ethics, licensure regulations, and Medicaid regulations as applicable;

Participates in consultation and coordination meetings to assure effective and efficient delivery of services to consumers;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Completes case recording and documentation promptly that meets external and internal standards, utilizing an Electronic Health Record;

Complies with human rights regulations, agency licensure requirements, confidentiality statutes, third party regulations, and professional code of ethics;

Provides crisis intervention/emergency services;

Participates in workshops and staff development;

Makes effective use of available technology, including word processing, electronic health records, e-mail, and voice mail in order to enhance customer service;

Performs other duties as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

Thorough knowledge of principles, practices and methods of mental health and substance abuse interventions; individual and group therapeutic techniques; crisis intervention/emergency techniques; demonstrated ability to work effectively with clients, co-workers, and service providers from the community; knowledge of and adherence to ethical standards appropriate for

a therapeutic relationship; ability to devise and conduct education and training programs for clients and service providers; ability to write concisely and effectively; demonstrated good judgment; good interpersonal skills. Computer literacy and work processing skills required.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in human services or related specialty, plus two years of experience in a mental health and/or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills and abilities.  Must be professionally licensed (LPC or LCSW). Staff member is responsible submitting an active license at time of hire and annual proof of license renewal to the Human Resources office.

Other Information:

Equipment: Telephone, copy machine, PC, word processing, EHR, training software

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 North Main Street, Harrisonburg; and other sites as determined

by program needs.

Work Hazards: Standard hazards associated with treatment programs.

Work Schedule: Monday through Friday, regular office hours; some evening hours required as scheduled. Additional hours as needed to perform job requirements.  Regular attendance is required.

 

Community Psychiatric Nurse

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General Statement of Duties:

Under the direction of the Nurse Coordinator, provides direct nursing services to clients and works to ensure the proper ordering, storage, delivery, and tracking of medication provided to Community Services Board clients; participates in planning and implementing the delivery of nursing care for clients of the Board and in providing education and consultation to Board clients, families, and staff regarding medication and health issues. The incumbent works in cooperation with other Board nursing staff. The incumbent  must exercise discretion and independent judgment in providing services. The incumbent carries out his/her duties at the direction of the Nurse Coordinator. She/he receives direct, regularly scheduled clinical and administrative supervision.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Duties and Responsibilities:

Provides nursing services as licensed to perform

Manages obtaining medications through local pharmacies

Cooperates with the prescribers in delivering samples of medications and prescriptions to clients Manages the indigent programs for assigned clients;

Administers intramuscular injections under the direction of the prescribers;

Monitors clients for the development of side effects of medications

Performs venipunctures/phlebotomy as ordered by prescriber

Documents client contacts and maintains client records in accordance with established Board policy and procedure;

May provide educational and consultation services to clients, their families, group homes, other community agencies, and Board staff about medications and about clients mental and physical health needs;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Is responsible for other duties as assigned, consistent with established Board policy.

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles and practices of nursing; adherence to the code of ethics of the nursing profession; basic knowledge about mental illness and the use of psychotropic medication in its treatment; the ability to assess both general health problems and medication side effects; ability to organize and attend to detail in the delivery of medication; good interpersonal skills demonstrated good judgment, and the ability to work with considerable autonomy. The ability to work comfortably with a wide diversity of both professional staff and clients is required.

Minimum Education and Experience:

Graduation from an accredited college or nursing school with a degree or diploma in nursing, current licensure as an R.N./L.P.N. in the Commonwealth of Virginia plus one year of nursing experience which includes experience working with mental health clients.  Staff member is responsible for submitting proof of license renewal to the Human Resources office. Current Basic Cardiac Life Support Certificate.

Other Information:

Equipment: Standard nursing equipment, telephone; computer hardware and software as required.

 Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. campus, occasionally clients’ homes and/or nursing homes.

Work Hazards: Standard hazards associated with human service office environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of standard precautions required. Use of protective equipment recommended.

Work Schedule: Regular office hours, Monday through Friday; additional hours as needed to perform job requirements.  Regular attendance is required.