Staff Accountant II

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General Statement of Duties:

Prepares and maintains financial records to track the organizations assets, liabilities, revenue, and expenditure activities. Performs accounting duties in accordance with policies and procedures that include entering, posting, reconciling, and reporting functions. Position plays a key role in the financial close.  The position requires exceptional attention to detail, strong spreadsheet and financial software skills, the capacity for handling a high volume workflow that may involve competing demands, and the ability to adapt to new work procedures as well as maintaining confidentiality.  Collects, processes, and produces CSB payroll. The incumbent plans his/her own work to ensure date driven deliverables are met. This position closely coordinates work assignments and responsibilities with the Accounting Manager and is supervised by the Accounting Manager.  The position also works closely with the Human Resources Department.

This position is classified non-exempt under the provision of the Fair Labor Standards Act.

Distinguishing Features of Work:

The primary goals are to ensure the timely and accurate processing of data related to CSB payroll, accounts payable invoices, and weekly deposits. This position works with a wide range of CSB staff. This position is responsible for handling and coordinating highly confidential information on behalf of the CSB, its employees, and consumers. All requisite personnel-related reporting must be independently completed in full compliance with federal and state laws and regulations.

Major Essential Functions:

  • Processes and produces accurate bi-weekly payrolls, including direct deposits file.
  • Prepare all state and federal payroll tax deposits for each payroll period.
  • Reviews and approves monthly VRS Snapshot payment, reconciles related payroll records, and submits for approval.
  • Prepares and reconciles monthly and semi-monthly VOYA payments and submits for approval
  • Prepares quarterly Form 941s, reconciles the related payroll reports, and provides them to the Accounting Manager and/or CFO for review and submission.
  • Prepares quarterly VA state tax and VEC Unemployment reports and reconciles related payroll records and submits for review.
  • Generates IRS W-2 forms and reconciles related reports and information for each tax year.
  • Provides orientation/training to new service provider staff on timesheet completion and other payroll related policies.
  • Monitors and maintains payroll email inbox and appropriately responds to requests and questions in a timely and professional manner.
  • Prepare all reports for the annual Worker’s Compensation Audit and assist the Accounting Manager and/or CFO with completion of the audit.
  • Provides payroll records as requested during the annual financial statement audit.
  • Maintains payroll reports and employee records in a manner that is easy to understand and locate in the event of questions.
  • Maintains a payroll manual, ensuring appropriate documentation is current, complete, tested, and can support continuity of payroll operations during emergencies or other special situations.
  • Coordinates, in conjunction with the Accounting Manager, the implementation of payroll-related upgrades or patches to the accounting system.
  • Maintains confidentiality of financial and payroll data within the agency, especially within the finance team.

Secondary Essential Functions:

  • Serves as the agency representative to all vendors.
  • Serves as resource/consultant to other Board staff regarding accounts payable policies and procedures.
  • New vendor set up: Determines which vendors are 1099, obtains W9’s, and runs sanctions.
  • Manages and tracks purchase orders throughout the various CSB locations
  • Matches and processes invoices against purchase orders, checks for completed documentation and duly authorized charges.
  • Maintains and monitors standing authorization for purchases and/or payments, including rent assistance, utilities, etc.
  • Completes credit applications
  • Prepares sales tax exemption (ST-12) forms.
  • Distributes/mails/sends files for accounts payables payments in a timely manner.
  • Maintains a working knowledge of Agency organizations and expense chart of accounts.
  • Reviews and reconcile all credit card statements including vendor specific and purchasing card accounts.
  • Processes client and third party payer refunds as requested by billing/reimbursement staff.
  • Maintains the filing of invoices, purchase orders, and other accounts payable records in an organized and user-friendly manner.
  • Prepares annual IRS forms, to include 1099 and 1096. Ensure all are mailed timely.
  • Performs fiscal year-end activities, including but not limited to closing PO’s, preparing year end audit schedules and providing supporting documentation.

 Other Essential Functions:

  • Assists the Accounting Manager/CFO in other Finance related activities, including but not limited to: bank reconciliations, account reconciliations, journal entries, month-end close, audit requests, third party billing.
  • Is responsible for other duties as assigned, consistent with established Board policy and procedures.
  • Perform special projects as time available.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Make effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.

Required Knowledge, Skills and Abilities:

  • Excellent knowledge of administrative procedures related to payroll, accounts payable, deposits, and accounting principles.
  • Excellent verbal and written communication skills.
  • Exceptional organizational and business management skills, with the ability to meet date-certain deadlines and manage routines with minimal supervision.
  • Liaison abilities, including excellent flexibility and knowledge of various administrative systems.
  • Ability to engage in appropriate independent actions and take appropriate initiative per agency policies, federal/state personnel law, and related regulations.
  • Training and technical assistance skills.
  • Knowledge of and ability to comply with strict confidentiality standards.
  • Ability to balance competing principles in data management.
  • Knowledge of general financial accounting and cost accounting.
  • Understanding of and the ability to adhere to generally accepted accounting principles (GAAP) and GASB reporting standards.
  • Proficiency in Microsoft Office Suite or similar software required. Knowledge of ERP software – preferred but not required.
  • Works independently but coordinate responsibilities and assignments with the work of others as needed; seeks and use supervision appropriately.

Minimum Educational Experience:

Bachelor’s degree in business related field required (Accounting or Finance); at least two years of related experience required OR any equivalent combination of experience or training which provides required knowledge, skills, and abilities.

 Other Information:

Equipment: PC and designated software, adding machine/calculator, copy machine, fax machine, printer, document scanner, and telephone system.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

 Work Location: 1253 North Main Street Campus, Harrisonburg, VA

 Work Hazards: Some hazard associated with repetitive motion necessary for data entry/typing; standard hazards associated with human services environment.

Work Schedule: Monday – Friday between 8am – 5pm; additional hours as needed to perform job requirements.  Regular attendance is required.  This position is required to take at least five consecutive days of leave each year.

 

Adult Mental Health Case Manager

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General Statement of Duties:

Provides community based services for individuals with serious mental illness, some of whom have co-occurring disorders or disabilities. An emphasis is on securing and coordinating services to meet multiple needs of clients, providing support to families, and working with the CSB Community Liaison to assist clients with transition from local and state hospitals to community services. The position is supervised by the Adult Mental Health Case Management Supervisor.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, and commitment to working with individuals whose needs may be challenging to meet.

Major Essential Functions:

  • Provides face-to-face in-home services including securing and monitoring other treatment services to adults with SMI who are referred by CSB intake staff, through the Supervisor or other agency referral sources.
  • Manages an assigned caseload of individuals with serious mental illness, some of whom have co-occurring disorders.
  • Assesses, secures, monitors, and coordinates multiple services according to client’s needs.
  • Provides supportive counseling to persons with serious mental illness, and their family members as appropriate.
  • Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;
  • Participates in pre-discharge planning for assigned caseload of clients in psychiatric hospital, and/or other facilities.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect. insures that staff protect carefully the confidentiality of clients.
  • Participates in team meetings.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
  • Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.
Required Knowledge, Skills and Abilities:
  •  Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness.
  • Skills in delivering services and crisis interventions.
  • Ability to work cooperatively and effectively with clients, co-workers, and service providers from the community.
  • Ability to make use of local community resources to meet client’s needs.
  • Knowledge of and adherence to basic ethics appropriate for helping professions.
  • Ability to write and document services concisely and effectively.
  • Demonstrated good judgment.
  • Good interpersonal skills.
  •  Basic computer literacy and word processing skills preferred.
Additional Requirement:
Possession of a current, valid driver’s license and acceptable driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelor’s degree required; additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance use setting preferred; candidates must have a combination of education and experience which provides the required knowledge, skills and abilities.
Other Information:
Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.
Work Hazards:  Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.
Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.
HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI

ACT Peer Recovery Specialist

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Major Essential Functions:

  • Assists in the development, implementation, and maintenance of ACT team services.
  • Collaborates with other members of ACT Team to provide comprehensive mental health and supportive services to clients.
  • Participates in daily ACT treatment team meetings to discuss client treatment goal and needs.
  • Models and coaches recovery behavior and skills for identified caseload of clients.
  • Supports clients in locating, and applying for, employment opportunities, educational programs, and housing as appropriate.
  • Provides goal directed interventions that provide skill development to individuals who have serious and persistent mental illness so that they can reside independently in their communities in the least restrictive environment. Interventions may include: helping consumers acquire basic skills in symptom management and adherence to psychiatric treatment plans; assisting consumers in developing medication adherence skills; helping consumers acquire basic functional skills and appropriate behavior related to the individual’s health and safety; helping consumers with individualized training in development and appropriate use of social skills and personal support system; and assisting consumers with skill development for improved personal hygiene, food preparation, and money management;
  • Performs assessments, determines client service needs, and develops treatment/service in coordination with ACT team.
  • Provides support to clients and families during times of crisis and assists in linking clients to appropriate crisis stabilization services.
  • Links clients to appropriate substance use disorder recovery services in the community as appropriate (i.e. AA, NA) and other natural supports.
  • Refers clients at risk for HIV infection, AIDS, TB, hepatitis, and STDs and other health concerns to appropriate agencies for testing and treatment.
  • Collaborates and liaisons with law enforcement officers, local hospitals, medical providers, and others in the planning, provision, and evaluation of these services.
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations.
  • Receives regular individual guidance and supervision from Peer Program Coordinator, as well as the ACT Supervisor.
  • Makes effective use of available technology, including, but not limited to, voice mail, e-mail, electronic medical record system, and other computer resources.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Maintains a current level of knowledge regarding substance use and mental health disorders and available resources.
  • Assures compliance with Agency policy, client rights, and confidentiality.
  • Performs other duties as assigned consistent with established operational policies and procedures of the Harrisonburg-Rockingham Community Services Board.

 

Required Knowledge, Skills, and Abilities:

  • Personal lived experience with mental illness and/or substance use disorder and treatment.
  • Demonstrated awareness of ethical boundaries and human rights guidelines as they pertain to treatment and community services.
  • Understanding of the recovery model as it pertains to mental illness and substance use symptoms and disorders.
  • General knowledge of various mental illness and substance use symptoms and disorders.
  • Principles of record keeping, and documentation as required.
  • Basic ethics appropriate to a helping relationship and understanding of confidentiality requirements.
  • General knowledge of community resources.
  • Skills in behavior management.
  • Skills in providing ongoing support as needed to promote ability to live independently and participate in the community.
  • Good interpersonal communication.
  • Demonstrated ability to communicate clearly and concisely (written and oral);
  • Shows good judgement.
  • Allows an individual with a disability to assume appropriate degree of responsibility for themselves.

Additional Requirements:

  • Possession of a current valid driver’s license and acceptable driving record.
  • Mandt Training
  • First Aid/CPR training
  • Medication Administration certification.
  • Favorable background check results.

Minimum Education and Experience:

Peer Certification or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Must become a Certified and Registered Peer Recovery Specialist within 9 months of start date. One year of experience with SMI/SUD population is preferred but at least some amount of experience required. High school diploma required; some college experience preferred but not necessary.

Other Information:

Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software.

Work Environment: Community settings (homes, workplaces, shelters, streets) with highly variable work environments. General office environment with normal lighting, temperature, air quality, ventilation and noise levels. Vehicle.

Work Location: 1241 North Main Street, Harrisonburg VA 22802; variety of community settings, mostly within Harrisonburg and Rockingham County.

Work Hazards: Hazards associated with working in variety of community situations, the characteristics of which may be difficult to predict. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program.  Full-time employees are required to work 40 Hours each week.  Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Assertive Community Treatment Supervisor

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General Statement of Duties:

To ensure the ongoing operation of Assertive Community Treatment (ACT) services, supporting individuals with serious and persistent mental illness in a recovery-oriented environment. The position provides clinical and administrative supervision for professional staff positions and ensures that services are in conformity with State Licensure and Medicaid regulations.  The incumbent in this position is responsible for the coordination, implementation, and maintenance of ACT services. This position oversees all operations for ACT, including coordination of coverage of direct services. As part of the operational duties of ACT, this position may require occasional evening/weekend or holiday duties as needed.

The position is supervised by the Director of Community Mental Health Services. Regularly scheduled supervision is both provided and received, as well as ongoing consultation and assistance necessary to accomplish the goals of ACT. Incumbents in this position should have demonstrated capabilities and initiative in serving individual clients and program design and implementation.  Job duties require the ability to act independently, make decisions, interpret policies and procedures, consult and collaborate with other staff members, maintain client and personnel confidentiality, and provide leadership in the delivery of services to clients of the Board.

Major Duties and Responsibilities:

  • Ensures ACT services follow all regulations as identified by DBHDS and DMAS. Establishes and maintains fidelity to the ACT model as identified in the Tool for the Measurement of Assertive Community Treatment (TMACT);
  • Provides consultation and oversight to the development of new programs utilizing the ACT model at HRCSB;
  • Represents HRCSB in all ACT related meetings with other agencies or state entities;
  • Provides direct supervision to ACT staff, including the provision of clinical and procedural guidance.  This includes the establishment and monitoring of performance objectives and performance appraisals;
  • In coordination with other agency staff, develops and maintains protocols or admission policies regarding the admission and referral of individuals requesting services from the agency. Will participate as a team member in screening and triaging services requests;
  • Monitors the provision of services, utilization, revenue and disbursements, and adherence to agency policy in consultation with Director;
  • Provides direct clinical services to clients with severe and persistent mental illness;
  • Oversees staff scheduling to ensure that sufficient resources are in place to meet program or department demands, including ACT Team and coordination with Crisis Services. This would include monitoring attendance and punctuality of program staff;
  • Conducts daily team meetings in accordance with regulations to include the effective communication of protocols and changes, agency expectations, staffing issues;
  • Participates in the recruitment and selection process of staff directly supervised by this position, including screening and interviewing of applicants and making hiring recommendations in consultation with Director;
  • Monitors clinical documentation to ensure quality documentation standards and to assign clinical follow-up as appropriate;
  • Implements continuity of care procedures and coordinates the provision of ongoing services in observance with applicable agency initiatives;
  • Participates in statewide ACT and CSB training conferences to maintain the most updated knowledge related to the ACT functions and agency/community services;
  • Assists in data collection and program research projects as necessary;
  • Maintains relationships with community partners including law enforcement and hospitals to ensure continuity of care for clients;
  • Collaborates closely with other agency staff for the purpose of services facilitation and developing efficient procedures for getting new clients into services;
  • Participates in regular meetings with agency personnel as indicated to coordinate cases, services, and outcomes as a means of enhancing the provision of services;
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures;
  • Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.
  • Conducts meetings for the purpose of coordinating services to individuals discharged from state psychiatric facilities to this community;
  • Establishes and maintains relationships with other community agencies, advocacy groups and service providers;
  • Maintains and assures that staff of the program maintain effective working relationships with coworkers and customers based on courtesy, compassion and respect; insures that staff protect carefully the confidentiality of clients;
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Performs other related duties as assigned that are consistent with the mission of the Harrisonburg-Rockingham Community Services Board;
  • Regular and reliable work attendance is required.

Required Knowledge, Skills and Abilities:

Considerable knowledge of adult and geriatric psychology in mental health and substance use disorder areas; of primary models for treatment of individuals having these problems; of appropriate methodologies for assessing psychopathology; and, of crisis intervention theory and techniques, and their application to individuals in crisis.  Working knowledge of community systems and resources; and, inter-agency collaborating.  Knowledge of or experience with ACT model of treatment. Supervision experience preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a masters degree in human services plus 3 years of experience in a mental health,  developmental disorders or substance use setting or a related human services field; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure or Licensed Eligible required.

Occupational Therapist—Infant and Toddler Connection (hourly, part-time)

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General Statement of Duties:

To provide direct client services through the Early Intervention program. Services are provided to infants and toddlers with developmental delays or disabilities and their families. The ITC Occupational Therapist works under the supervision of the Local System Manager. This position requires considerable independence and autonomy in day-to-day decision-making about service delivery; requires expertise in gross motor and fine motor development, special education, early childhood development, developmental delay, and/or intellectual disability; and ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team are essential.

This position is classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Evaluates and assesses infants and toddlers for gross/fine motor delays and sensory processing:

Evaluates and assesses infants and toddlers for adaptive equipment/assistive technology needs;

Provides direct occupational therapy services to ITC clients;

Participates in multidisciplinary assessments and team meetings for individual children;

Maintains effective relationships with co-workers, children, and families based on courtesy, compassion, and respect;

Participates in staff development activities as required;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, Part C requirements for early intervention services, confidentiality statutes, third party payor rules, professional code of ethics, etc.;

Exhibits excellent customer service, including promptly returning phone calls, use of Credible, voice mail, e-mail, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Meets agency standards for staff productivity;

Adjusts work hours to meet agency needs;

May provide clinical supervision to students or volunteers;

Performs other duties as assigned, consistent with established operational policies and procedures.

Required Knowledge, Skills, and Abilities

Excellent diagnostic and evaluative skills in the areas of infant and toddler gross motor and fine motor development and adaptive equipment needs; thorough knowledge of the principles of child development, developmental delay, and disabilities; good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing; ability to work effectively with persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their understanding of infant development; exhibits consistently good judgment and a high level of independence and initiative; ability to work effectively as a team member and with other community agencies; basic computer literacy and word processing skills required.

Additional Requirement

possession of a current, valid driver’s license and acceptable driving record.

 Minimum Education and Experience

Graduation from an accredited college or university with a Master’s degree in Occupational Therapy and current licensure to practice Occupational Therapy in Virginia.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.  Experience with infants and toddlers is very desirable.

Other Information:

Equipment:  Telephone, vehicle, PC, word processing program

Work Environment:  Facilities, community settings, and individuals’ homes.

Work Hazards:  Standard hazards associated with general day-to-day community activities.

Work Schedule:  Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.  Regular attendance is required.

 

Emergency Services Clinician

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Major Essential Functions:

  • Provides crisis intervention to individuals experiencing emotional distress either by phone or face-to-face.
  • Effectively prioritizes crisis situations and triages as necessary.
  • Effectively deals with adults and juveniles in crisis who are MH, SA, ID, or dually diagnosed.
  • Effectively deals with suicidal clients.
  • Provides clinical contact for individuals requesting CSB services, either by phone or face-to-face.
  • Accurately assesses individuals to determine appropriate service area to receive referral.
  • Follows current scheduling format for each program area.
  • Provides immediate crisis intervention if appropriate prior to scheduling.
  • Provides prompt responses for requests for services, information, referral, and Involvement in all areas of the civil commitment process.
  • Provides accurate consultation regarding the petitioning process, ECOs, and TDOs.
  • Functions as the “qualified evaluator” in assessing juveniles and adults to determine dangerousness.
  • Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations.
  • Maintains up-to-date knowledge of the Statutes of Virginia.
  • Actively explores and utilizes the least restrictive alternative for individuals.
  • Fulfills agency requirement for documentation.
  • Follows agency procedures for accurate record keeping.
  • Follows agency procedures for accurate emergency services record keeping. Participates in training and supervision as required by the Senior Manager of Emergency Services.
  • Attends in-service training and supervision pertinent to Emergency Services.
  • Attends regular meetings with Senior Manager of Emergency Services; provided either in-person, via telephone or virtually.
  • Assumes responsibility for scheduling alternative meeting time if regular meeting is missed for any reason.
  • Ability to function as a team member.
  • Works effectively with team members to provide adequate coverage of department responsibilities during scheduled shift.
  • Works effectively with other ES staff (daytime and/or after hours) to provide accurate information.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Completes other duties as assigned, consistent with established CSB policies and procedures.
  • Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. The ability to work as a member of a team is essential. Basic computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor or Master’s Degree in Human Services preferred, or a related specialty, plus two years of experience in a mental health, intellectual disability, or substance use setting.  Will consider any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Licensed or license eligible preferred.  Will consider QMHP with appropriate and related experience.

Other Information:

Equipment:  Telephone, copy machine, vehicle,

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location:  1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards:  Standard hazards associated with rehabilitation programs.

Work Schedule:  Several shift schedules available. Shifts will vary.  Regular attendance is    expected.  Schedule is subject to the needs of the program.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Other Requirements:

Valid Driver’s License with an acceptable driving record.

Employment is contingent upon passing a background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Developmental Disabilities Case Manager

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Major Essential Functions:

  • Conducts or coordinates assessment to determine eligibility for ID/DD Case Management.
  • Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others.
  • Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system.
  • Assists individual clients directly for the purpose of locating, developing or obtaining needed services and resources. This may include crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance.
  • Coordinates services with other agencies and providers involved with the individual.
  • Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family.
  • Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amending consumer service plans; As applicable, monitor service delivery in accordance with Enhanced Case Management guidelines.
  • Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination. For Medicaid clients, maintains records in compliance with State Plan Option (SPO) or Waiver regulations and guidelines.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy.
  • Performs other duties as assigned consistent with established operational policies and procedures.

 

Required Knowledge, Skills and Abilities:

  • Knowledge of intellectual disability, its causes and current forms of service provision, assessment procedures, including person-centered approaches, client rights, local service delivery systems, principles of record-keeping and documentation, consumer service planning processes and formats, basic ethics appropriate to a helping relationship.
  • Skills in working with clients, families, and other service providers.
  • Identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs.
  • Ability to form helping relationships with clients and families.
  • Communicate effectively orally and in writing.
  • Be assertive in assisting clients.
  • Work independently and benefit from supervision.
  • Basic computer literacy and word processing skills preferred.

 

Additional Requirement:

  • Possession of a current, valid driver’s license and good driving record.
  • Ability to pass a background check.
  • E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

 

Other Information:

Equipment:  Telephone, copy machine, vehicle, PC.

 

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

 

Work Location:  1241 N. Main St., Harrisonburg; individuals’ homes, individuals’ workplaces, other human services agencies, facilities, and/or community settings.

 

Work Hazards:  Minimal hazards associated with rehabilitation programs.

 

Work Schedule:  Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.

 

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.