Assertive Community Treatment Supervisor

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General Statement of Duties:

To ensure the ongoing operation of Assertive Community Treatment (ACT) services, supporting individuals with serious and persistent mental illness in a recovery-oriented environment. The position provides clinical and administrative supervision for professional staff positions and ensures that services are in conformity with State Licensure and Medicaid regulations.  The incumbent in this position is responsible for the coordination, implementation, and maintenance of ACT services. This position oversees all operations for ACT, including coordination of coverage of direct services. As part of the operational duties of ACT, this position may require occasional evening/weekend or holiday duties as needed.

The position is supervised by the Director of Community Mental Health Services. Regularly scheduled supervision is both provided and received, as well as ongoing consultation and assistance necessary to accomplish the goals of ACT. Incumbents in this position should have demonstrated capabilities and initiative in serving individual clients and program design and implementation.  Job duties require the ability to act independently, make decisions, interpret policies and procedures, consult and collaborate with other staff members, maintain client and personnel confidentiality, and provide leadership in the delivery of services to clients of the Board.

Major Duties and Responsibilities:

  • Ensures ACT services follow all regulations as identified by DBHDS and DMAS. Establishes and maintains fidelity to the ACT model as identified in the Tool for the Measurement of Assertive Community Treatment (TMACT);
  • Provides consultation and oversight to the development of new programs utilizing the ACT model at HRCSB;
  • Represents HRCSB in all ACT related meetings with other agencies or state entities;
  • Provides direct supervision to ACT staff, including the provision of clinical and procedural guidance.  This includes the establishment and monitoring of performance objectives and performance appraisals;
  • In coordination with other agency staff, develops and maintains protocols or admission policies regarding the admission and referral of individuals requesting services from the agency. Will participate as a team member in screening and triaging services requests;
  • Monitors the provision of services, utilization, revenue and disbursements, and adherence to agency policy in consultation with Director;
  • Provides direct clinical services to clients with severe and persistent mental illness;
  • Oversees staff scheduling to ensure that sufficient resources are in place to meet program or department demands, including ACT Team and coordination with Crisis Services. This would include monitoring attendance and punctuality of program staff;
  • Conducts daily team meetings in accordance with regulations to include the effective communication of protocols and changes, agency expectations, staffing issues;
  • Participates in the recruitment and selection process of staff directly supervised by this position, including screening and interviewing of applicants and making hiring recommendations in consultation with Director;
  • Monitors clinical documentation to ensure quality documentation standards and to assign clinical follow-up as appropriate;
  • Implements continuity of care procedures and coordinates the provision of ongoing services in observance with applicable agency initiatives;
  • Participates in statewide ACT and CSB training conferences to maintain the most updated knowledge related to the ACT functions and agency/community services;
  • Assists in data collection and program research projects as necessary;
  • Maintains relationships with community partners including law enforcement and hospitals to ensure continuity of care for clients;
  • Collaborates closely with other agency staff for the purpose of services facilitation and developing efficient procedures for getting new clients into services;
  • Participates in regular meetings with agency personnel as indicated to coordinate cases, services, and outcomes as a means of enhancing the provision of services;
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures;
  • Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.
  • Conducts meetings for the purpose of coordinating services to individuals discharged from state psychiatric facilities to this community;
  • Establishes and maintains relationships with other community agencies, advocacy groups and service providers;
  • Maintains and assures that staff of the program maintain effective working relationships with coworkers and customers based on courtesy, compassion and respect; insures that staff protect carefully the confidentiality of clients;
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Performs other related duties as assigned that are consistent with the mission of the Harrisonburg-Rockingham Community Services Board;
  • Regular and reliable work attendance is required.

Required Knowledge, Skills and Abilities:

Considerable knowledge of adult and geriatric psychology in mental health and substance use disorder areas; of primary models for treatment of individuals having these problems; of appropriate methodologies for assessing psychopathology; and, of crisis intervention theory and techniques, and their application to individuals in crisis.  Working knowledge of community systems and resources; and, inter-agency collaborating.  Knowledge of or experience with ACT model of treatment. Supervision experience preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a masters degree in human services plus 3 years of experience in a mental health,  developmental disorders or substance abuse setting or a related human services field; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure or Licensed Eligible required.

Occupational Therapist—Infant and Toddler Connection (hourly, part-time)

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General Statement of Duties:

To provide direct client services through the Early Intervention program. Services are provided to infants and toddlers with developmental delays or disabilities and their families. The ITC Occupational Therapist works under the supervision of the Local System Manager. This position requires considerable independence and autonomy in day-to-day decision-making about service delivery; requires expertise in gross motor and fine motor development, special education, early childhood development, developmental delay, and/or intellectual disability; and ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team are essential.

This position is classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Evaluates and assesses infants and toddlers for gross/fine motor delays and sensory processing:

Evaluates and assesses infants and toddlers for adaptive equipment/assistive technology needs;

Provides direct occupational therapy services to ITC clients;

Participates in multidisciplinary assessments and team meetings for individual children;

Maintains effective relationships with co-workers, children, and families based on courtesy, compassion, and respect;

Participates in staff development activities as required;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, Part C requirements for early intervention services, confidentiality statutes, third party payor rules, professional code of ethics, etc.;

Exhibits excellent customer service, including promptly returning phone calls, use of Credible, voice mail, e-mail, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Meets agency standards for staff productivity;

Adjusts work hours to meet agency needs;

May provide clinical supervision to students or volunteers;

Performs other duties as assigned, consistent with established operational policies and procedures.

Required Knowledge, Skills, and Abilities

Excellent diagnostic and evaluative skills in the areas of infant and toddler gross motor and fine motor development and adaptive equipment needs; thorough knowledge of the principles of child development, developmental delay, and disabilities; good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing; ability to work effectively with persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their understanding of infant development; exhibits consistently good judgment and a high level of independence and initiative; ability to work effectively as a team member and with other community agencies; basic computer literacy and word processing skills required.

Additional Requirement

possession of a current, valid driver’s license and acceptable driving record.

 Minimum Education and Experience

Graduation from an accredited college or university with a Master’s degree in Occupational Therapy and current licensure to practice Occupational Therapy in Virginia.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.  Experience with infants and toddlers is very desirable.

Other Information:

Equipment:  Telephone, vehicle, PC, word processing program

Work Environment:  Facilities, community settings, and individuals’ homes.

Work Hazards:  Standard hazards associated with general day-to-day community activities.

Work Schedule:  Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.  Regular attendance is required.

 

Accounting Manager

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General Statement of Duties:

Provides leadership and oversight to agency’s accounting, accounts payable, representative payee, and payroll staff and processes. Prepares and maintains financial records to track the organization’s assets, liabilities, and revenue activities. Performs accounting duties in accordance with policies and procedures that include collecting, processing, entering, posting, verifying, reconciling, and reporting functions. Overseas and provides direction to the accounts payable processes, representative payee, and payroll processes. Will serve as back up as needed for duties completed by team members. The position requires the ability to effectively communicate with others, manage a variety of tasks and be able to help team members meet deadlines in a timely manner.  In addition, the position requires exceptional attention to detail, strong spreadsheet and financial software skills, the capacity for handling a high-volume workflow that may involve competing demands, and the ability to adapt to new work procedures as well as maintaining confidentiality. This position reports to the Chief Financial Officer.

This position is classified as Exempt under the provision of the Fair Labor Standards Act.

 

Major Essential Functions:

  • Provides leadership and oversight to the accounting, accounts payable, representative payee, payroll processes and staff. Directly supervises accounting, accounts payable, representative payee, and payroll staff; directs day-to-day functions related to accounting, accounts payable, representative payee and payroll.
  • In collaboration with CFO, we make recommendations for hire for accounting, accounts payable, representative payee and payroll staff.
  • Provides oversight and staff supervision for activities associated with general ledger, accounts payable, payroll and internal controls.
  • In consultation with CFO, interprets, implements and assesses staff compliance with related Board policies and procedures. Designs, develops, coordinates, and maintains implementation of new and/or modified accounting/recording policies and procedures.
    • Provides support to Staff Accountant in preparing journal entries for month-end closing as assigned based on the closing schedule and performs duty in the absence of Staff Accountants.
    • Oversee the process of reconciliation of AR Activity in Credible to the general ledger in ERP software completed by Staff Accountant. Revenue export from Credible to posting in Munis. Perform duties in the absence of Staff Accountants.
    • In collaboration with Staff Accountants, maintain schedules and supporting documentation for all asset and liability accounts. Other team members provide aging reports for AR and AP, payroll liabilities, and other process areas. All general ledger reconciliations are reviewed by CFO during closing.
  • Monitors and, as needed, prepare reimbursement requests for services provided under grant reimbursement status.
  • Supervises payroll process and coordinates payroll direct deposit. Reviews payroll maintenance entries and adjustments. Reviews preliminary payroll register and oversees necessary adjustments. Reconciles and prepares quarterly federal payroll taxes filing and required year-end filings.
  • Oversee and supports Staff Accountants in reconciling remittance spreadsheets and adjustments entries for health and dental insurance plans, VRS, disability insurance, COBRA premiums, etc. Reconciles balance sheet accounts.
  • Serves as primary backup to the Staff Accountants and can complete payroll independently.
  • Liaison between Human Resources and Staff Accountants for Munis system issues and payroll discrepancies.
  • Is a key member in orientation and training for payroll position and general ledger activities.
    • In coordination with the Staff Accountants, is responsible for coordinating and/or completing monthly checklist of items for CFO’s review and sign off.
  • Maintains confidentiality of financial and payroll data within the agency and especially within the finance team.
    • Understanding of ERP system, reporting and aids other team members as needed.
    • Works with team members to timely follow up and resolution of account discrepancies or issues identified as it relates to general ledger, cash accounts, payments, or payroll.
  • Reviews transactions are coded to the correct GL account (object) and department (Org), and/or program.
  • Manages the appropriate timing of payments to vendors, employees, clients and various payroll withholdings.
  • Maintains various checking accounts and oversees preparation of payments in accordance with policy. Make bank deposits and/or logging in mail receipts as needed.
  • Review invoice items to be paid and reconcile to checks prepared.
  • Oversee the reporting deadlines for tax filings are met including preparation of W-2’s.
  • Provides ad-hoc reporting at the request of CFO and/or Leadership Team.
  • Maintains and supports internal controls for all financials as identified.
  • Completes time sensitive tasks in the CFO’s absence.
  • Serves as the primary backup for Staff Accountants, and representative payee staff.
  • Assists with annual audit preparation as needed.
  • Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.
  • Is responsible for other duties as assigned, consistent with established Board policy and procedures.

 

Required Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Knowledge of general financial accounting and cost accounting.
  • Understanding of and the ability to adhere to generally accepted accounting principles (GAAP).
  • Proficient with Microsoft Office Suite or similar software, and ERP software-Dynamics preferred, but not required.
  • Works independently, but coordinate responsibilities and assignments with the work of others as needed; seeks and use supervision appropriately
  • Makes decisions and initiate action based on established policies and procedures.

 

Minimum Educational Experience:

Bachelor’s degree in business related field required (Accounting, Finance, Economics, etc); at least three years of related experience required, preferable if candidate has supervisory experience OR any equivalent combination of experience or training which provides required knowledge, skills, and abilities.

 

Other Information:

Equipment: PC and designated software, adding machine/calculator, copy machine, fax machine, printer, document scanner, and telephone system.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location: 1241 North Main Street Campus, Harrisonburg, VA

Work Hazards: Some hazard associated with repetitive motion necessary for data

entry/typing; standard hazards associated with human services environment.

Work Schedule: Monday – Friday between 8am – 5pm; additional hours as needed to perform job requirements.  Regular attendance is required.  This position is required to take at least five consecutive days of leave each year.

HIPAA Access Level 3:  Read-only access to protected health information (PHI), limited to minimum necessary, and full read/write access to demographic and financial information, limited to the minimum necessary, for all clients as part of staff provision of support services in agency health care operations.  Staff at Level 3 are allowed to seek out client PHI as necessary to perform assigned duties, but are expected to exercise due precautions to avoid exposure to PHI which is not necessary to perform these assigned duties.  Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

CSU Nurse

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Start a career today helping individuals and families of our community be successful on their road to recovery. The Harrisonburg Rockingham Community Services Board is hiring:

Crisis Stabilization Unit Nurse (LPN or RN)

Be a part of the dynamic, interdisciplinary team teaching and supporting individuals experiencing psychiatric crisis. HRCSB is seeking full-time nursing staff who are proficient in the field, yet sensitive to the challenges individuals face when dealing with a psychiatric crisis. Arbor House is a short-term, 7-bed crisis stabilization program working with folks to avoid psychiatric hospitalization, or stepping down from hospital setting before returning home. Duties include standard nursing practices, as well as working with team of mental health professionals to ensure high quality care to those experiencing a psychiatric crisis. This position provides opportunities for engaging on an individual level, facilitating teaching moments, and life skill development outside of general nursing duties. Candidates must be registered and in good standing with the Virginia Board of Health Professions as a Licensed Practical Nurse or as a Registered Nurse.

Please visit our website for position details. Qualified
applicants can obtain an application by visiting our
website at www.hrcsb.org.

Fill out an online application or email completed applications to: recruitment@hrcsb.org
Equal Opportunity Employer and Drug-Free Workplace

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Munis (ERP) Administrator

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General Statement of Duties:

Incumbent is the administrator and subject matter expert of the Munis Enterprise Resource Planning (ERP) system. The primary responsibility of this position is the development and support of the Munis Human Resource/Financial Information System in addition to other systems utilized for HR/Financial data and communications. Incumbent serves as the technical point-of-contact for functional areas and assists subject matter experts with ensuring data integrity, system operation and changes, report writing and analyzing work flows for process improvement opportunities. Position will work with directors, IT Department, functional team members, and end users to understand system function, improve processes and leverage the return on technological capabilities to meet current and future business needs. The Munis (ERP) Administrator maintains an overall understanding of system architecture and a systems orientation for the department.  The agency’s system is a vendor-supported system, and the Munis (ERP) Administrator serves as the primary point of contact with the vendor.

The incumbent reports to the Administrative Services Director and receives general supervision.  The incumbent is expected to demonstrate initiative and exercise sound judgement, referring final recommendations for system changes to supervisor and other relevant stakeholders for approval.  Responsibilities will include determining system architecture and permissions, developing written procedures, prioritization of multiple work duties and providing support and guidance to end users. Work includes ad hoc problem solving and input to processes to increase system efficiency.  In carrying out position duties, he/she performs in accordance with applicable professional ethics and established policies, especially as regards confidentiality of employee and/or financial data and customer satisfaction and good time management skills.

Persons in this position are classified Exempt under the Fair Labor Standards Act.

Distinguishing Features of Work:

  • The primary goal of the position is to be the subject matter expert and primary administrator of the Munis ERP system. This will include coordinating accounts and permissions, updates and workflows, and any other changes needed by Financial, Human Resource or agency management. It is a service-oriented position, providing access and assistance, or reports and solutions, as needed. The incumbent has knowledge both of Munis system functionality but also of agency Finance, HR and related functions, including its related programs Employee Access and Time and Attendance.

MAJOR DUTIES:

  • Maintains working knowledge of HRIS/Financial architecture and capabilities and works to enhance the understanding of capabilities with stakeholders.
  • Understands HR and Fiscal functional processes and leverages the system to support and promote process efficiency and quality of HR, payroll, general ledger and other inter-related functions and solve operational needs.  This involves independently identifying and analyzing issues and opportunities, applying knowledge of system design to consider constraints and impacts/consequences, testing possible resolutions, and developing process/customer service recommendations.
  • Provides end user support with focus on customer service and, provides basic training in system, as needed.
  • Partners with supervisor, Executive Director, Finance, HR and IT Managers to design and implement solutions.
  • Develops technical solutions for new mandated reporting to ensure agency compliance.
  • Provides production support for the system including, but not limited to, researching and resolving problems, troubleshooting unexpected results or process flaws.
  • Performs system maintenance in collaboration with the IT department to include the review, testing and implementation of system upgrades or patches. Collaborates with IT, vendor and/or functional staff to coordinate application of upgrade or fix.
  • Works with HR staff and/or Payroll/Accounting to maintain system tables and master level set ups.
  • Serves as report lead: maintains familiarity with reports existing in the software package, develops and tests reports as needed to support functional needs.
  • Prepares reports as requested and required for agency management and for Financial and HR operations.
  • Generates standardized and ad hoc reports and queries as requested

 

Required Knowledge, Skills and Abilities:

Familiarity with application administration; experience with HRIS/Financial systems or Tyler/Munis ERP preferred. Experience in Data Base Administration necessary. Familiarity of financial operations and workflows and/or familiarity with HR functions preferred. Ability to become subject matter expert on the agency HRIS/Finance system, and administer same, including technical aptitude, good interpersonal skills, and independent work.  Must be able to adapt new technologies, prioritize work and meet deadlines. Ability to produce clear user documents and provide user support in a collegial manner. Develops Munis (ERP) system to agency changes in goals, objectives and structure; provides solution-oriented assistance while maintaining appropriate system integrity.

Minimum Education and Experience:

Graduation from an accredited college or university with a degree in Public Administration, Accounting, Computer Science or a related area; Possess finance, human resource or administrative background plus some technical knowledge with computer systems, preferably finance or HR systems. Experience working with healthcare or, at least two years equivalent combination of experience and training that provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copy machine, PC and/or other designated computer hardware, designated software, adding machine.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location: 1241 North Main Street Office, Harrisonburg, Va.

Work Hazards: Minimal hazard associated with human services environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements. Regular and reliable attendance required.

Adult Mental Health Case Manager

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General Statement of Duties:

Provides community based services for individuals with serious mental illness, some of whom have co-occurring disorders or disabilities. An emphasis is on securing and coordinating services to meet multiple needs of clients, providing support to families, and working with the CSB Community Liaison to assist clients with transition from local and state hospitals to community services. The position is supervised by the Adult Mental Health Case Management Supervisor.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, and commitment to working with individuals whose needs may be challenging to meet.

Major Essential Functions:

  • Provides face-to-face in-home services including securing and monitoring other treatment services to adults with SMI who are referred by CSB intake staff, through the Supervisor or other agency referral sources.
  • Manages an assigned caseload of individuals with serious mental illness, some of whom have co-occurring disorders.
  • Assesses, secures, monitors, and coordinates multiple services according to client’s needs.
  • Provides supportive counseling to persons with serious mental illness, and their family members as appropriate.
  • Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;
  • Participates in pre-discharge planning for assigned caseload of clients in psychiatric hospital, and/or other facilities.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect. insures that staff protect carefully the confidentiality of clients.
  • Participates in team meetings.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
  • Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.
Required Knowledge, Skills and Abilities:
  •  Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness.
  • Skills in delivering services and crisis interventions.
  • Ability to work cooperatively and effectively with clients, co-workers, and service providers from the community.
  • Ability to make use of local community resources to meet client’s needs.
  • Knowledge of and adherence to basic ethics appropriate for helping professions.
  • Ability to write and document services concisely and effectively.
  • Demonstrated good judgment.
  • Good interpersonal skills.
  •  Basic computer literacy and word processing skills preferred.
Additional Requirement:
Possession of a current, valid driver’s license and acceptable driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelor’s degree required; additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance abuse setting preferred; candidates must have a combination of education and experience which provides the required knowledge, skills and abilities.
Other Information:
Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.
Work Hazards:  Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.
Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.
HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI

Community Outreach/Intake Specialist

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Full time, salaried position to serve as the primary intake person for Intellectual and Developmental Disability services. Activities include meeting with individuals and families to complete functional assessments, adding individuals to the statewide Developmental Disability Waiting list, planning and/or attending community outreach events, and supporting the ID/DD program’s management of the DD Waiver slot allocation process. Candidates need the ability to track and organize numerous concurrent requests for services, an ability to clearly communicate and explain complex systems and procedures, and a willingness to speak to community groups in various public settings. Requires knowledge of developmental disabilities and documentation procedures; and a working knowledge of client rights and local service systems.
Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level he possesses the knowledge, skills, and abilities indicated above.

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Residential Relief Staff – Hourly

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General Statement of Duties:

Residential Relief Staff provide direct client services to the residents of Community Services Board operated residential services. Residents are individuals with serious mental illness who are residing in supervised residential setting. Residential Relief Staff work assigned hours in order to ensure staffing coverage to meet the needs of the residents.

Services include training and support in daily living skills, household management skills, supportive and/or educational counseling, client goal-setting and progress evaluation, activities to promote community integration, on-site support and emergency intervention. The Residential Site Coordinator supervises the work of the Residential Relief Staff. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

Persons in this class are classified as non-exempt under the Fair Standards Labor Act.

Major Essential Functions:

Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.

Works assigned hours and/or stays overnight to provide oversight for residents, including some scheduled hours when other agencies are closed.

Provides supervision and guidance to residents, helping establish and maintain daily living routines.

Provides direct training and support to residents based on their needs and interests in order to maintain or improve their community living skills.

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.

Provides supportive and/or educational counseling, in keeping with each resident’s individual services plan.

Provides crisis intervention as needed, accessing emergency services as appropriate.

Plans and conducts activities with residents to promote community integration.

Summarizes clients’ activities and makes written reports.

Handles any physical plant emergencies.

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.

is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself/herself; show good judgment and ability to communicate effectively, both verbally and in writing.

Additional Requirement:

Possession of a valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty; OR graduation from an accredited college or university with a bachelor’s degree in another field with a minimum of 16 credit hours in a human services or related specialty.

Qualifications

Employment contingent upon qualifying for QMHP or QMHP-T within three months of start date.

Other Information:

Equipment: Telephone, vehicle, breathalyzer

Work Environment: CSB operated residential settings, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: CSB operated residential settings; community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment.  Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on the house premises.

Work Schedule: Hours are scheduled to provide support to residents based on their needs and include evening and weekend responsibilities. Flexibility is required in order to meet and respond to residents’ needs. Regular and reliable attendance is required.

Senior Emergency Services Manager

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General Statement of Duties:

To plan, implement, and supervise the day-to-day delivery of Emergency Services for the Harrisonburg-Rockingham Community Services Board. Under the supervision of the Director of Crisis Services the Senior Emergency Services Manager is responsible for the supervision of the CSB’s Emergency Services programs that provide 24/7 mental health and substance abuse emergency services including the Crisis Intervention Team Assessment Center (CITAC), oversees the coordination of Local Inpatient Purchase of Services (LIPOS) and Mandatory Outpatient Treatment (MOT). The Senior Emergency Services Manager acts as a community liaison with our local hospital and law enforcement. The position requires the highest level of confidentiality, strong diagnostic and assessment skills, outstanding skills in problem solving and conflict resolution, and the ability to work effectively with other CSB service supervisors/coordinators and community providers in planning and implementing the emergency services system.

Persons in the position are classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Assures the immediate and effective 24-hour delivery of emergency/crisis intervention services to all those requesting or requiring such services, by overseeing the scheduling and supervision of staff to provide that service;

Ensures coverage of clinical consultation 24/7 to Emergency services clinicians and appropriate back up is available as needed.

Ensures that each Certified Preadmission Screening Clinician has a minimum of 5% of the cases where an emergency evaluation was conducted is reviewed annually.

Oversees and coordinates the use of Local Inpatient Purchase of Services (LIPOS) funds.

Provides oversight to the Mandatory Outpatient Treatment (MOT) process.

Maintains and informs staff of up to date information and procedures related to initiatives and guidelines from DBHDS.

Collaborates with Coordinator of Crisis Services to ensure least restrictive interventions in the delivery of all services.

Maintains current expertise regarding legal and clinical issues related to commitment, pre-screening, and involuntary certification, and imparts that knowledge with other CSB staff who provide emergency services;

Meets, as needed, with other CSB coordinators/supervisors and Directors to plan for the effective utilization of staff in Emergency Services;

Provides training in emergency intervention/pre-screening-crisis intervention as needed;

Ensures appropriate training and clinical consultation to both day and after-hours staff as needed/indicated;

Assures that the quality of clinical services is maintained through individual and group supervision;

Provides data as required for performance contract, reimbursement, APR, and program planning/evaluation purposes, by assuring the validity of Emergency Services data;

Provides up to date data reports and quarterly narratives for DBHDS Program Manager;

Assures maintenance of records/documentation for Emergency Services (including ES After Hours paperwork) to be in compliance with Board policy and standard procedures;

Maintains and assures that staff uphold effective relationships with co-workers and customers based on

courtesy, compassion, and respect;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Develop and revise program policies and procedures as indicated;

Is responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles and techniques of emergency intervention, pre-screening, and legal issues related to the commitment process; advanced skills in delivering emergency services and in crisis management; advanced knowledge and skills in administering intake/diagnostic mental health and substance abuse services to adults; thorough knowledge of the principles and methods of administration and supervision; advanced skills in providing administrative and clinical supervision; ability to plan, organize, develop, implement and evaluate a program of direct client services; excellent diagnostic and evaluative skills; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to work cooperatively and effectively with others; ability to speak and write concisely and effectively; demonstrated good judgment and conflict resolution skills; computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in Human Services plus four years experience in a mental health, developmental disabilities, or substance use setting, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Two years of supervision and emergency intervention experience are required. Professional licensure and Virginia Prescreen Certification required.  Staff member is responsible for submitting proof of license and certification renewal to the Human Resources office.

Other Information:

Work Equipment: Telephone, PC, word processing software, TDD.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. Work requires regular travel to hospitals, jails, etc.

Work Hazards: Standard hazards associated with a mental health treatment environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements.  Supervision of 24/7 services will require after hours contacts. Regular attendance is required.

Emergency Services Clinician

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Major Essential Functions:

  • Provides crisis intervention to individuals experiencing emotional distress either by phone or face-to-face.
  • Effectively prioritizes crisis situations and triages as necessary.
  • Effectively deals with adults and juveniles in crisis who are MH, SA, ID, or dually diagnosed.
  • Effectively deals with suicidal clients.
  • Provides clinical contact for individuals requesting CSB services, either by phone or face-to-face.
  • Accurately assesses individuals to determine appropriate service area to receive referral.
  • Follows current scheduling format for each program area.
  • Provides immediate crisis intervention if appropriate prior to scheduling.
  • Provides prompt responses for requests for services, information, referral, and Involvement in all areas of the civil commitment process.
  • Provides accurate consultation regarding the petitioning process, ECOs, and TDOs.
  • Functions as the “qualified evaluator” in assessing juveniles and adults to determine dangerousness.
  • Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations.
  • Maintains up-to-date knowledge of the Statutes of Virginia.
  • Actively explores and utilizes the least restrictive alternative for individuals.
  • Fulfills agency requirement for documentation.
  • Follows agency procedures for accurate record keeping.
  • Follows agency procedures for accurate emergency services record keeping. Participates in training and supervision as required by the Senior Manager of Emergency Services.
  • Attends in-service training and supervision pertinent to Emergency Services.
  • Attends regular meetings with Senior Manager of Emergency Services; provided either in-person, via telephone or virtually.
  • Assumes responsibility for scheduling alternative meeting time if regular meeting is missed for any reason.
  • Ability to function as a team member.
  • Works effectively with team members to provide adequate coverage of department responsibilities during scheduled shift.
  • Works effectively with other ES staff (daytime and/or after hours) to provide accurate information.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Completes other duties as assigned, consistent with established CSB policies and procedures.
  • Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. The ability to work as a member of a team is essential. Basic computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor or Master’s Degree in Human Services preferred, or a related specialty, plus two years of experience in a mental health, intellectual disability, or substance abuse setting.  Will consider any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Licensed or license eligible preferred.  Will consider QMHP with appropriate and related experience.

Other Information:

Equipment:  Telephone, copy machine, vehicle,

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location:  1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards:  Standard hazards associated with rehabilitation programs.

Work Schedule:  Several shift schedules available. Shifts will vary.  Regular attendance is    expected.  Schedule is subject to the needs of the program.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Other Requirements:

Valid Driver’s License with an acceptable driving record.

Employment is contingent upon passing a background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.