Switchboard Operator/Receptionist

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General Statement of Duties:

Performs a variety of moderately complex receptionist and clerical tasks.  This position is directly responsible to the Clerical Services Manager.  The person in this position must exercise discretion and independent judgment in comprehending, responding to and coordinating compliance with complex administrative, technical, and regulatory requirements. The position requires excellent telephone and interpersonal skills.  The person in this position maintains a highly visible role in processing incoming telephone calls and handles a variety of clerical duties in support of agency Administrative and Clinical staff, requiring the making of responsible decisions in accordance with established policies.  Considerable judgment and appropriate actions in dealing with staff and clients and the general public is required, including monitoring for suspicious or inappropriate behavior and taking appropriate action.  Must be able to work independently and maintain a high level of confidentiality.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

Job duties will evolve and may change based on agency demands.

Primary switchboard operator;

Provides excellent customer service to clients, staff, and visitors; displays a positive attitude and projects a welcoming, professional image;

Provides clerical support for administrative staff;

Assists with receptionist duties  – greeting clients, general public and telephone callers, directing them to proper person or area, and generally manages front  desk  checking in and traffic flow at any of the reception desks as needed;

Performs data entry functions;

Assists in a wide range of general duties, e.g. copying, mail processing, etc.;

Assists with scheduling appointments in electronic health record for Medical providers and Clinical staff;

Maintains effective relationships with co-workers and clients based on courtesy,  compassion and respect;

Makes effective use of available technology, including computers, e-mail, and voicemail in order to enhance customer service;

Performs other duties and special projects as assigned, consistent with established policies and procedures.

 Required Knowledge, Skills, and Abilities:

Exceptional customer service skills; ability to operate multiline telephone system; excellent keyboarding and data entry skills with high degree of accuracy; proficiency in working with an electronic health record, including appointment scheduling; demonstrated ability to communicate effectively with customers, both in person and on the telephone, and interact positively with staff, clients, and general public; thorough knowledge of office procedures and equipment, business arithmetic and English; ability to understand and follow complex oral and written instructions; excellent communication and interpersonal skills; ability to work as a team member, within the department and within the agency; ability to use good judgment, exercise tact, and be courteous under sometimes difficult conditions; dependability; flexibility;  attention to detail and pro-active identification of potential risk; good organizational skills; ability to handle multiple priorities; ability to work independently; ability to make decisions and initiate action based on established policies and procedures; ability to maintain confidentiality; knowledge of confidentiality standards and laws; ability to seek and use supervision appropriately.  General knowledge of the behavioral health field and professional terminology is desired.

Additional Requirement:

Mandt training

Minimum Education and Experience:

Completion of high school, preferably supplemented by college or business school courses; plus two years of progressively responsible experience in administrative/clerical support work, including multi-line phone systems; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Other Information:

Equipment:  Multi-line telephone system, PC, designated software, calculator,     copy machine, fax machine, printer, postage meter, and document scanner.

 

Work Environment: General office environment with normal lighting levels,      temperature ranges, air quality, ventilation, and noise levels.

 

Work Location:  1241 North Main Street.

 

Work Hazards:  Standard hazard associated with repetitive motion necessary for data entry/keyboarding; standard hazard associated with human services environment.

 

Work Schedule:  Monday through Friday, regular office hours; occasional evening hours as scheduled; additional hours as needed to perform job requirements. Regular attendance is required.

HIPAA Access Level 3:  Read-only access to protected health information (PHI), limited to the minimum necessary, and full read/write access to demographic and financial information, limited to the minimum necessary, for all clients as part of

staff provision of support services in agency health care operations.  Staff at Level 3 are allowed to seek out client PHI as necessary to perform assigned duties, but are expected to exercise due precautions to avoid exposure to PHI which is not necessary to perform these assigned duties.  Utilization of information will be in   accordance with HIPAA regulations regarding use limitation, disclosure, and requests of PHI

Position Salary Range:$39,336 to $45,617  annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

 

 

Client Financial Services Representative

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General Statement of Duties:

 This position plays a crucial role in supporting the financial aspects of client care within HRCSB. This position is responsible for managing client financial information, verifying insurance coverage, assisting with financial intakes, resolving billing and insurance claim issues and ensuring that clients have a clear understanding of their financial responsibilities related to services provided. The position serves as a key point of contact for clients and insurance companies as appropriate, ensuring a seamless financial experience in a supportive and compassionate manner.  This position reports to the Reimbursement Supervisor.

This position is classified non-exempt under the provision of the Fair Labor Standards Act.

Major Essential Functions:

  1. Client Financial Intake
  • Conduct financial intake for new and existing clients, gathering necessary demographic, insurance, and financial information. Works collaboratively with Client Account Representative to cover in-person financial intakes for clients.
  • Explain financial policies to clients, including payment plans, co-pays, and insurance coverage. For self-pay clients, provides standard fees for each client in accordance with the agency policy and established sliding scale fee schedule, completes fee agreement forms, processes fee appeals for Reimbursement Supervisor/CFO approval, and scans all required documents in EHR system, attached to the client records.
  • Ensure accurate entry of all client information into the electronic health record (EHR) or billing system.
  1. Insurance Verification
  • Verify insurance eligibility and coverage for behavioral health services, including checking for in-network benefits, co-pays, and deductibles.
  • Communicate with insurance companies as needed to resolve coverage or billing discrepancies.
  1. Billing and Claims Management
  • Monitor and follow up on claim denials, rejections, and underpayments, working with insurance companies to resolve issues promptly.
  • Assist with resubmitting corrected claims and appeals to ensure accurate reimbursement.
  • Maintains up-to-date knowledge of third-party and other payers’ requirements in order to assist with notifications within the electronic health record and maximize reimbursements from those sources of revenue.
  1. Client Billing and Collections
  • Communicate directly with patients regarding their financial responsibilities, including statements of services and payment expectations.
  • Updates client contact information as appropriate.
  • Address patient inquiries related to billing issues, such as discrepancies in charges, insurance coverage, or payment plans.
  • Assist patients in understanding their insurance benefits and any out-of-pocket costs, offering solutions for payment arrangements when necessary.
  • May assist in the collection procedures of client overdue accounts (legal action, set-off debt).
  • May assist with preparing and sending necessary paperwork to maintain CSB information with the state Set-Off Debt (SOD) Collection program, including processing Add, Change, and Update Forms under the direction of the Reimbursement Supervisor.
  1. Customer Service and Support
  • Provide compassionate and professional support to patients and their families regarding financial matters related to behavioral health services.
  • Collaborate with clinical staff, case managers, and other departments to ensure accurate financial documentation and service delivery.
  1. Compliance and Documentation
  • Maintain accurate records of all financial transactions, communication with patients, and insurance interactions.
  • Stay up-to-date on insurance policies, regulations, and compliance requirements in the behavioral health field.
  • Ensure that all activities comply with relevant federal, state, and local regulations as well as organizational policies.
  1. Problem Resolution
  • Work proactively to resolve billing issues, payment discrepancies, and other financial concerns for clients in a timely and empathetic manner.
  1. Collaboration and Team Support
  • Collaborate with clinical and administrative teams to ensure timely and accurate processing of financial information and payments.
  • Participate in training sessions to stay informed about industry changes and new financial procedures.
  • Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.
  • May back up other departmental functions or perform other duties and special projects as assigned consistent with established operational policies and procedures.

 Required Knowledge, Skills and Abilities:

  • Knowledge of insurance processes, claims adjudication and reimbursement procedures.
  • Work independently, coordinate responsibilities and assignments with others at the appropriate level. Ability to seek and use supervision appropriately.
  • Make decisions and initiate action based on established policies and procedures.
  • Ability to explain complex payment/billing issues in an understandable manner to others who don’t have the billing knowledge.
  • Demonstrate knowledge of computer operations in automated accounts receivable systems, office procedures and equipment;
  • Perform detailed work in an accurate, efficient, and professional manner.
  • Provide excellent customer service internal and external.
  • Ability to understand and follow oral and written directions.
  • Strong organizational, communication-both oral and written and interpersonal skills.
  • Ability to be a team player within the department, agency and external to others. Flexibility with work duties.
  • Maintain confidentiality of client and staff at all times.

Minimum Educational Experience:

Completion of high school or GED required.  Additional education, certifications or work experience preferred which could include college or business school courses; plus two- three years of experience in relevant customer service or administrative support work;  reimbursement and third-party billing experience a plus; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Other Information:

Equipment: PC and designated software, adding machine/calculator, copy machine, fax machine, printer, document scanner, and telephone system.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location: 1241 North Main Street Campus, Harrisonburg, VA

Work Hazards: Some hazard associated with repetitive motion necessary for data entry/ typing; standard hazards associated with human services environment.

Work Schedule: Hours will occur Monday – Friday between 8am – 5pm; hours scheduled as needed to meet agency operational needs.

HIPAA Access Level 3:  Read-only access to protected health information (PHI), limited to minimum necessary, and full read/write access to demographic and financial information, limited to the minimum necessary, for all clients as part of staff provision of support services in agency health care operations.  Staff at Level 3 are allowed to seek out client PHI as necessary to perform assigned duties, but are expected to exercise due precautions to avoid exposure to PHI which is not necessary to perform these assigned duties.  Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Position Salary Range:$40,270 to $49,066 annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

 

Human Resources Intern

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Department: Human Resources
Location: Harrisonburg-Rockingham Community Services Board
Employment Type: Internship / Temporary
Schedule: Flexible, based on department needs and intern availability
Reports To: Human Resources Manager or Designee

Compensation: There is no wage associated with this position.

Position Summary

The Harrisonburg-Rockingham Community Services Board is seeking a motivated and detail-oriented Human Resources Intern to support the daily operations of the Human Resources Department. This internship is an excellent opportunity for a student or emerging professional interested in gaining hands-on experience in public sector human resources, employee records, benefits administration, recruitment, compliance, and HRIS data entry.

The HR Intern will assist with a variety of administrative and project-based tasks that support employee services, compliance, onboarding, benefits, and overall department efficiency.

 

Key Responsibilities

The HR Intern may assist with the following:

Recruitment and Onboarding Support

  • Assist with organizing recruitment files and applicant documentation.
  • Help prepare new hire orientation folders and onboarding materials.
  • Assist with tracking new hire paperwork and required documentation.
  • Support HR staff with job posting updates, and candidate communication as needed.
  • Help ensure onboarding checklists are complete and accurate.

Personnel File and Compliance Support

  • Assist with organizing and auditing personnel files.
  • Help maintain required employment documentation in accordance with agency procedures.
  • Support file audits related to employee records, benefit files, E-Verify documentation, background checks, and other HR compliance areas.
  • Assist with scanning, filing, labeling, and maintaining confidential HR records.
  • Assist in scheduling group orientations and other trainings

 

Benefits and Leave Administration Support

  • Assist with benefit file organization and data review.
  • Help with tracking open enrollment documentation and employee benefit elections.
  • Support HR staff with benefit-related data entry and reconciliation projects.
  • Assist with maintaining FMLA, short-term disability, and leave tracking records.
  • Help prepare employee benefit packets or informational materials.

 

HRIS and Data Entry Support

  • Assist with data entry in HR systems such as MUNIS, Bernie Portal, or other agency systems.
  • Help review employee records for accuracy and completeness.
  • Assist with tracking employee changes, forms, and documentation.
  • Support HR projects related to system cleanup, reporting, and record maintenance.

 

General HR Department Support

  • Assist with preparing HR forms, flyers, notices, and employee communication materials.
  • Help organize HR documents, templates, and process guides.
  • Provide administrative support for staff recognition, employee events, trainings, or special projects. (If we doing any of these things they could take the lead)
  • Assist with copying, scanning, filing, file creation, and other general office duties.
  • Maintain confidentiality and professionalism when handling employee information.

 

Learning Opportunities

This internship provides exposure to several areas of human resources, including:

  • Public sector HR operations
  • Recruitment and onboarding
  • Benefits administration
  • Employee records management
  • HR compliance and confidentiality
  • HRIS data entry and reporting
  • Leave administration, including FMLA and short-term disability tracking
  • Workplace policies and employee communication

 

Qualifications

The ideal candidate will have:

  • Current enrollment in or recent completion of a program in Human Resources, Business Administration, Public Administration, Psychology, Social Services, or a related field preferred.
  • Strong attention to detail and organizational skills.
  • Ability to maintain confidentiality.
  • Professional communication skills.
  • Basic computer skills, including Microsoft Word, Excel, and Outlook.
  • Willingness to learn and assist with a variety of HR-related tasks.
  • Ability to follow instructions and work both independently and as part of a team.

 

Preferred Skills

  • Interest in human resources, public service, nonprofit work, behavioral health, or local government.
  • Experience with data entry, filing, customer service, or administrative support.
  • Comfort working with confidential information.
  • Ability to manage multiple tasks and meet deadlines.

 

Physical and Work Environment Requirements

This position is primarily office-based and may involve sitting for extended periods, using a computer, scanning documents, filing records, and occasionally lifting or moving file boxes or office materials. Persons in this position may need to lift up to 35 pounds at a time.

 

Confidentiality Requirement

The HR Intern will have access to confidential employee and agency information. The intern must maintain strict confidentiality at all times and follow all agency policies and procedures related to employee records and sensitive information.

How to Apply

Interested applicants should submit a resume and any required internship documentation through the agency’s application process.

Children’s Crisis Clinician

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Essential Functions:

This position will provide crisis intervention services to children and adolescents in all settings (schools, community, and clinic) as a diversion from inpatient hospitalization, or as a step-down option from a higher level of care; at times this will include pre-screening for hospitalization. The clinician will provide services to children/adolescents across all disabilities to help create and implement a crisis plan for the parents/guardians and other appropriate people and situations involved and will help parents/guardians navigate the local services available in the community. Will work with the family, with a goal of finding community supports and natural resources to divert the child/adolescent from a hospital placement or residential treatment. The crisis clinician is expected to exercise considerable independence and autonomy in day-to-day decision making related to the delivery of services to a diverse population across all disabilities in both crisis services and emergency services. The position requires expertise in the area of crisis interventions and the ability to work effectively with other emergency and crisis services providers; both in the immediate community and in private and state hospitals. Good judgment and the ability to maintain a high level of confidentiality are also required.

The Children’s Crisis Clinician is directly responsible to the Supervisor of Emergency Services and/or the Director of Crisis Services.

This position is classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

  • Provide face to face and phone contact with children, parents/guardians and school personnel when a child is in crisis.
    • Effectively prioritizes crisis situations and triage as necessary.
    • Effectively deals with adults and juveniles in crisis who are MH, SA, ID or dually diagnosed.
    • Effectively deals with suicidal clients.
  • Assess and support needs and strengths of the family.
  • Have a working knowledge of community resources and contact information for school, emergency, and family.
  • Create individualized service plans to help stabilize a family/child in crisis, regardless of disability.
  • Keep well-informed of proven practices for interventions for children and families with various needs
  • Fulfills agency requirement for documentation.
    • Follows agency procedures for accurate record keeping.
    • Follows agency procedures for accurate emergency services record keeping.
  • articipates in training and supervision as required by the Emergency Services Supervisor.
    • Attend in-service training pertinent to Emergency Services.
    • Attend monthly meetings with Emergency Services Supervisor.
  • Ability to function as a team member.
  • Works effectively with team members to provide adequate coverage during normal work hours.
  • Conforms to agreed upon scheduling for requested duties and coverage.
  • Works effectively with ES On-Call staff to provide accurate information.
  • Assures compliance with agency policy, confidentiality, client rights, licensure regulations and Medicaid regulations as applicable. Meets agency standards for staff productivity.
  • Makes effective use of available technology, including computers, e-mail and voice mail in order to enhance customer service.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
  • Is responsible for other duties as assigned, consistent with Board policies and procedures and with program and client needs.

Required Knowledge, Skills and Abilities:

This position requires a thorough knowledge of principles, practices and methods of mental health counseling and case management; ability to work effectively with clients, co-workers and service providers from the community; knowledge of crisis intervention and emergency techniques; thorough knowledge of child development and knowledge of child-serving community agencies such as school systems, social services,  public health and private providers; ability to create and help implement Crisis Intervention Plans; knowledge of and adherence to basic ethics appropriate for the helping relationship; the ability to communicate effectively, both verbally and in writing; and demonstrated good judgment and creativity is a must.  Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including a reassuring telephone demeanor are essential. Good interpersonal skills with demonstrated good judgment and flexibility in highly stressful and unstructured situations with a wide range of mental health disabilities. The ability to work as a member of a team is essential.

Additional Requirements:

Possession of a current, valid Virginia driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a Masters Degree in Human Services or a related specialty, plus two years of experience in a mental health or substance abuse setting; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure or license eligibility is required.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.  Experience working with families, children, mental health, substance use disorders, intellectual disabilities, developmental delays, and Autism Spectrum Disorders.

Other Information:

Equipment: Telephone, copy machine, vehicle, PC, word processing software, cell phone, and electronic signature pads.  Must be able to work in an Electronic Medical Record.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location: 1241 North Main Street, Harrisonburg, Va., individuals’ homes, schools facilities, and or other community settings.

Work Hazards: Minimal Hazards associated with community and home based services.

Work Schedule:  Monday through Friday, regular office hours; Flexibility needed in event of crisis situation. Additional hours as needed to perform job requirements.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Starting Salary:$50,000 annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

 

Receptionist/Supply Clerk

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General Statement of Duties:

Performs a variety of moderately complex receptionist and clerical tasks.  This position is directly responsible to the Clerical Services Manager.  The person in this position must exercise discretion and independent judgment in comprehending, responding to and coordinating compliance with complex administrative, technical, and regulatory requirements. The position requires excellent telephone and interpersonal skills.  The person in this position maintains a highly visible role in greeting clients and the general public and handles a variety of clerical duties in support of agency Administrative and Clinical staff, requiring the making of responsible decisions in accordance with established policies.  This position is responsible for ordering kitchen, office and facility supplies for the agency. Responsiveness, attention to detail and ability to handle purchasing responsibilities are key components of these responsibilities.

Considerable judgment and appropriate actions in dealing with staff and clients, the general public and vendors is required.  Must be able to work independently and maintain a high level of confidentiality.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

Job duties will evolve and may change based on agency demands.

Provides excellent customer service to clients, staff, and visitors, both internal and

external; and front desk coverage and support; displays a positive attitude and

projects a welcoming, professional image;

Performs receptionist duties – greeting clients, general public and telephone callers,          directing them to proper person or area, and generally managing front desk traffic

flow;

Provides switchboard coverage/backup;

Checks in clients, verifies/updates client information, collects payments/fees, distributes

forms;

Performs, coordinates, and maintains scheduling in electronic health record for CSB

Clinical staff;

Orders supplies for agency personnel, including kitchen, office and facility supplies.

Tracks and responds to agency Supply email box in a timely manner, and escalates requests as necessary.

Provides clerical support for administrative staff;

Performs data entry functions;

Assists with daily appointment reminder calls, collect call/follow-up data; Assists in a wide range of general duties, e.g. copying, mail processing, etc.;

Maintains effective relationships with co-workers and clients based on courtesy,    compassion and respect;

Makes effective use of available technology, including computers, e-mail, and voicemail in order to enhance customer service;

Performs other duties and special projects as assigned, consistent with established             policies and procedures.

If possible, performs all of the above duties with Spanish-language abilities.

Required Knowledge, Skills, and Abilities:

Exceptional customer service skills; ability to operate multiline telephone system; excellent keyboarding and data entry skills with high degree of accuracy; proficiency in working with an electronic health record, including appointment scheduling; demonstrated ability to communicate effectively with customers, both in person and on the telephone, and interact positively with staff, clients, and general public; thorough knowledge of office procedures and equipment, business arithmetic and English; ability to understand and follow complex oral and written instructions; excellent communication and interpersonal skills; ability to work as a team member, within the department and within the agency; ability to use good judgment, exercise tact, and be courteous under sometimes difficult conditions; dependability; flexibility;  attention to detail and pro-active identification of potential risk; good organizational skills; ability to handle multiple priorities; ability to work independently; ability to make decisions and initiate action based on established policies and procedures; ability to maintain confidentiality; knowledge of confidentiality standards and laws; ability to seek and use supervision appropriately.  General knowledge of the behavioral health field and professional terminology is desired. Ability to communicate verbally and in writing in Spanish language is strongly preferred.

Additional Requirement:

Mandt training

Minimum Education and Experience:

Completion of high school, preferably supplemented by college or business school courses; plus two years of progressively responsible  experience in administrative/clerical support work, including multi-line phone systems; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Spanish fluency is strongly encouraged.

Other Information:

Equipment:  Multi-line telephone system, PC, designated software, calculator,     copy machine, fax machine, printer, postage meter, and document scanner.

Work Environment: General office environment with normal lighting levels,      temperature ranges, air quality, ventilation, and noise levels.

Work Location:  1241 North Main Street.

           Work Hazards:  Standard hazard associated with repetitive motion necessary for data entry/keyboarding; standard hazard associated with human services environment.

           Work Schedule:  Monday through Friday, regular office hours; occasional evening hours as scheduled; additional hours as needed to perform job requirements. Regular attendance is required.

Starting Salary:$39,336  annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

CSU Nurse

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Start a career today helping individuals and families of our community be successful on their road to recovery. The Harrisonburg Rockingham Community Services Board is hiring:

Crisis Stabilization Unit Nurse (LPN or RN)

Be a part of the dynamic, interdisciplinary team teaching and supporting individuals experiencing psychiatric crisis. HRCSB is seeking full-time nursing staff who are proficient in the field, yet sensitive to the challenges individuals face when dealing with a psychiatric crisis. Arbor House is a short-term, 7-bed crisis stabilization program working with folks to avoid psychiatric hospitalization, or stepping down from hospital setting before returning home. Duties include standard nursing practices, as well as working with team of mental health professionals to ensure high quality care to those experiencing a psychiatric crisis. This position provides opportunities for engaging on an individual level, facilitating teaching moments, and life skill development outside of general nursing duties. Candidates must be registered and in good standing with the Virginia Board of Health Professions as a Licensed Practical Nurse or as a Registered Nurse.

Please visit our website for position details. Qualified
applicants can obtain an application by visiting our
website at www.hrcsb.org.

Fill out an online application or email completed applications to: recruitment@hrcsb.org
Equal Opportunity Employer and Drug-Free Workplace

Read more

Staff Accountant II

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General Statement of Duties:

Prepares and maintains financial records to track the organizations assets, liabilities, revenue, and expenditure activities. Performs accounting duties in accordance with policies and procedures that include entering, posting, reconciling, and reporting functions. Position plays a key role in the financial close.  The position requires exceptional attention to detail, strong spreadsheet and financial software skills, the capacity for handling a high volume workflow that may involve competing demands, and the ability to adapt to new work procedures as well as maintaining confidentiality.  Collects, processes, and produces CSB payroll. The incumbent plans his/her own work to ensure date driven deliverables are met. This position closely coordinates work assignments and responsibilities with the Accounting Manager and is supervised by the Accounting Manager.  The position also works closely with the Human Resources Department.

This position is classified non-exempt under the provision of the Fair Labor Standards Act.

Distinguishing Features of Work:

The primary goals are to ensure the timely and accurate processing of data related to CSB payroll, accounts payable invoices, and weekly deposits. This position works with a wide range of CSB staff. This position is responsible for handling and coordinating highly confidential information on behalf of the CSB, its employees, and consumers. All requisite personnel-related reporting must be independently completed in full compliance with federal and state laws and regulations.

Major Essential Functions:

  • Processes and produces accurate bi-weekly payrolls, including direct deposits file.
  • Prepare all state and federal payroll tax deposits for each payroll period.
  • Reviews and approves monthly VRS Snapshot payment, reconciles related payroll records, and submits for approval.
  • Prepares and reconciles monthly and semi-monthly VOYA payments and submits for approval
  • Prepares quarterly Form 941s, reconciles the related payroll reports, and provides them to the Accounting Manager and/or CFO for review and submission.
  • Prepares quarterly VA state tax and VEC Unemployment reports and reconciles related payroll records and submits for review.
  • Generates IRS W-2 forms and reconciles related reports and information for each tax year.
  • Provides orientation/training to new service provider staff on timesheet completion and other payroll related policies.
  • Monitors and maintains payroll email inbox and appropriately responds to requests and questions in a timely and professional manner.
  • Prepare all reports for the annual Worker’s Compensation Audit and assist the Accounting Manager and/or CFO with completion of the audit.
  • Provides payroll records as requested during the annual financial statement audit.
  • Maintains payroll reports and employee records in a manner that is easy to understand and locate in the event of questions.
  • Maintains a payroll manual, ensuring appropriate documentation is current, complete, tested, and can support continuity of payroll operations during emergencies or other special situations.
  • Coordinates, in conjunction with the Accounting Manager, the implementation of payroll-related upgrades or patches to the accounting system.
  • Maintains confidentiality of financial and payroll data within the agency, especially within the finance team.

Secondary Essential Functions:

  • Serves as the agency representative to all vendors.
  • Serves as resource/consultant to other Board staff regarding accounts payable policies and procedures.
  • New vendor set up: Determines which vendors are 1099, obtains W9’s, and runs sanctions.
  • Manages and tracks purchase orders throughout the various CSB locations
  • Matches and processes invoices against purchase orders, checks for completed documentation and duly authorized charges.
  • Maintains and monitors standing authorization for purchases and/or payments, including rent assistance, utilities, etc.
  • Completes credit applications
  • Prepares sales tax exemption (ST-12) forms.
  • Distributes/mails/sends files for accounts payables payments in a timely manner.
  • Maintains a working knowledge of Agency organizations and expense chart of accounts.
  • Reviews and reconcile all credit card statements including vendor specific and purchasing card accounts.
  • Processes client and third party payer refunds as requested by billing/reimbursement staff.
  • Maintains the filing of invoices, purchase orders, and other accounts payable records in an organized and user-friendly manner.
  • Prepares annual IRS forms, to include 1099 and 1096. Ensure all are mailed timely.
  • Performs fiscal year-end activities, including but not limited to closing PO’s, preparing year end audit schedules and providing supporting documentation.

 Other Essential Functions:

  • Assists the Accounting Manager/CFO in other Finance related activities, including but not limited to: bank reconciliations, account reconciliations, journal entries, month-end close, audit requests, third party billing.
  • Is responsible for other duties as assigned, consistent with established Board policy and procedures.
  • Perform special projects as time available.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Make effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.

Required Knowledge, Skills and Abilities:

  • Excellent knowledge of administrative procedures related to payroll, accounts payable, deposits, and accounting principles.
  • Excellent verbal and written communication skills.
  • Exceptional organizational and business management skills, with the ability to meet date-certain deadlines and manage routines with minimal supervision.
  • Liaison abilities, including excellent flexibility and knowledge of various administrative systems.
  • Ability to engage in appropriate independent actions and take appropriate initiative per agency policies, federal/state personnel law, and related regulations.
  • Training and technical assistance skills.
  • Knowledge of and ability to comply with strict confidentiality standards.
  • Ability to balance competing principles in data management.
  • Knowledge of general financial accounting and cost accounting.
  • Understanding of and the ability to adhere to generally accepted accounting principles (GAAP) and GASB reporting standards.
  • Proficiency in Microsoft Office Suite or similar software required. Knowledge of ERP software – preferred but not required.
  • Works independently but coordinate responsibilities and assignments with the work of others as needed; seeks and use supervision appropriately.

Minimum Educational Experience:

Bachelor’s degree in business related field required (Accounting or Finance); at least two years of related experience required OR any equivalent combination of experience or training which provides required knowledge, skills, and abilities.

 Other Information:

Equipment: PC and designated software, adding machine/calculator, copy machine, fax machine, printer, document scanner, and telephone system.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

 Work Location: 1253 North Main Street Campus, Harrisonburg, VA

 Work Hazards: Some hazard associated with repetitive motion necessary for data entry/typing; standard hazards associated with human services environment.

Work Schedule: Monday – Friday between 8am – 5pm; additional hours as needed to perform job requirements.  Regular attendance is required.  This position is required to take at least five consecutive days of leave each year.

Starting Salary:$43,000  annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

Adult Mental Health Case Manager

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General Statement of Duties:

Provides community based services for individuals with serious mental illness, some of whom have co-occurring disorders or disabilities. An emphasis is on securing and coordinating services to meet multiple needs of clients, providing support to families, and working with the CSB Community Liaison to assist clients with transition from local and state hospitals to community services. The position is supervised by the Adult Mental Health Case Management Supervisor.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, and commitment to working with individuals whose needs may be challenging to meet.

Major Essential Functions:

  • Provides face-to-face in-home services including securing and monitoring other treatment services to adults with SMI who are referred by CSB intake staff, through the Supervisor or other agency referral sources.
  • Manages an assigned caseload of individuals with serious mental illness, some of whom have co-occurring disorders.
  • Assesses, secures, monitors, and coordinates multiple services according to client’s needs.
  • Provides supportive counseling to persons with serious mental illness, and their family members as appropriate.
  • Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;
  • Participates in pre-discharge planning for assigned caseload of clients in psychiatric hospital, and/or other facilities.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect. insures that staff protect carefully the confidentiality of clients.
  • Participates in team meetings.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
  • Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.
Required Knowledge, Skills and Abilities:
  •  Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness.
  • Skills in delivering services and crisis interventions.
  • Ability to work cooperatively and effectively with clients, co-workers, and service providers from the community.
  • Ability to make use of local community resources to meet client’s needs.
  • Knowledge of and adherence to basic ethics appropriate for helping professions.
  • Ability to write and document services concisely and effectively.
  • Demonstrated good judgment.
  • Good interpersonal skills.
  •  Basic computer literacy and word processing skills preferred.
Additional Requirement:
Possession of a current, valid driver’s license and acceptable driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelor’s degree required; additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance use setting preferred; candidates must have a combination of education and experience which provides the required knowledge, skills and abilities.
Other Information:
Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.
Work Hazards:  Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.
Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.
HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Starting Salary:$43,315 annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

ACT Peer Recovery Specialist

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Major Essential Functions:

  • Assists in the development, implementation, and maintenance of ACT team services.
  • Collaborates with other members of ACT Team to provide comprehensive mental health and supportive services to clients.
  • Participates in daily ACT treatment team meetings to discuss client treatment goal and needs.
  • Models and coaches recovery behavior and skills for identified caseload of clients.
  • Supports clients in locating, and applying for, employment opportunities, educational programs, and housing as appropriate.
  • Provides goal directed interventions that provide skill development to individuals who have serious and persistent mental illness so that they can reside independently in their communities in the least restrictive environment. Interventions may include: helping consumers acquire basic skills in symptom management and adherence to psychiatric treatment plans; assisting consumers in developing medication adherence skills; helping consumers acquire basic functional skills and appropriate behavior related to the individual’s health and safety; helping consumers with individualized training in development and appropriate use of social skills and personal support system; and assisting consumers with skill development for improved personal hygiene, food preparation, and money management;
  • Performs assessments, determines client service needs, and develops treatment/service in coordination with ACT team.
  • Provides support to clients and families during times of crisis and assists in linking clients to appropriate crisis stabilization services.
  • Links clients to appropriate substance use disorder recovery services in the community as appropriate (i.e. AA, NA) and other natural supports.
  • Refers clients at risk for HIV infection, AIDS, TB, hepatitis, and STDs and other health concerns to appropriate agencies for testing and treatment.
  • Collaborates and liaisons with law enforcement officers, local hospitals, medical providers, and others in the planning, provision, and evaluation of these services.
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations.
  • Receives regular individual guidance and supervision from Peer Program Coordinator, as well as the ACT Supervisor.
  • Makes effective use of available technology, including, but not limited to, voice mail, e-mail, electronic medical record system, and other computer resources.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Maintains a current level of knowledge regarding substance use and mental health disorders and available resources.
  • Assures compliance with Agency policy, client rights, and confidentiality.
  • Performs other duties as assigned consistent with established operational policies and procedures of the Harrisonburg-Rockingham Community Services Board.

 

Required Knowledge, Skills, and Abilities:

  • Personal lived experience with mental illness and/or substance use disorder and treatment.
  • Demonstrated awareness of ethical boundaries and human rights guidelines as they pertain to treatment and community services.
  • Understanding of the recovery model as it pertains to mental illness and substance use symptoms and disorders.
  • General knowledge of various mental illness and substance use symptoms and disorders.
  • Principles of record keeping, and documentation as required.
  • Basic ethics appropriate to a helping relationship and understanding of confidentiality requirements.
  • General knowledge of community resources.
  • Skills in behavior management.
  • Skills in providing ongoing support as needed to promote ability to live independently and participate in the community.
  • Good interpersonal communication.
  • Demonstrated ability to communicate clearly and concisely (written and oral);
  • Shows good judgement.
  • Allows an individual with a disability to assume appropriate degree of responsibility for themselves.

Additional Requirements:

  • Possession of a current valid driver’s license and acceptable driving record.
  • Mandt Training
  • First Aid/CPR training
  • Medication Administration certification.
  • Favorable background check results.

Minimum Education and Experience:

Peer Certification or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Must become a Certified and Registered Peer Recovery Specialist within 9 months of start date. One year of experience with SMI/SUD population is preferred but at least some amount of experience required. High school diploma required; some college experience preferred but not necessary.

Other Information:

Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software.

Work Environment: Community settings (homes, workplaces, shelters, streets) with highly variable work environments. General office environment with normal lighting, temperature, air quality, ventilation and noise levels. Vehicle.

Work Location: 1241 North Main Street, Harrisonburg VA 22802; variety of community settings, mostly within Harrisonburg and Rockingham County.

Work Hazards: Hazards associated with working in variety of community situations, the characteristics of which may be difficult to predict. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program.  Full-time employees are required to work 40 Hours each week.  Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Starting Salary:$35,000  annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

 

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Assertive Community Treatment Supervisor

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General Statement of Duties:

To ensure the ongoing operation of Assertive Community Treatment (ACT) services, supporting individuals with serious and persistent mental illness in a recovery-oriented environment. The position provides clinical and administrative supervision for professional staff positions and ensures that services are in conformity with State Licensure and Medicaid regulations.  The incumbent in this position is responsible for the coordination, implementation, and maintenance of ACT services. This position oversees all operations for ACT, including coordination of coverage of direct services. As part of the operational duties of ACT, this position may require occasional evening/weekend or holiday duties as needed.

The position is supervised by the Director of Community Mental Health Services. Regularly scheduled supervision is both provided and received, as well as ongoing consultation and assistance necessary to accomplish the goals of ACT. Incumbents in this position should have demonstrated capabilities and initiative in serving individual clients and program design and implementation.  Job duties require the ability to act independently, make decisions, interpret policies and procedures, consult and collaborate with other staff members, maintain client and personnel confidentiality, and provide leadership in the delivery of services to clients of the Board.

Major Duties and Responsibilities:

  • Ensures ACT services follow all regulations as identified by DBHDS and DMAS. Establishes and maintains fidelity to the ACT model as identified in the Tool for the Measurement of Assertive Community Treatment (TMACT);
  • Provides consultation and oversight to the development of new programs utilizing the ACT model at HRCSB;
  • Represents HRCSB in all ACT related meetings with other agencies or state entities;
  • Provides direct supervision to ACT staff, including the provision of clinical and procedural guidance.  This includes the establishment and monitoring of performance objectives and performance appraisals;
  • In coordination with other agency staff, develops and maintains protocols or admission policies regarding the admission and referral of individuals requesting services from the agency. Will participate as a team member in screening and triaging services requests;
  • Monitors the provision of services, utilization, revenue and disbursements, and adherence to agency policy in consultation with Director;
  • Provides direct clinical services to clients with severe and persistent mental illness;
  • Oversees staff scheduling to ensure that sufficient resources are in place to meet program or department demands, including ACT Team and coordination with Crisis Services. This would include monitoring attendance and punctuality of program staff;
  • Conducts daily team meetings in accordance with regulations to include the effective communication of protocols and changes, agency expectations, staffing issues;
  • Participates in the recruitment and selection process of staff directly supervised by this position, including screening and interviewing of applicants and making hiring recommendations in consultation with Director;
  • Monitors clinical documentation to ensure quality documentation standards and to assign clinical follow-up as appropriate;
  • Implements continuity of care procedures and coordinates the provision of ongoing services in observance with applicable agency initiatives;
  • Participates in statewide ACT and CSB training conferences to maintain the most updated knowledge related to the ACT functions and agency/community services;
  • Assists in data collection and program research projects as necessary;
  • Maintains relationships with community partners including law enforcement and hospitals to ensure continuity of care for clients;
  • Collaborates closely with other agency staff for the purpose of services facilitation and developing efficient procedures for getting new clients into services;
  • Participates in regular meetings with agency personnel as indicated to coordinate cases, services, and outcomes as a means of enhancing the provision of services;
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures;
  • Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.
  • Conducts meetings for the purpose of coordinating services to individuals discharged from state psychiatric facilities to this community;
  • Establishes and maintains relationships with other community agencies, advocacy groups and service providers;
  • Maintains and assures that staff of the program maintain effective working relationships with coworkers and customers based on courtesy, compassion and respect; insures that staff protect carefully the confidentiality of clients;
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Performs other related duties as assigned that are consistent with the mission of the Harrisonburg-Rockingham Community Services Board;
  • Regular and reliable work attendance is required.

Required Knowledge, Skills and Abilities:

Considerable knowledge of adult and geriatric psychology in mental health and substance use disorder areas; of primary models for treatment of individuals having these problems; of appropriate methodologies for assessing psychopathology; and, of crisis intervention theory and techniques, and their application to individuals in crisis.  Working knowledge of community systems and resources; and, inter-agency collaborating.  Knowledge of or experience with ACT model of treatment. Supervision experience preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a masters degree in human services plus 3 years of experience in a mental health,  developmental disorders or substance use setting or a related human services field; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure or Licensed Eligible required.

Starting Salary:$58,000  annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.