Client Navigator

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HRCSB is seeking a highly motivated individual to join our clinical team as a Client Navigator. This full-time, salaried position will work closely with agency treatment providers to assist clients in accessing services by serving as the initial point of contact for new clients. The Client Navigator provides the initial screening into services and facilitates the clinical process for entering services. Requires the ability to work independently, as well as, collaboratively within a treatment team, ability to manage multiple tasks at one time, good time management skills and skilled in communicating effectively, verbally and in writing. This position requires the applicant to have a Bachelor’s Degree in a Human Services Related field, considerable experience working with individuals with mental health and/or substance use related issues or any equivalent combination of considerable experience and training, which provides the required knowledge, skills, and abilities.

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Behavioral Health Wellness Specialist

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General Statement of Duties

To serve in a supporting role in planning and implementing programs and initiations related to prevention and wellness promotion based on Department of Behavioral Health and Developmental Services (DBHDS) identified priority areas. Key priority areas include substance use prevention, suicide prevention, trauma education, mental health education and promotion, and problem gaming and gambling prevention. This role involves significant community engagement including participating in health fairs or tabling events, liaising with community organizations, and contributing to community coalition work. Specialist engages in the implementation of all program trainings and workshops, which includes participation in training-for-trainers programs of all required training courses. Routine planning and capacity building duties of this role include data entry, developing print and social media materials, and engaging in relevant program research.

This position is supported by the Substance Abuse Block Grant (SABG) – Prevention Set Aside and continuation of this position is contingent on available funding. The Specialist is supervised by the Behavioral Health Wellness Coordinator. Persons in this position are classified Non-Exempt under the Fair Labor Standards Act.

 

Major Essential Job Functions

  • Supports agency behavioral health wellness and prevention program efforts.
  • Works collaboratively with Coordinator, program staff, agency staff, and community partners to plan and implement culturally relevant projects, programs, and initiatives to meet community needs related to program priority areas.
  • Regularly engages in leading evidence-based community training courses and workshops to community members.
  • Collaborates to research, design, and implement custom training courses and workshops to meet community behavioral health wellness and prevention needs.
  • Participates in community coalitions focused behavioral health wellness and prevention.
  • Designs and develops digital and print resources such as rack cards, brochures, social media posts, and other materials, as needed.
  • Engages purchasing and ordering resources in alignment with agency policies.
  • Responsible for accurately entering staff time and program output data into state wellness database and internal program databases.
  • Maintains effective relationships with supervisor, team members, agency staff, community members, and partnering organizations based on courtesy, compassion, and respect.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Makes effective use of available technology, including email, voicemail, and computers in order to enhance customer service.
  • Perform duties as assigned consistent with established operational policies and procedures.
  • Regular attendance is required.

 

Required Knowledge, Skills, and Abilities

  • Experience in program and project implementation preferred.
  • Strong conceptual knowledge of at least 2 of the 3 major priority areas of the program (with a willingness to continue learning in all) – 1) Mental Health; 2) Trauma; 3) Substance Use
  • Demonstrated experience and skills in public speaking, training facilitation, or leading educational experiences.
  • Knowledge of training and educational program design and development strategies preferred.
  • Ability to speak clearly and accurately about agency services, Behavioral Health Wellness Program work, and program priority areas with community members and organizational partners.
  • Ability to engage with new people and participate in outreach events – such as community resource or health fairs.
  • Ability to develop and maintain effective and collaborative relationships with a variety of community stakeholders as well as agency staff.
  • With agency support, ability to successfully complete training-for-trainers courses in Mental Health First Aid, ACE Interface, and REVIVE: Opioid Overdose & Naloxone Education, and other courses, as needed, and then effectively implement and maintain active certification in training curriculums.
  • Strong computer literacy skills including Microsoft Office and Teams programs with an emphasis on Excel and PowerPoint
  • Ability to structure time effectively, work independently, and be self-motivated in completing program tasks.
  • Ability to effectively manage multiple projects and responsibilities simultaneously.
  • Knowledge of the basic principles of culturally competent programming and practices
  • Ability to regularly and reliably be present for work duties.

 

Additional Requirements:

  • Valid Driver’s License with acceptable record.
  • Background check with favorable results.

 

Minimum Education and Experience

Graduation from an accredited college or university with a bachelor’s degree in a Human Services or a related specialty, plus 1-year experience in behavioral health, mental health, or substance use programming or service delivery preferred; OR any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

 

Other Information

Equipment: Telephone, copy machine, vehicle, PC, Microsoft Office software, iPad.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation, and noise levels.

Work Location: 1241 Main Street, Harrisonburg; facilities, area schools, and/or community settings.

Work Hazards: Minimal hazards associated with general office environment and community-based services.

Work Schedule: Monday through Friday, regular office hours; some evenings and weekend hours required; additional hours as needed to perform job requirements.

HIPAA Access Level 4: No access to protected health information (PHI except through incidental exposure that may occur.  Staff at Level 4 are not allowed to seek out client PHI and are expected to exercise due precautions to avoid exposure to PHI.  Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

CSU Clinician

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HRCSB is seeking a licensed or licensed eligible clinician who is motivated to assist residents in skill development through group and individual therapy. Arbor House is a short-term, 7-bed crisis stabilization program working with individuals experiencing a mental health crisis. This position assists in creating a welcoming and safe space for residents to develop and enhance their skills in managing their psychiatric crisis, providing individual and group therapy, as well as skill based groups. Qualified applicants must hold a professional license or be licensed eligible (LPC or LCSW) within the State of Virginia.

Benefits
• Group coverage with the City of Harrisonburg
• Dental and vision insurance coverage
• Optional life, accident, and long term care insurance
• Annual leave and sick leave accrual
• 32 hours of personal leave granted after completion of 6 month probationary period
• Thirteen paid holidays throughout the year
• Flexible Scheduling
• Participation in the Virginia Retirement System

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CSU Nurse

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Start a career today helping individuals and families of our community be successful on their road to recovery. The Harrisonburg Rockingham Community Services Board is hiring:

Crisis Stabilization Unit Nurse (LPN or RN)

Be a part of the dynamic, interdisciplinary team teaching and supporting individuals experiencing psychiatric crisis. HRCSB is seeking full-time nursing staff who are proficient in the field, yet sensitive to the challenges individuals face when dealing with a psychiatric crisis. Arbor House is a short-term, 7-bed crisis stabilization program working with folks to avoid psychiatric hospitalization, or stepping down from hospital setting before returning home. Duties include standard nursing practices, as well as working with team of mental health professionals to ensure high quality care to those experiencing a psychiatric crisis. This position provides opportunities for engaging on an individual level, facilitating teaching moments, and life skill development outside of general nursing duties. Candidates must be registered and in good standing with the Virginia Board of Health Professions as a Licensed Practical Nurse or as a Registered Nurse.

Please visit our website for position details. Qualified
applicants can obtain an application by visiting our
website at www.hrcsb.org.

Fill out an online application or email completed applications to: recruitment@hrcsb.org
Equal Opportunity Employer and Drug-Free Workplace

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CSU Technician

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General Statement of Duties:

This crisis stabilization program is a short term, 7-bed intensive residential program staffed 24 hours a day to provide crisis services to individual with mental health and co-occurring disorders. This full-time position monitors the facility and the residents during shift hours.  Provider must maintain safe conditions for the facility’s residents and provide general care and supervision.  This requires that the provider remain awake, alert and available during all shift hours. Incumbent is responsible for preservation of the program expectations and for following CSU policies and procedures.  Works with crisis stabilization team members, family members, other caregivers, and community resources in providing services to residents.  Provides general supervision, safety monitoring, and assistance with adult daily living skills to residents. Completes administrative tasks within the facility. Assures compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations as applicable.

The incumbent reports to the CSU Supervisor. Duties require application of clearly prescribed standard practices using several procedures, with some decision-making required.  Questionable situations are referred to the supervisor.

 This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

  1. Instructs and assists residents in basic independent living skills including:
    1. mobility,
    2. hygiene and self-care,
    3. home maintenance and safety;
    4. nutrition and home economics;
    5. social behavior and communication

 

  1. Leads residents in social and leisure activities.
  2. Provides supportive counseling and refers problems to appropriate staff members as required.
  3. Responds effectively during emergency situations and notifies supervisory personnel as appropriate.
  4. Acts as a liaison with family members and other concerned parties on behalf of residents.
  5. Secures the facility and performs bed checks per policies and procedures.
  6. Accurately completes administrative and other paperwork as required.
  7. Provides overnight supervision to residents.
  8. Maintains site in orderly fashion, performs basic household cleaning, as needed, to keep up attractive appearance.
  9. Regular and reliable attendance is expected.

Required Knowledge, Skills and Abilities:

  • Basic knowledge of the principles, practices and techniques of instruction for individuals with long-term or persistent mental illness.
  • Basic knowledge of substance abuse issues.
  • Knowledge of psychosocial rehabilitation principles and techniques.
  • Knowledge of common housekeeping practices.
  • Skills in preventing, diffusing and managing aggression.
  • Skills in monitoring medication effects.
  • Ability to provide effective supportive counseling and behavior management techniques.
  • Ability to recognize and respond to medical emergencies.
  • Ability to perform work assignments under little or no direct supervision.
  • Ability to communicate effectively, orally, and in writing.
  • Ability to establish and maintain effective working relationships with residents, their families, co-workers and significant others.

 Minimum Education and Experience:

  • Bachelors level in Human Services or a combination of education and experience that is equivalent is required.
  • QMHP (Qualified Mental Health Professional) Preferred

 Additional Requirements:

  • Mandt Training
  • CPR Certification
  • First Aid Certification
  • AED Training

 Other Information:

Work Equipment: Telephone, PC, AED, Copier, misc. household appliances (i.e. washer/dryer, stove, dishwasher)

Work Environment: Residential setting with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1353 N. Main St., Harrisonburg, VA 22802

Work Hazards: Standard hazards associated with a mental health treatment environment.  Standard hazards associated with human service residential environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of universal precautions required. Use of protective equipment recommended.

Work Schedule: CSU is a 24 Hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program and will include overnight shifts.  Full-time employees are required to work 40 Hours each week.  Regular attendance is expected.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Senior Emergency Services Manager

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General Statement of Duties:

To plan, implement, and supervise the day-to-day delivery of Emergency Services for the Harrisonburg-Rockingham Community Services Board. Under the supervision of the Director of Crisis Services the Senior Emergency Services Manager is responsible for the supervision of the CSB’s Emergency Services programs that provide 24/7 mental health and substance abuse emergency services including the Crisis Intervention Team Assessment Center (CITAC), oversees the coordination of Local Inpatient Purchase of Services (LIPOS) and Mandatory Outpatient Treatment (MOT). The Senior Emergency Services Manager acts as a community liaison with our local hospital and law enforcement. The position requires the highest level of confidentiality, strong diagnostic and assessment skills, outstanding skills in problem solving and conflict resolution, and the ability to work effectively with other CSB service supervisors/coordinators and community providers in planning and implementing the emergency services system.

Persons in the position are classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

  • Assures the immediate and effective 24-hour delivery of emergency/crisis intervention services to all those requesting or requiring such services, by overseeing the scheduling and supervision of staff to provide that service;
  • Ensures coverage of clinical consultation 24/7 to Emergency services clinicians and appropriate back up is available as needed.
  • Ensures that each Certified Preadmission Screening Clinician has a minimum of 5% of the cases where an emergency evaluation was conducted is reviewed annually.
  • Oversees and coordinates the use of Local Inpatient Purchase of Services (LIPOS) funds.
  • Provides oversight to the Mandatory Outpatient Treatment (MOT) process.
  • Maintains and informs staff of up to date information and procedures related to initiatives and guidelines from DBHDS.
  • Collaborates with Coordinator of Crisis Services to ensure least restrictive interventions in the delivery of all services.
  • Maintains current expertise regarding legal and clinical issues related to commitment, pre-screening, and involuntary certification, and imparts that knowledge with other CSB staff who provide emergency services;
  • Meets, as needed, with other CSB coordinators/supervisors and Directors to plan for the effective utilization of staff in Emergency Services;
  • Provides training in emergency intervention/pre-screening-crisis intervention as needed;
  • Ensures appropriate training and clinical consultation to both day and after-hours staff as needed/indicated;
  • Assures that the quality of clinical services is maintained through individual and group supervision;
  • Provides data as required for performance contract, reimbursement, APR, and program planning/evaluation purposes, by assuring the validity of Emergency Services data;
  • Provides up to date data reports and quarterly narratives for DBHDS Program Manager;
  • Assures maintenance of records/documentation for Emergency Services (including ES After Hours paperwork) to be in compliance with Board policy and standard procedures;
  • Maintains and assures that staff uphold effective relationships with co-workers and customers based on courtesy, compassion, and respect;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Develop and revise program policies and procedures as indicated;
  • Is responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles and techniques of emergency intervention, pre-screening, and legal issues related to the commitment process; advanced skills in delivering emergency services and in crisis management; advanced knowledge and skills in administering intake/diagnostic mental health and substance abuse services to adults; thorough knowledge of the principles and methods of administration and supervision; advanced skills in providing administrative and clinical supervision; ability to plan, organize, develop, implement and evaluate a program of direct client services; excellent diagnostic and evaluative skills; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to work cooperatively and effectively with others; ability to speak and write concisely and effectively; demonstrated good judgment and conflict resolution skills; computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in Human Services plus four years’ experience in a mental health, developmental disabilities, or substance use setting, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Two years of supervision and emergency intervention experience are required. Professional licensure and Virginia Prescreen Certification required.  Staff member is responsible for submitting proof of license and certification renewal to the Human Resources office.

Other Information:

Work Equipment: Telephone, PC, word processing software, TDD.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. Work requires regular travel to hospitals, jails, etc.

Work Hazards: Standard hazards associated with a mental health treatment environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements.  Supervision of 24/7 services will require after hours contacts. Regular attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.

Infant Toddler Early Interventionist

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General Statement of Duties:

To provide direct client services through the Infant & Toddler Connection, Part C program, an early intervention program for children with developmental delays or disabilities, a service of the Harrisonburg-Rockingham Community Services Board. The Infant Toddler Early Interventionist is directly responsible to either the ITC Coordinator or Local System Manager depending on licensure level. He/she is expected to exercise considerable independence and autonomy in day-to-day decision-making about service delivery and to participate with other ITC staff in assessments, planning, and service delivery.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. He/she is expected to exhibit expertise in the area of special education, early childhood development, and intellectual disabilities. The position requires the ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team. This position is classified non-exempt under the Fair Labor Standards Act.

 

Major Duties and Responsibilities:

  • Screen and/or assess children in a variety of developmental domains using the tool and assessment procedures approved by the direct supervisor;
  • Participates in multidisciplinary assessments and team meetings for individual children;
  • May provide developmental services as certified by the Early Intervention state program;
  • May provide service coordination (case management) to assigned ITC families, coordinating multiple resources to accomplish family goals as certified by the Early Intervention state program;
  • Consults with a wide array of other professionals to provide and receive information regarding medical, developmental, and/or human services issues;
  • Participates in staff development activities required by the direct supervisor;
  • Participates in staff meetings and team development;
  • Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, confidentiality statutes, third party payor rules, professional code of ethics, Part C policies and regulations, etc.;
  • Exhibits excellent customer service, including promptly returning phone calls, expected usage
  • of scheduling procedures and voice mail system, accommodating client needs in scheduling, etc.;
  • Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
  • Responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills and Abilities:

Excellent knowledge and analytical skills in all areas of development of infants and toddlers. Thorough knowledge of the principles of child development and intellectual disabilities. Good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing. Ability to work and relate effectively to persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their level of sophistication regarding infant development. Exhibits consistently good judgment and a high level of independence and initiative. Ability to work effectively as a team member and with a variety of community agencies. Basic computer literacy and word processing skills preferred.

Additional requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s Degree in child development, special education, early childhood education or related discipline; Early Childhood Education/Special Education Certification or licensure recommended; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities to meet highest standards for employment as required by the Infant & Toddler Connection of Virginia. Staff member is responsible for submitting proof of recommended license renewal to the Human Resources department. Experience with infants and toddlers, particularly those who have disabilities, is very desirable.

Other Information:

Equipment: Telephone, vehicle, PC, word processing program

Work Environment: Individual’s homes, facilities, and office with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided in each setting.

Work Location: Individuals homes, facilities, and community settings.

Work Hazards: Minimal hazards associated with general day-to-day community activities.

Work Schedule: Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Residential Relief Staff

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General Statement of Duties:

Residential Relief Staff provide direct client services to the residents of Community Services Board operated residential services. Residents are individuals with serious mental illness who are residing in supervised residential setting. Residential Relief Staff work assigned hours in order to ensure staffing coverage to meet the needs of the residents.

Services include training and support in daily living skills, household management skills, supportive and/or educational counseling, client goal-setting and progress evaluation, activities to promote community integration, on-site support and emergency intervention. The Residential Site Coordinator supervises the work of the Residential Relief Staff. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

Persons in this class are classified as non-exempt under the Fair Standards Labor Act.

Major Essential Functions:

Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.

Works assigned hours and/or stays overnight to provide oversight for residents, including some scheduled hours when other agencies are closed.

Provides supervision and guidance to residents, helping establish and maintain daily living routines.

Provides direct training and support to residents based on their needs and interests in order to maintain or improve their community living skills.

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.

Provides supportive and/or educational counseling, in keeping with each resident’s individual services plan.

Provides crisis intervention as needed, accessing emergency services as appropriate.

Plans and conducts activities with residents to promote community integration.

Summarizes clients’ activities and makes written reports.

Handles any physical plant emergencies.

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.

Is responsible for other duties as assigned, consistent with established policy and procedures.

 

Required Knowledge, Skills and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself/herself; show good judgment and ability to communicate effectively, both verbally and in writing.

 

Additional Requirement:

Possession of a valid driver’s license and acceptable driving record.

 

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty; OR graduation from an accredited college or university with a bachelor’s degree in another field with a minimum of 16 credit hours in a human services or related specialty.

 

Other Information:

Equipment: Telephone, vehicle, breathalyzer

Work Environment: CSB operated residential settings, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: CSB operated residential settings; community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment.  Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on the house premises.

Work Schedule: Hours are scheduled to provide support to residents based on their needs and include evening and weekend responsibilities. Flexibility is required in order to meet and respond to residents’ needs. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Assertive Community Treatment Supervisor

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General Statement of Duties:

To ensure the ongoing operation of Assertive Community Treatment (ACT) services, supporting individuals with serious and persistent mental illness in a recovery-oriented environment. The position provides clinical and administrative supervision for professional staff positions and ensures that services are in conformity with State Licensure and Medicaid regulations.  The incumbent in this position is responsible for the coordination, implementation, and maintenance of ACT services. This position oversees all operations for ACT, including coordination of coverage of direct services. As part of the operational duties of ACT, this position may require occasional evening/weekend or holiday duties as needed.

The position is supervised by the Director of Community Mental Health Services. Regularly scheduled supervision is both provided and received, as well as ongoing consultation and assistance necessary to accomplish the goals of ACT. Incumbents in this position should have demonstrated capabilities and initiative in serving individual clients and program design and implementation.  Job duties require the ability to act independently, make decisions, interpret policies and procedures, consult and collaborate with other staff members, maintain client and personnel confidentiality, and provide leadership in the delivery of services to clients of the Board.

This position is classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

  • Ensures ACT services follow all regulations as identified by DBHDS and DMAS. Establishes and maintains fidelity to the ACT model as identified in the Tool for the Measurement of Assertive Community Treatment (TMACT);
  • Provides consultation and oversight to the development of new programs utilizing the ACT model at HRCSB;
  • Represents HRCSB in all ACT related meetings with other agencies or state entities;
  • Provides direct supervision to ACT staff, including the provision of clinical and procedural guidance.  This includes the establishment and monitoring of performance objectives and performance appraisals;
  • In coordination with other agency staff, develops and maintains protocols or admission policies regarding the admission and referral of individuals requesting services from the agency. Will participate as a team member in screening and triaging services requests;
  • Monitors the provision of services, utilization, revenue and disbursements, and adherence to agency policy in consultation with Director;
  • Provides direct clinical services to clients with severe and persistent mental illness;
  • Oversees staff scheduling to ensure that sufficient resources are in place to meet program or department demands, including ACT Team and coordination with Crisis Services. This would include monitoring attendance and punctuality of program staff;
  • Conducts daily team meetings in accordance with regulations to include the effective communication of protocols and changes, agency expectations, staffing issues;
  • Participates in the recruitment and selection process of staff directly supervised by this position, including screening and interviewing of applicants and making hiring recommendations in consultation with Director;
  • Monitors clinical documentation to ensure quality documentation standards and to assign clinical follow-up as appropriate;
  • Implements continuity of care procedures and coordinates the provision of ongoing services in observance with applicable agency initiatives;
  • Participates in statewide ACT and CSB training conferences to maintain the most updated knowledge related to the ACT functions and agency/community services;
  • Assists in data collection and program research projects as necessary;
  • Maintains relationships with community partners including law enforcement and hospitals to ensure continuity of care for clients;
  • Collaborates closely with other agency staff for the purpose of services facilitation and developing efficient procedures for getting new clients into services;
  • Participates in regular meetings with agency personnel as indicated to coordinate cases, services, and outcomes as a means of enhancing the provision of services;
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures;
  • Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.
  • Conducts meetings for the purpose of coordinating services to individuals discharged from state psychiatric facilities to this community;
  • Establishes and maintains relationships with other community agencies, advocacy groups and service providers;
  • Maintains and assures that staff of the program maintain effective working relationships with coworkers and customers based on courtesy, compassion and respect; insures that staff protect carefully the confidentiality of clients;
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Performs other related duties as assigned that are consistent with the mission of the Harrisonburg Rockingham Community Services Board;

Required Knowledge, Skills and Abilities:

Considerable knowledge of adult and geriatric psychology in mental health and substance use disorder areas; of primary models for treatment of individuals having these problems; of appropriate methodologies for assessing psychopathology; and, of crisis intervention theory and techniques, and their application to individuals in crisis.  Working knowledge of community systems and resources and, inter-agency collaborating.  Knowledge of or experience with ACT model of treatment. Supervision experience preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a masters degree in human services or related field plus three years of clinical experience providing treatment to persons with severe and persistent illnesses and/or co-occurring disorders. Professional licensure or Licensed Eligible in good standing with the state of Virginia is required (LPC, LPC-resident or LCSW, LCSW-supervisee). Staff member is responsible for submitting documentation of license or status of residency/supervisee at time of hire (if applicable) and annual proof of license renewal to the compliance office.

 

Other Information:

Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individuals’ homes, with environment as determined by occupant. Vehicle.

Work Location: 1241 N. Main St., Harrisonburg, VA; individuals’ homes, facilities, and/or community settings.

Work Hazards: Minimal hazards associated with community-based treatment and rehabilitation services. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program.  Full-time employees are required to work 40 hours each week.  Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members, as well as consult. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

General Advocate – Summit House

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Summit House, a psychiatric rehabilitation program informed by the Fountain House Model, is seeking to hire a full-time general advocate to encourage recovery and community engagement for adults with severe and persistent mental illness. Summit House gives members a place to learn skills, try new things and to increase social supports in a supportive environment. Staff and members (called clients in other settings) work side by side to prepare meals and snacks, complete clean up, environmental and maintenance tasks, gardening, landscaping, clerical support, social recreation activities and community integration opportunities for members of Summit House. Interventions used include skills training, staff demonstration, practice/role-plays, and feedback, as well as ongoing prompting and cueing. Role modeling of appropriate social and coping behaviors is an important aspect of the position.

The general advocate’s position primary responsibilities may include menu planning, ordering food, cooking, cleaning, gardening, clerical support, community integration activities, and social recreation activities and leading groups.

Group topics are at the discretion of the general advocate and the needs and wants of the members. Group focus may be psychoeducation, recreational, social or other areas focused on wellbeing and community integration. Some groups are member led.

Each general advocate will have primary responsibility for a specific caseload of members and documentation required by Virginia Medicaid regulations and DBHDS requirements. Documentation will include daily notes, treatment plans, quarterlies and discharges.

The right candidate will be passionate about working with individuals with severe and persistent mental illness to enhance their recovery and growth towards independence in the community. The ability to work both independently and as a team member is essential, as well as being able to offer person-centered and trauma-informed treatment approaches in the therapeutic milieu.

At a minimum, qualified candidates must be able to register as a QMHP-T (Qualified Mental Health Professional-Trainee). QMHP status preferred. Basic computer literacy and word processing skills required.
This position requires some physical work including pushing/pulling an wheelchair with occupant, walking, standing, kneeling, crouching, and lifting to execute job duties, as well as using kitchen and cleaning equipment.

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