Senior Emergency Services Manager

General Statement of Duties:

To plan, implement, and supervise the day-to-day delivery of Emergency Services for the Harrisonburg-Rockingham Community Services Board. Under the supervision of the Director of Crisis Services the Senior Emergency Services Manager is responsible for the supervision of the CSB’s Emergency Services programs that provide 24/7 mental health and substance abuse emergency services including the Crisis Intervention Team Assessment Center (CITAC), oversees the coordination of Local Inpatient Purchase of Services (LIPOS) and Mandatory Outpatient Treatment (MOT). The Senior Emergency Services Manager acts as a community liaison with our local hospital and law enforcement. The position requires the highest level of confidentiality, strong diagnostic and assessment skills, outstanding skills in problem solving and conflict resolution, and the ability to work effectively with other CSB service supervisors/coordinators and community providers in planning and implementing the emergency services system.

Persons in the position are classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

• Assures the immediate and effective 24-hour delivery of emergency/crisis intervention services to all those requesting or requiring such services, by overseeing the scheduling and supervision of staff to provide that service;
• Ensures coverage of clinical consultation 24/7 to Emergency services clinicians and appropriate back up is available as needed.
• Ensures that each Certified Preadmission Screening Clinician has a minimum of 5% of the cases where an emergency evaluation was conducted is reviewed annually.
• Oversees and coordinates the use of Local Inpatient Purchase of Services (LIPOS) funds.
• Provides oversight to the Mandatory Outpatient Treatment (MOT) process.
• Maintains and informs staff of up to date information and procedures related to initiatives and guidelines from DBHDS.
• Collaborates with Coordinator of Crisis Services to ensure least restrictive interventions in the delivery of all services.
• Maintains current expertise regarding legal and clinical issues related to commitment, pre-screening, and involuntary certification, and imparts that knowledge with other CSB staff who provide emergency services;
• Meets, as needed, with other CSB coordinators/supervisors and Directors to plan for the effective utilization of staff in Emergency Services;
• Provides training in emergency intervention/pre-screening-crisis intervention as needed;
• Ensures appropriate training and clinical consultation to both day and after-hours staff as needed/indicated;
• Assures that the quality of clinical services is maintained through individual and group supervision;
• Provides data as required for performance contract, reimbursement, APR, and program planning/evaluation purposes, by assuring the validity of Emergency Services data;
• Provides up to date data reports and quarterly narratives for DBHDS Program Manager;
• Assures maintenance of records/documentation for Emergency Services (including ES After Hours paperwork) to be in compliance with Board policy and standard procedures;
• Maintains and assures that staff uphold effective relationships with co-workers and customers based on courtesy, compassion, and respect;
• Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
• Develop and revise program policies and procedures as indicated;
• Is responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles and techniques of emergency intervention, pre-screening, and legal issues related to the commitment process; advanced skills in delivering emergency services and in crisis management; advanced knowledge and skills in administering intake/diagnostic mental health and substance abuse services to adults; thorough knowledge of the principles and methods of administration and supervision; advanced skills in providing administrative and clinical supervision; ability to plan, organize, develop, implement and evaluate a program of direct client services; excellent diagnostic and evaluative skills; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to work cooperatively and effectively with others; ability to speak and write concisely and effectively; demonstrated good judgment and conflict resolution skills; computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in Human Services plus four years’ experience in a mental health, developmental disabilities, or substance use setting, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Two years of supervision and emergency intervention experience are required. Professional licensure and Virginia Prescreen Certification required.  Staff member is responsible for submitting proof of license and certification renewal to the Human Resources office.

Other Information:

Work Equipment: Telephone, PC, word processing software, TDD.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. Work requires regular travel to hospitals, jails, etc.

Work Hazards: Standard hazards associated with a mental health treatment environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements.  Supervision of 24/7 services will require after hours contacts. Regular attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.