Overnight Residential Relief Staff

Residential Overnight Hourly Staff provide direct client services to the residents of Community Services Board operated supervised living residential services. Clients are adults with mental illness in recovery. Position requires: working knowledge of psychology, counseling and/or social work; mental illness and substance abuse; ability to work effectively with clients and service providers in the community. Services include on-site support and supervision. Residential Overnight Hourly Staff commit to a regular schedule and also fill in for other regularly scheduled staff in order to ensure staffing coverage to meet the needs of the residents. The typical shifts are overnights 9:45 PM – 7:15 AM at Market Street House. The position is awake.

Major Essential Functions:

  • Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.
  • Works assigned overnight hours to provide supervision for residents, including some scheduled hours when other agencies are closed.
  • Provides supervision and guidance to residents, helping establish and maintain daily living routines.
  • Provides support and skill-building training to residents based on their needs and interests in order to maintain or improve their community living skills.
  • Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.
  • Provides supportive and/or educational counseling, in keeping with each resident’s individual services plan.
  • Provides crisis intervention as needed, accessing emergency services as appropriate.
  • Plans and conducts activities with residents to promote community integration.
  • Summarizes clients’ activities and makes written reports.
  • Delivers medications to HRCSB clients in the community enrolled in the mobile meds program.
  • Handles any physical plant emergencies.
  • Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.
  • Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

  • Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling.
  • Principles of record keeping and documentation.
  • Basic ethics appropriate to a helping relationship including confidentiality issues.
  • Demonstrated ability to work with targeted populations.
  • Ability to instruct and support clients; ability to work effectively with clients and service providers in the community;
  • Good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself/herself; show good judgment and ability to communicate effectively, both verbally and in writing.

Additional Requirement:

  • Possession of a valid driver’s license, ability to drive safely and acceptable driving record.
  • Background check with favorable results.
  • First Aid

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s degree in human services, psychology, social work, counseling or a related specialty. (Experience in a mental health, intellectual disability, or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities is preferred).

Other Information:

Equipment: Telephone, vehicle, breathalyzer, computer, copier/fax/scanner, household appliances.

Work Environment: CSB operated residential settings, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: CSB operated residential settings; community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on the house premises.

Work Schedule: Shifts are scheduled to provide support to residents during overnight hours. Flexibility is required in order to meet and respond to program needs. Regular and reliable attendance is required.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.