Hospital Liaison Coordinator

Major Duties and Responsibilities:

Serves as Lead Liaison for all the state Hospitals

  • Serves as primary contact person for facilitating discharge of individuals receiving inpatient services at Department of Behavioral Health and Developmental Disabilities (DBHDS) funded mental health facilities.
  • Works with individual consumers, as well as their respective inpatient staff and community support teams to achieve timely and effective discharge and effective engagement in community services.
  • Ensures that copies of advance directives, wellness recovery action plans (WRAP), or similar expressions of a consumer’s treatment preferences, if available, are included in the consumer’s service record.
  • Serves as primary case coordinator for individuals admitted to adult state hospitals who are not already supported by a CSB case manager.
  • Develops and documents plans for hospital discharge and initiation of appropriate community services.
  • Provides supervision and support to the Hospital Discharge Liaison position, including completing regular performance plans and evaluations as well as regular supervision.
  • Represents the agency at regularly scheduled state hospital liaison meetings, providing accountability to the hospital and to the region for aggressive and effective discharge planning for each local individual.
  • Collaborates with Emergency Services staff to ensure that timely and effective discharge planning is initiated immediately upon admission of individuals to inpatient services.
  • Collaborates with Same Day Access staff to ensure that timely and effective intake planning is initiated upon hospital discharge of individuals to outpatient community services.
  • Assesses, secures, monitors, and coordinates multiple services according to client’s needs.

Serves as DAP Coordinator

  • Creates and maintain DAP plans and agreements, identifying DAP eligible clients, and identifying appropriate Core Services for one-time and ongoing DAP expenditures, attends the RUMCT meetings and DAP scrubbings.
  • Coordinates or completes assessments to determine needed level of care for DAP clients.
  • Coordinates case monitoring and limited coordination for individuals with DAP plans who do not otherwise receive CSB services; monitors benefits and ensures documentation to support DAP-funded services, including current UAIs and/or DLA-20s.

Serves as NGRI Case Coordinator

  • Coordinates services to clients judged Not Guilty by Reason of Insanity (NGRI) by the court.
  • Coordinates hospital discharge planning including attending treatment planning meetings, creating Risk Management Plans and Conditional Release Plans, and monitors court ordered services provided by HRCSB.
  • Attends court hearings and represents the HRCSB in the community. Facilitates the agency’s NGRI committee meetings. Submits all required reports to the court on time.
  • Will serve as NGRI Case Manager, if needed, for NGRI clients.

Serves as Competency Restoration Coordinator

  • Coordinates and provides competency restoration services to those individuals found incompetent to stand trial by a licensed psychologist.  These court ordered services may occur either on an out-patient basis or in the Rockingham-Harrisonburg Regional Jail.
  • Completes all of the mandated paperwork and billing for both the court and DBHDS in relation to competency restoration services.
  • Oversees and supports other staff who complete restoration services.

General roles

  • Provides and documents services in compliance with CSB policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Maintains effective working relationships with coworkers and customers based on courtesy, compassion and respect.
  • Ensures that staff protects carefully the confidentiality of clients.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
  • Performs other related duties consistent with the mission of the Harrisonburg Rockingham Community Services Board.

Required Knowledge, Skills and Abilities:

  • Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness.
  • skills in delivering services and crisis intervention.
  • ability to plan, organize, develop, and document services in a manner that maximizes accountability; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to work cooperatively and effectively with others.
  • ability to speak and write concisely and effectively.
  • demonstrated good judgment.
  • ability to identify and solve problems and overcome barriers.

Additional Requirements:

  • Drivers License with acceptable record.
  • Background Check with favorable results
  • First Aid

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services plus two years of experience in a mental health, developmental disabilities or substance use setting or a related human services field; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copier, vehicle, computer, word processing software, electronic health record.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individuals’ homes with environment as determined by occupant.

Work Location: 1241 N. Main St., Harrisonburg; jails, state hospitals, individuals’ homes, facilities and/or community settings.

Work Hazards: Minimal hazards associated with inpatient settings and community programs for individuals with serious and persistent mental illness.

Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be minimally required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access, both written and electronic, to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact