Adult Mental Health Case Manager

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Interested individuals should visit https://hrcsbva.tylerportico.com/tess/citizen/jobs/job-list/jobs and submit an application.
General Statement of Duties:

Provides community based services for individuals with serious mental illness, some of whom have co-occurring disorders or disabilities. An emphasis is on securing and coordinating services to meet multiple needs of clients, providing support to families, and working with the CSB Community Liaison to assist clients with transition from local and state hospitals to community services. The position is supervised by the Adult Mental Health Case Management Supervisor.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, and commitment to working with individuals whose needs may be challenging to meet.

Major Essential Functions:

  • Provides face-to-face in-home services including securing and monitoring other treatment services to adults with SMI who are referred by CSB intake staff, through the Supervisor or other agency referral sources.
  • Manages an assigned caseload of individuals with serious mental illness, some of whom have co-occurring disorders.
  • Assesses, secures, monitors, and coordinates multiple services according to client’s needs.
  • Provides supportive counseling to persons with serious mental illness, and their family members as appropriate.
  • Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;
  • Participates in pre-discharge planning for assigned caseload of clients in psychiatric hospital, and/or other facilities.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect. insures that staff protect carefully the confidentiality of clients.
  • Participates in team meetings.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences.
  • Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.
Required Knowledge, Skills and Abilities:
  •  Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness.
  • Skills in delivering services and crisis interventions.
  • Ability to work cooperatively and effectively with clients, co-workers, and service providers from the community.
  • Ability to make use of local community resources to meet client’s needs.
  • Knowledge of and adherence to basic ethics appropriate for helping professions.
  • Ability to write and document services concisely and effectively.
  • Demonstrated good judgment.
  • Good interpersonal skills.
  •  Basic computer literacy and word processing skills preferred.
Additional Requirement:
Possession of a current, valid driver’s license and acceptable driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelor’s degree required; additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance use setting preferred; candidates must have a combination of education and experience which provides the required knowledge, skills and abilities.
Other Information:
Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.
Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.
Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.
Work Hazards:  Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.
Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.
HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Starting Salary:$43,315 annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

Community Integration Specialist

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General Statement of Duties:

The Community Integration Specialist takes primary responsibility to provide Psychiatric Rehabilitation Services (PRS) through social recreation outings and community integration activities for Community Mental Health Services (CMHS) clients. This advocate seeks to work both individually and with clients of the CMHS team in various community settings, prioritizing clients in the HRCSB supervised residential program.  The role of the Community Integration Specialist is to support clients in achieving and maintaining meaningful work, education and/or volunteering in the community.

Psychiatric Rehabilitation Services are evidence-based, collaborative, person directed, and individualized. These services promote recovery, full community integration, and improved quality of life for persons who have been diagnosed with behavioral health diagnoses. These services should be delivered in a person-centered, recovery-oriented, trauma-informed, culturally competent, and equitable manner. PRS focuses on skill and resource development related to independent living and increasing the individual’s ability to manage their challenges to more fully participate in community opportunities related to functional, social, educational, and vocational goals.

Primary interventions used include side by side skills training, demonstration, practice/role-plays, feedback, active listening, problem solving and ongoing prompting and cueing. The advocate works alongside clients to identify strengths, build skills, and connect to meaningful work and learning opportunities in the community.

Supervision will be provided by the Residential Site Coordinator through regular individual and team supervision.

This work requires that confidentiality be maintained in accordance with Board policy and other (private health information) PHI standards of practice (HIPAA).

This position is classified non-exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

  • Develop regular social and recreational programming linking clients to events, activities and places in the community.
  • Coordinate and support clients in participating in community events and activities through communication, schedules, and promotional materials.
  • Provide ongoing assessment and personalized psychoeducational interventions which identify factors that affect client vocational readiness and promote adaptive change. Provides long-term support of client progress through symptom stabilization, engagement in vocational services such as the department of disability and rehabilitation services (DARS), and employment.
  • Provides support, education, and service coordination to clients’ community support systems including families, natural supports, educators, and employers within parameters of client release of information.
  • Provide one-on-one and group support during outings.
  • Collaborate with clients to identify and pursue social, recreational and community activities related to clients’ interests.
  • Monitor engagement outcomes and collaborate with clients to address challenges and celebrate successes.
  • Support clients in developing social skills appropriate for community engagement.
  • Assist clients in financial planning needed to afford community activities and events.
  • Maintain accurate and up-to-date client records in compliance with agency requirements and confidentiality regulations. Complete documentation same day per the agency expectation.
  • Develop and maintain effective relationships with co-workers and clients based on courtesy, compassion and respect.
  • Intervene promptly during psychiatric and physical crisis to address mental health issues, disruptive behavior or physical distress. Mandt, CPR, First Aid and Trauma Informed Care training are provided.
  • Seek training that fosters professional growth.
  • Assume other duties as assigned, consistent with established organizational policies and procedures.

Required knowledge, skills and abilities:

  • Working knowledge of mental illness, trauma, and treatment principles.
  • Strong interpersonal skills, including ability to empathize, demonstrate respect, communicate warmly and honestly, reflect feelings, confront constructively and allow clients to assume responsibility for themselves.
  • Ability to work effectively with clients and service providers.
  • Ability to intervene effectively during psychiatric crisis or medical emergencies.
  • Knowledge of and adherence to basic ethics appropriate for a helping relationship.
  • Ability to write concisely and clearly.
  • Sound clinical and situational judgment.
  • Ability to function independently as well as work as part of a team.
  • Basic computer literacy and word processing skills, including Microsoft Office, Windows, and electronic medical record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty with at least one year of experience working with individuals with SMI; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities to seek the QMHP-T. QMHP preferred.

Additional requirements

Possession of a valid and current driver’s license, and acceptable driving record. Mandt training, CPR and First Aid Certification, Trauma Informed Care training and Medication Administration training required within first three months of hire. Continued employment is contingent on the employee becoming certified as a QMHP or QMHP-T within three months of hire.

Other Information:

Equipment: Telephone, vehicle, PC, word processing program, electronic health record, kitchen appliances, cleaning materials.

Work Environment: Community settings and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: Market Street residential facility 477 E. Market St., and HRCSB Main Building 1241 N. Main St., Harrisonburg, VA 22801 and other community settings.

Work Hazards: Minimal hazards associated with general day-to-day activities; occasional hazards associated with problem behaviors. Essential abilities to perform job duties including bending, crouching, and stooping, reaching, sitting, standing, and walking.

Work Schedule: General schedule is Monday through Friday and hours between 8am and 5pm, with some evenings and weekend hours. Regular and reliable attendance is required.

[RB1]Recommend changing to “General schedule is Monday through Friday and hours between 8am and 5pm, with some evenings and weekend hours.

Starting Salary:$43,527 – $48,045 annually

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

 

Behavioral Health Tech Overnight Hourly Staff

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General Statement of Duties:

Behavioral Health Tech Overnight Staff provide direct client services to the residents of Community Services Board operated supervised living residential services. Residents are individuals with serious mental illness who are residing in community-based residences. Behavioral Health Tech Overnight Staff work primarily Thursday, Friday, and Saturday nights in order to ensure staffing coverage to meet the needs of the residents. The typical shifts are overnights 10:00 PM – 7:00 AM at Market Street House. The position has the option to either be an awake position or an asleep position, no hybrid option.

Services include on-site support and supervision. The Residential Site Coordinator supervises the work of the Behavioral Health Tech Overnight Staff. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

Major Essential Functions for Awake Option:

Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.

Works assigned overnight hours to provide supervision for residents, including some scheduled hours when other programs or agencies are closed.

Provides supervision and guidance to residents, helping establish and maintain daily living routines.

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.

Provides crisis intervention as needed, accessing emergency services as appropriate.

Summarizes clients’ activities and makes written reports.

Handles any physical site emergencies.

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.

Light cleaning and filing tasks.

Is responsible for other duties as assigned, consistent with established policy and procedures.

Major Essential Functions for Asleep Option:

Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.

Works assigned overnight hours to be available for residents in case of emergency, including some scheduled hours when other programs or agencies are closed.

Provides crisis intervention as needed, accessing emergency services as appropriate.

Handles any physical site emergencies.

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.

Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for themself; show good judgment and ability to communicate effectively, both verbally and in writing.

Additional Requirement:

Possession of a valid driver’s license, ability to drive safely and acceptable driving record.

Minimum Education and Experience:

High School Diploma or equivalent.

Other Information:

Equipment: Telephone, vehicle, breathalyzer, computer, copier/fax/scanner, household appliances.

Work Environment: CSB operated residential settings, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: CSB operated residential settings; community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment.  Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on the house premises.

Work Schedule: Shifts are scheduled to provide support to residents during overnight hours. Flexibility is required in order to meet and respond to program needs. Regular and reliable attendance is required.

Occupational Therapist—Infant and Toddler Connection (hourly, part-time)

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General Statement of Duties:

To provide direct client services through the Early Intervention program. Services are provided to infants and toddlers with developmental delays or disabilities and their families. The ITC Occupational Therapist works under the supervision of the Local System Manager. This position requires considerable independence and autonomy in day-to-day decision-making about service delivery; requires expertise in gross motor and fine motor development, special education, early childhood development, developmental delay, and/or intellectual disability; and ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team are essential.

This position is classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Evaluates and assesses infants and toddlers for gross/fine motor delays and sensory processing:

Evaluates and assesses infants and toddlers for adaptive equipment/assistive technology needs;

Provides direct occupational therapy services to ITC clients;

Participates in multidisciplinary assessments and team meetings for individual children;

Maintains effective relationships with co-workers, children, and families based on courtesy, compassion, and respect;

Participates in staff development activities as required;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, Part C requirements for early intervention services, confidentiality statutes, third party payor rules, professional code of ethics, etc.;

Exhibits excellent customer service, including promptly returning phone calls, use of Credible, voice mail, e-mail, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Meets agency standards for staff productivity;

Adjusts work hours to meet agency needs;

May provide clinical supervision to students or volunteers;

Performs other duties as assigned, consistent with established operational policies and procedures.

Required Knowledge, Skills, and Abilities

Excellent diagnostic and evaluative skills in the areas of infant and toddler gross motor and fine motor development and adaptive equipment needs; thorough knowledge of the principles of child development, developmental delay, and disabilities; good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing; ability to work effectively with persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their understanding of infant development; exhibits consistently good judgment and a high level of independence and initiative; ability to work effectively as a team member and with other community agencies; basic computer literacy and word processing skills required.

Additional Requirement

possession of a current, valid driver’s license and acceptable driving record.

 Minimum Education and Experience

Graduation from an accredited college or university with a Master’s degree in Occupational Therapy and current licensure to practice Occupational Therapy in Virginia.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.  Experience with infants and toddlers is very desirable.

Other Information:

Equipment:  Telephone, vehicle, PC, word processing program

Work Environment:  Facilities, community settings, and individuals’ homes.

Work Hazards:  Standard hazards associated with general day-to-day community activities.

Work Schedule:  Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.  Regular attendance is required.

Starting Salary:$40.00 per hour

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.